I have been on top of this rep at PNC for about 45 days now, trying to get my short sale approved. We have a ratified offer. I delivered a complete short sale package to PNC on 8/3. My rep tells me (once I finally get a hold of him) that he didn't get my file until 8/31. However, the BPO was already done and all items were into the bank.
So after about a week. The guy counters. The buyer agrees to the full counter. I get the new price over to him the next day. I follow up with him several days later and he tells me the file is in PMI. He asks me for 2009 tax returns (which a lot of banks have not been asking for). I give him the 09 tax returns the following day. After about another 5 business days, he calls me and tells me that he needs an updated financial statement because the prior one is outdated and not the most recent format. So i get him the updated financial statement that day. The whole time, I am like, why didn't he just ask for the updated financial statement when he asked me for 2009 tax returns? A stalling tactic? I thought the guy wants to get the file off his desk. Now, it is October and I don't like an approval taking ANY longer than 60 days (shhhhh). I call him yesterday, and he gets very aggressive with me. Even rude. He tells me that he doesn't like how I conduct business and he is losing his patience! This is right after he states that he has no idea how my long my file will be with PMI and he has no way to find out!!
Was he angry and rude because I am performing my fiduciary duties for my client? Well, I knew the manager's email over there and wrote him a very friendly but bothered email explaining my situation and how I was treated. I told him I have accounts at PNC and I know they are not about acting that way! BOOOOO HOOOOO
The manager called me this morning and told me i will see the approval by this afternoon. Take if up the latter, these negotiating reps are pawns in the game!!!!!
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