Active Listening

Real Estate Agent with Joy Daniels Real Estate Group, Ltd.

After reading Paula Hawthaway's post on listending, I wanted to add to her thoughts.  Paying attention to people will increase their production as shown in the Hawthorne Effrect (  The greatest way we can pay attention to people is by ACTIVELY LISTENING to them. Listening Ear

Being silent while someone else is talking is not necessarily listening.  How much "internal" conversation is going on in your head when you "listening" to someone else speak to you?  Active listening starts in your head.  It required a disciplined effort to focus on the speaker.  To not think about other things, but to really concentrate on what they saying to you.  When you are an active listener you are able to feel the things the speaker is feeling and see the things the speaker is seeing.  It's not easy and takes lots of practice, but it will be worth the effort.  Your staff and team will work harder and be happier.  Your BUYERS & SELLERS will feel important and know that you are working to undrestand them.

Listening should be thought of as part of the Golden Rule.  Listen to others as you would like to have someone listen to you.  Here are 5 points to help you get started.  I will do a follow up Listening Post for the "rest of the story!"  So LISTEN!

1. Face the speaker. Sit up straight or lean forward slightly to show your attentiveness through body language.

2. Maintain eye contact, to the degree that the speaker remains comfortable.

3. Minimize external distractions. Turn off the TV.  Stop typing your email or surfing the computer.  Put down your book or magazine.

4. Focus solely on what the speaker is saying. Try not to think about what you are going to say next. The conversation will follow a logical flow after the speaker makes her point.

5. Minimize internal distractions. If your own thoughts keep popping in, simply let them go and continuously re-focus your attention on the speaker.


Posted by


Joy Daniels, GRI, ABR, CSP, e-PRO
2793 Old Post Road, Suite 200
Harrisburg, PA  17110

(717) 695-3177  office - Call TODAY and let me help you find your dream home! - Email TODAY and let me help you find your dream home!

What is your home worth?  Find out at MLS Market Snapshot

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494,722 ~ Dallas Real Estate Agent Top Team
Dallas Houses for Rent Dallas Apartment Rentals - Dallas, TX

This is soo true I have blogged some many times about this subject matter applies to any trade practice

dallas homes for rent by owner dallas houses for rent by owner

Oct 12, 2011 02:31 PM #1
Cindy Westfall
Premiere Property Group,LLC Portland Metro & Suburbs Oregon - Tualatin, OR
ABR,GRI Your Tualatin & Portland Metro Real Estate

Hi Joy, it sounds so simple..listening..a natural function, but yet like you say, so many of us have an internal dialogue going on that we truly aren't listening. As a person that chats a lot, I am always working on this one!!

Oct 12, 2011 02:42 PM #2
Daniel H. Fisher (704) 617-3544 - Charlotte, NC
MCRP - Charlotte Real Estate, NC or SC

Everyone appreciates active listening!  I've found that almost as important is paraphrasing important points - especially when the speaker is one who rapidly covers many subjects.

Oct 12, 2011 04:07 PM #3
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

Lynn - you are right. . . it applies too all trades and all of life!

Cindy - it is definitely a LEARNED art! :)

Daniel - Notes when listening to a speaker will definitley help in remembering. .  . as does paraphrasing.   Just don't interrupt the speaker! :)

Oct 12, 2011 04:15 PM #4
Doug Bullwinkel
Envoy Mortgage - Roseville, CA
NMLS #281609

I once took a Dale Carnegie course and the main focus is to take a genuine interest in the other person.  Listening is just part of this process.

Oct 13, 2011 10:59 AM #5
Respect Realty LLC
Respect Realty LLC - Milwaukie, OR
Brokers - Oregon / SW Washington Real Estate

I am always telling my students that if they want to succeed, they need to use what God gave us. They gave us two ears and one mouth for a good reason.


Oct 15, 2011 02:18 PM #6
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

You are right Doug - The Dale Carnegie courses are a great learning source for Active Listening.

Hi Todd!  Thanks for joining our group!

Oct 17, 2011 01:58 AM #7
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