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Are You Glad You Asked What My Buyers Thought?

By
Industry Observer CalDRE #01165532

Are You Glad You Asked What My Buyers Thought?

I knew the phone calls would come after one of my showings this weekend, I got a text message while my buyers were with me in the car leaving the property in need of a feedback request.   Hmm, can you let us catch our breath and discuss the house first?   

So when I received telephone calls on Tuesday and Wednesday asking "what did your buyers think?" telephone calls and voicemail messages, I was not surprised.   I have discussed this issue in the past and at length.  My opinion is the best feedback is an offer.  No offer means, the buyers were not interested.

I am not sure I surprised the listing agent but I did use a tactical question I use with my seller clients in the form of a question.    Do I have your permission to be completely honest with you even if it is something you don't want to hear?   I could hear the hesitancy in the voice on the other end of the telephone when the listing agent listened to my question in response to his feedback request for the three bedroom home with the funky floor plan and the weird smell in the back bedroom.  

Well, he said yes and I told him what my clients thought.   It couldn't have come as a surprise, could it?  He must have known about the funky floor plan.   That smell in the back bedroom seems to have been there for a while.   The peeling paint on the exterior surely must have raised some eyebrows from other prospective buyers about the deferred maintenance.

Are You Glad You Asked What My Buyers Thought?

If you want feedback, I'll give you some positive comments but I will be truthful with what my buyers said and/or inferred.   Again, the best feedback is an offer.  Come on, you really didn't need me to tell you about the funky floor plan, did you?

Michael Jacobs is a Realtor serving Pasadena and the San Gabriel Valley as well as the adjacent northeast foothill communities within the city of Los Angeles and can be reached at 818.516.4393 cell or michaeljacobs@coldwellbanker.com.

 

Michael Jacobs Pasadena/San Gabriel Valley Realtor 818.516.4392

 

Posted by

Michael Jacobs

 

CalBRE # 01165532

P. O. Box 587

Pasadena, CA 91102

Call/Text:  818.516.4393

mtj916@gmail.com

 

 

Sherry Chastain
Hendersonville, Nashville, Old Hickory, Lebanon Tennessee - Hendersonville, TN
Realtor, Selling Homes, Lake Properties,Luxury Homes,Short Sales

Yes I totally agree. An offer is the best feedback. I prepare my sellers if we don't get an offer we usually won't get any feedback. However, YES I DO WANT FEED BACK!  Because it never fails I list a house through referral for a couple and he is deployed in IRAQ and has to sell or I list a home for my mom's friend who owns half a city. And you see I"ve told these people about the stinky smell in the back room and the crapy floor plan. But maybe they just don't hear it when I tell them. Could I please just get some back up? Because either situation I don't want to let these folks down. So I've not ever expected the sweet smelling sissy feedback. Give it to me! (I think I'll go write my own post ;))

Oct 28, 2011 05:46 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Sherry -- glad this inspired you to write your own post.   

Oct 28, 2011 06:19 PM
Sandy Acevedo
951-290-8588 - Chino Hills, CA
RE/MAX Masters, Inland Empire Homes for Sale

I don't  ask for feedback on my listings, nor resond to feedback questions unless they email or I happen to answer the phone. An offer is the only feedback I want. I know what is wrong or right with the property. And lower prices usually fix what is wrong.

Oct 28, 2011 11:55 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Sandy - it isn't always about price, in my opinion, but price is one of the "features" that can be changed.  For example: If a home is not easy to see(restricted days or hours of showing, lockbox issues, tenants) will increase the number of days on the market and could be it seem less desirable.  If a home goes on the market for sale, make it as easy as possible to sell.  

Oct 29, 2011 01:06 AM
Elizabeth Weintraub Sacramento Broker
Elizabeth Anne Weintraub, Broker - Sacramento, CA
Put 40 years of experience to work for you

I value feedback, too. Plus, by emailing an agent after a showing, I am giving them easy access to my email address, a place to address questions that maybe they would not have asked if I had not contacted them. Asking for feedback opens doors. I'm not looking for a blow-by-blow description, however, I would like to know if somebody broke the back bedroom window or left the front door unlocked. There are lots of reasons for feedback.

Oct 29, 2011 04:07 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Elizabeth -- if I see something askew with a property(especially an vacant home) such as a broken window, water puddling, etc I contact the listing agent immediately(during the showing) and let them know of the situation.   If it were me, it would be greatly appreciated and could be corrected/addressed a lot sooner.   

