I just read a blog by Nancy Pav, a realtor in VA. She definitely hit the nail on the head. The blog talks about full size candy bars, and how she still remembers the families that gave them out every year for Halloween. She then relates that to professional life. I want to elaborate on the subject, but definitely check out her blog at http://activerain.com/blogsview/257476/FULL-SIZED-CANDY-BARS.
As professionals, what are our full size candy bars? I know at 1-800-GOT-JUNK? we constantly talk about "wowing" our customers. We want people to walk away from their experience thoroughly in shock that they just received that great of service from "junk" guys. I think we do a really good job of doing that, but we could always improve.
At our meeting with all of the guys tomorrow morning, I'm going to bring up "full candy bar service". What makes customers come back to our service? How can we strive to be like the families who go above and beyond expectations year in and year out? How can we create that kind of "repeat business?" Great questions to ask yourself and/or employees. Thanks for great blog Nancy.