There's an old story about a Captain who inspected his men, and afterward told the Sergeant that his men smelled bad…
The Captain suggested perhaps it would help if the men would change underwear occasionally. The Sergeant responded, "Aye, aye sir, I'll see to it immediately!"
The Sergeant went straight to the men and announced, "The Captain thinks you guys smell bad and wants you to change your underwear."
He continued, "Smith, you change with McGuinness, Lashley, you change with Jones, and White, you change with Roberts."
Maybe the Captain should have made clearer his orders. Now that brings into account of course real estate. When a client makes a request do we write or do what we thought they said or do we ask more questions so that we understand exactly what they want or meant to say? What say you?