Oct 29, 2011 04:36 AM
Suzanne McLaughlin
Sabinske & Associates, Inc. (Albertville, St. Michael) - Saint Michael, MN
Sabinske & Associates, Realtor

Michael.....that is our mantra, too.  The best feedback is an offer.  Otherwise, you are just asking for reinforcement of why buyers aren't buying your listing. 

Congrats on the feature...well-deserved!

Oct 29, 2011 09:08 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Suzanne -- it seems you and I are on the same page(again, huh?).   Of course, there's always room for different opinions and there is no right or wrong answer, in my opinion.   Thanks for the kind words.  

Oct 29, 2011 05:46 PM
Curtis Van Carter
Better Homes & Gardens Wine Country Group - Yountville, CA
Your Napa Valley Broker Extraordinaire

Hi

In the future, I will use your mention in answering a listing agent's request for feedback when it is going to be negative. Thanks

Oct 30, 2011 06:05 AM
Jill Sackler
Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY
LI South Shore Real Estate - Broker Associate

Of course the sellers want to know. Just give us a chance to get out of the property first.

Oct 30, 2011 06:56 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Curtis -- if an agent asks for feedback, they should be prepared for a response whatever it may.  Of course,  not everyone appreciates honesty and wants things sugarcoated and that's why I ask the question, do you want me to be honest with you?   

Jill -- feedback while you are showing is not a very effective way.  What if this is the first house a potential buyer is seeing -- without comparison and some time to reflect --- it's really a DUH moment, isn't it?

Oct 30, 2011 06:59 AM
David Shamansky
US Mortgages - David Shamansky - Highlands Ranch, CO
Creative, Aggressive & 560 FICO - OK, Colorado Mtg

saw this via Donne Knudsen post.

I totally agree if there is interest then a follow up visit or offer is likely if no t why do you care and why do you ask to set yourself up for negative??? To me this is one of the STUPIDEST things I see Realtors do. BUT if you ask me better sit down as I am going to give you exactly what you asked for an in a "no holds barred" format to boot!

Oct 30, 2011 07:38 AM
Maggie Finegan
Keller Williams Preferred Realty - Chicago, IL

Most Sellers think it is typical to obtain feedback but it is hard and I agree that if the buyers are interested in the property, it will be followed up with a second request for showing and/or an offer. 

 

Oct 30, 2011 09:46 AM
Coral Gundlach
Compass - Arlington, VA
Real Lives. Not Just Real Estate.
Feedback is to give the sellers something to chew on when they are starving for an offer. I have had sellers who text me after every showing, dying for feedback. Honest is best, but I think we should give it if asked. It sucks to have a listing sitting and have sellers who just want to feel like you are engaged.
Oct 30, 2011 11:09 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

David at US Mortgages -- Yes and I have seen feeback reports of other listing agents: my client really likes your home, I'll let you know if we write an offer.  Huh?   That seems so lame to me.   If an offer is forthcoming, wouldn't you contact the listing agent -- get some background, ask questions, discuss some side issues???    Anyway, the differences in each of us can give us better understanding.  

Maggie -- I am upfront with my sellers and tell them, for the most part, most feedback is pretty meaningless.   You want feedback?  How about an offer?   What if it is a low offer well, how about all of those people who went through your house without making a written offer?   I love second showings.    

Oct 30, 2011 11:15 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Coral -- I give honest feedback, it's the desperate feedback phone calls that don't make sense to me.  Automated email feedback forms with checklists should not be sent to agents after the broker caravan and I never answer questions regarding pricing.   

Oct 30, 2011 11:18 AM
Coral Gundlach
Compass - Arlington, VA
Real Lives. Not Just Real Estate.

Michael, agreed.  I don't think the checklist auto feedback forms are worthwile at all.   

Oct 31, 2011 05:21 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Coral - anything that can assist in getting the home sold, I'm in favor of it.  The checklist or rating types of feedback have no relevance -- thanks for your comments(x2).

Oct 31, 2011 06:51 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

Well I think your comment has been rehashed before. It really doesn't help the listing agent though does it? If she tells her seller just that (no offer), what purpose does that serve? I think that honesty about what the buyer thought is valuable no matter how badly it 'hurts'.  Some people just don't get it obviously with your comment about a stinky room & peeling paint.  Sounds like a good lead in for a price reduction to me!

Oct 31, 2011 11:43 AM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Lyn -- I let sellers know if we are getting lots of showings, no offers and other properties in the same area in similar condition and with comparable features or if there are no showings after what is deemed "reasonable" for the area -- something is definitely wrong.  We can't change the location.  We can change some presentation issues or make sure the home is readily and easily available to show everyday so the next thing....yes, a price adjustment, a market re-position (whatever euphemism feels most effective) is necessary.   

Oct 31, 2011 02:13 PM