A sign of good things to come...I just got calls from 2 customers from 2 yrs ago
Debbie should feel good all her time, effort and marketing is working! She is discovering how wonderful it is to have past clients she spoke with, gave information to or worked with are calling her back! They remembered her because they trusted her and believed she would do or did do a good job for them. When you practicing giving receiving always comes..you just don't when :).
I think this is good sign of things to come.
A week or two ago, I got a call from a customer I met at a home show 2 years ago. She is now "almost" ready to install some new hardwood floors and refinish her existing floors. To make a long story short, life got in the way, and now they are "ready." However, they didn't realize they can't walk on the floors while this is being done, so Part 1 will take place in sthe spring and Part II in early summer when they will be away.
Last night, I also got a call from a past customer I had met at a home show. We had done a nice area rug tone on tone pattern with a border. They had recently moved into their home, and couldn't afford to do all of the work they wanted to due to all the moving expenses, but now they are ready.
Addendum - Just got an email from a 3rd customer from over a year ago who is looking to finally refinish her floors. They keep popping up.
I'm so excited about both of these prospects. I'm excited that they remembered me and called. (And, both were surprised that I remembered them immediately including where they lived and what we were looking at...thank goodness I have a good membory).
But, there's another reason I'm excited...it means that the "pent up demand" that people were talking about a couple of years ago, is starting to come to fruition. There are definitley things that so many have put off due to the economy, and while some items are definitely luxuries, there comes a time when people need to take action.
This is the beginning of good things to come. And, this is a wake up call, that I need to do a bit more marketing to my past and open customers. It's been on my mind the last couple of weeks, but I really need to do it now..by the end of the month.
Hardwood Flooring - Carpet - Tile/Natural Stone - Laminate - Refinish Hardwood - Backsplashes
Debbie Gartner, President and Owner
"The Flooring Girl"
Floor Coverings International: Westchester NY/Stamford CT
You can download our free flooring guide. Or, visit our flooring selector - 2,000 options for hardwood flooring, carpet, tile. Call us for a free estimate 914-937-2950.
"We bring the store to your door."
WC19920-H07, HIC619252
Comments (6)Subscribe to CommentsComment