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A Key to Success - One Great Office Manager

By
Real Estate Broker/Owner with MoonDancer Realty, Dillsboro,NC NC# 218097



Sure, there are lots of reasons that people come to MoonDancer Realty for their real estate dealings, but one of the key components to theMoonDancer Realty in Dillsboro NC success of our team has got to be attributed to our Office Manager, Sienna.

 

While we have a number of ways to help people relax when they prepare to make the foray into the real estate market, Sienna is the ultimate ice breaker. We meet a huge number of people all the time. “How ‘bout those Panthers” or “Nice weather we’re having” are such cheesy openings MoonDancer Realty in Dillsboro NCand can’t compare with the little pink nose or delicately formed paw of our Office Manager.

 

We have a Keurig Coffee maker in the office and serving a hot coffee, tea or chocolate is always a cordial and friendly way to say “We are so happy to meet you“. The Office Manager takes it a step further though. We strive to be a very “green” office, so Sienna has a special technique ;-} for cleaning out the creamer cups that tickles the heck out of new and returning clients. Instead of plastic stir sticks, we use fettuccine noodles (dry of course). When our clients are finished stirring, Sienna quickly polishes those off cleans those up too.

 

Even though Sienna has heard us discuss the Agency Disclosure and Buyer Agency Agreement ad nauseum and could probably present them herself in her sleep…she isMoonDancer Realty in Dillsboro NC not licensed, so she leaves those discussions up to us. Without a real estate license she of course doesn’t show property, but there have been numerous times that the clients have asked her to accompany us and she really loves those excursions. She feels that her role in our organization is clearly defined, make sure there are no ruff rough spots in those crucial early meetings, keep conversations flowing smoothly and take care of the coffee cleanup.

 

We are very luckMoonDancer Realty in Dillsboro NCy to have the talents of our Office Manager, Sienna, included in our team to add to our own experiences in the local realMoonDancer Realty in Dillsboro NC estate market. Don’t think for a moment that she ever lets us forget that she is one of the keys to our continued success at MoonDancer Realty.

 

 

 

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MoonDancer Realty Team Photo Collage copyright 2012 Mona Gersky

 

 

Unless noted otherwise, all photographs & content are my own and will only be shared with the courtesy of a written request for permission. 

 

 

   

Tree Dude Border 1 copyright 2012 Mona Gersky

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JOSH EVANS *JoshEvansHomes 516-655-5000
Village Properties of Mineola, LLC - Mineola, NY
Great blog. Great pics. Keep up the good work. Good luck this year.
Oct 09, 2011 01:21 AM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Josh, thanks for taking the time to post a comment unique to my article!

Oct 09, 2011 01:28 AM
Kathy Toth
Ann Arbor Market Center Keller Williams - Ann Arbor, MI
Ann Arbor Real Estate Experts - Kathy Toth Team

Love the pictures; your culture and your NAME! 

Oct 09, 2011 01:29 AM
Kathy Sheehan
Bay Equity, LLC 770-634-4021 - Atlanta, GA
Senior Loan Officer

Those are great pictures and a very valuable asset to your company.

Oct 09, 2011 01:31 AM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

Awwwwww, she had me at the pink nose.  I like the pasta stir idea too.  How cool is that!  Sounds like Sienna has your office well in hand paw.  How'd you choose the name?  Color? 

Oct 09, 2011 01:37 AM
Linda Blumenthal
631-819-2913 - Westhampton Beach, NY
NYS Licenced Real Estate Salesperson, CBR

Hi Mona.  I know an agent that used to bring his two dogs to the office, take them for a walk down Main Street, and come back to the office with a few leads!

Oct 09, 2011 01:38 AM
Jill Sackler
Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY
LI South Shore Real Estate - Broker Associate

So cute. I thought you were going in a different direction with this from the name, but it was very enjoyable.

Oct 09, 2011 01:39 AM
Barbara Hensley
RE/MAX Properties - Rockwall, TX
Homes for Sale in Rockwall County, Texas

Good morning, Mona!  The pictures are cute and you paint a great picture of your awesome office attitude of friendly service.  Good job!

