Maybe it is a phase of the moon that is causing my residents to let me know they have maintenance and repair items and THEN proceed to tell me how they want them fixed.
A tenant of 5 months e-mailed me a month ago that she wants 2 of her 3 toilets replaced. She had had a plumber out to check them and they are DISfunctional (her word).
I advised her that (1) they operated when she moved in; (2) they are the same toilets in 40+ townhouse units and this is the first I have heard that they are DISfunctional; (3) she may not replace them and the owner is not paying for them to be replaced.
She promised to NOT bother me about them again.
Now she has had another plumber to the property who found a blockage in a toilet and wants them replaced AND reimbursement for her plumbing costs. She has talked to a consumer protection office and they say it is my responsibility to keep the plumbing working.
I was not lulled when she promised not to bother me about the issue again; however, I notified the owner in case she contacted him and I let him know that (1) these are the lo-flow toilets that the city mandated when the townhouse project was built 8 years ago; (2) per her lease any blockage after the 5th day of her lease is HER responsibility to repair; (3) the HOA pays the water for the units so how many times she has to flush is immaterial.
Last night, I get a call that another resident has had the local fire department come because she smelled a BURNING smell. She said the fire department says the electrical service needs to be upgraded from 100 to 200amp service because of the ADDITIONS to the house.
HELLO! The only addition to the home is a screen porch with 1 outlet and the electrical service is already 200amp * it says so on the electrical box in the garage. My service man will replace the "offending" breaker and THAT IS IT!
Unnecessary repairs does not benefit the property, the property owner OR the tenants' pocket book.....My rental increase notices go out in February!