The Only Thing Better Than The Tea Was The Customer Service

By
Real Estate Broker/Owner with Bayou Properties

 Quality customer service in my market is sort of like the Mumps. Rare, but you know it when you see it. Frankly my service expectations were pretty low. I simply needed to run into the store and buy a book on the way home.

 The evening did not begin on a positive note. On my way into the grocery store I had to navigate through a group of employees smoking near the interest. Nothing screams I don't give a dam like blowing 2nd hand smoke all over the customer. Just a quick jog into the bookstore and my evening shopping would be done.

 Then I met Shanequia. How do I know her name? She greeted my wife and I as we entered! After making our selections she motioned us over to the snack bar. While other reps tried to hide from us, Shanequia sought us out.

 And she is an amazing sales person. We went to the counter with a small book and one magazine. We left with two magazines (which she reccommended) and of course some fresh brewed tea. Overcoming my initial rejection of a treat, she asked me what drink I would purchase IF I was buying a drink.

 I mentioned a love of Peach tea. Without asking, she started brewing a fresh batch. How could I say no? When my wife asked for a cup it would have been easy for her to make another batch of peach. After all, the tea bags were already out. Nope, not Shanequia. Five minutes later my wife was enjoying a cup of blackberry tea.

 All told she "upsold" us from 12-14 bucks all the way to 33 dollars! Both her atiitude and sales skills were first rate. Her work ethic put some much needed pep in my step. At the end of the transaction I gave her a business card. If she every gets the urge, there is a desk waiting for her at Bayou Properties Realty.

Doug Rogers Bayou Properties Realty

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Searching for a Top real estate agent in Alexandria Louisiana? Need help selling your Pineville, Louisiana home? Either way call Doug today!

Doug Rogers

Broker/Owner

Bayou Properties Realty LLC

 

Bayou Properties Realty LLC

301 Jackson Street, Suite 201

Alexandria La 71301

(318) 613-1994

 Equal opportunity housing. Doug Rogers is a licensed real estate broker in Louisiana

 

 

 

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Rainer
203,029
Mary Macy
Top Agents Atlanta Metro - Roswell, GA
Top Agents Atlanta Metro

That kind of service and appreciation of the customer is hard to find in this day and age.  Amazing Story.

Oct 09, 2011 04:29 PM #1
Rainmaker
558,553
HGNL Digital Marketing Agency
Detroit, MI
We are a full service real estate marketing agency

Hi Doug,
Thanks for sharing such a pleasant customer service story.
It sounds like Shanequia could have up sold me from $10 to $50.
Although I don't know Shanequia, she has inspired me.
Have a wonderful week!

Oct 09, 2011 04:38 PM #2
Rainmaker
442,700
Rose King
David Tracy Real Estate - Friendswood, TX
Friendswood / Pearland / Houston Bay Area

Hi Doug! It sounds like Books a Million is my kind of store! I love books....and I love getting good customer service from someone like  Shanequia!

Oct 09, 2011 05:53 PM #3
Ambassador
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Fred Griffin, on leave of absence from ActiveRain
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

What a great story, Doug!  Shanequia will go far in life.

  I love Books a Million.  It is the only Bookstore I ever shop at.

  As far as the smokers at the Entrance - there is a National Chain Grocery Store here, brand new facility, very upscale, very nice... except, there are alway 2 or 3 employees standing at the entrance, smoking cigarettes.   What's up with that?

Oct 09, 2011 06:06 PM #4
Rainmaker
637,816
Don Sabinske
Don Sabinske, Sabinske & Associates Inc. - Zimmerman, MN
Sabinske & Associates Inc.

Isn't it grand when you find someone who not only likes people, but likes to talk to them and please them?  I have one.....and I'm not letting her go.

Oct 10, 2011 03:21 PM #6
Rainmaker
1,166,184
Jane Peters
Home Jane Realty - Los Angeles, CA
Los Angeles real estate concierge services

Isn't it great when you meet someone like this, and no wonder you are blogging about it.  In these days it is rare to find someone who cares and you just want to shout their praises.  Good for you and Shanequia.

Oct 11, 2011 08:39 AM #7
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