Oct 09, 2011 01:43 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Mona. What a great office manager you have in Sienna. It's always hard putting the right team together and it looks like you have done a great job. What a great post! Suggested.

Oct 09, 2011 02:08 AM
Rebekah Radice
Imagine WOW! Digital Marketing Agency - Burbank, CA
Social Media Marketing, Coaching & Training

It doesn't look like you could have a better office manager Mona!  Sienna is adorable and the idea for your "new and improved" coffee sticks is ingenious.  I'm sure my two little guys would love to give that a try!

Oct 09, 2011 02:46 AM
Andrea Bedard
Thompson Company, REALTORS® 240.593.2860 - Silver Spring, MD
Fluent in Real Estate & German, M.A. ABR ASP CIPS

Beautiful pictures Mona! And I just love the noodle idea for stirring coffee - it doesn't get any greener than that and you are making a happy office manager even happier. You paint a great picture - I can totally see a very comfortable environment that takes the stress out of the homebuying process.

Oct 09, 2011 05:01 AM
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

Funny comment to Josh, Mona.  Your office manager is pretty adorable.  I'd happily come drink a coffee and have your manager keep me company. :-) Kasey

Oct 09, 2011 08:38 AM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Hi Kathy Toth, thanks. That's really nice of you to mention culture.  We do try to create an atmosphere of friendliness but also business.

Hello Kathy Sheehan, wonder if we should contact Lloyds of London?  She is really valuable to us.

My friend Tammy, pink noses are pretty darned special and yes, she was named after the color.  We usually call her SiSi.

 

 

Oct 09, 2011 03:34 PM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Hello Linda, that's a pretty good idea.  We walk her often and think she should be sporting a MoonDancer Realty collar!

Hi Jill, glad you enjoyed the article and weren't disappointed in the direction ;)

Hi Barbara, it helps when the subject matter is photogenic.

Thanks Sheila for the suggest!  Knowing what a dog appreciator you are, I was pretty sure I'd see you here.

 

Oct 09, 2011 03:38 PM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Hi Rebekah, your little guys will definitely love it.  SiSi is so funny, all we have to do is make a move towards the coffee maker and there she is ready to take care of her responsibilities.

Hey there Andrea,  yep...that's our goal, to de-stress our peeps.  Seems to work too.

Hi Kasey, don't you dare tell me that Josh has been two, three or four timing me with his comments lol. You would be more than welcome to come hang at the office and have a cup of coffee.

Oct 09, 2011 03:41 PM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

yeah, we don't use "names" in our house... they all have nick names.

 

Oct 09, 2011 04:00 PM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Hi again! Tammy.  That could be a whole post if I got started on pet's nicknames!

Oct 09, 2011 04:08 PM
Sheila Newton Team Anderson & Greenville SC
Berkshire Hathaway HomeServices - C. Dan Joyner - Anderson, SC
Selling the Upstate since 1989

She is so adorable... I love all the photos, but the last one is really something special. You do have the best office manager anywhere!

Oct 12, 2011 04:51 PM
Karen Hawkins, MBA - Langley & Surrey, BC
Royal Pro Real Estate Network - Langley, BC

Hi Mona - I've been remiss at catching up on your blogs (always so interesting, thoughtful and beautifully laid out!) - but I just had to start at this one 'cause nothing is more special (and fun) than dogs with jobs!  As you know, we have two 4-legged unlicensed support staff ourselves, but I don't think they contribute quite as much to our business as Sienna does for yours - she is hands paws-on! 

Oh, just took a doggie poll and apparently our pooches would be more "into" it if they could come to the office with me - and partake of fettuccini stir stix! (Brilliant idea, by the way!)  Yeah, that's the kind of job they could really sink their teeth into...  :-)

Oct 12, 2011 07:05 PM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Hi Sheila, shhhh...don't let Sienna know that - we might have to raise her pay of fettucine! lol   She really is great and interestingly enough about the last photo?  It only grabbed me in sepia!

Hello Karen, does remiss mean that you missed the posts over and over?  No worries, but I appreciate your effort and diligence.  I think we've all been so busy that we're dancing as fast as we can.  Glad you took the poll, you'd enjoy your pooches at the office too!

Oct 13, 2011 12:51 AM