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I would rather turn you down …Than Let You Down because staging shouldn’t be your 1st choice.

By
Home Stager with Home Matters Property Stylist Group, Indianapolis, Indiana

What do you make of a professional home stager that advises some of their clients not to stage? 

Well, I certainly want to continue growing my business which may sound odd from someone saying they advise some clients that it is not in their best interest to stage NOW.  But one of the founding principles of my business is to be trusted by my clients.  I have always believed that every action I take today is either building or destroying my reputation for the future.  So, from day one I wanted to be known as someone my clients could trust and rely on.  With our real estate agent clients, TRUST is a huge factor, knowing that when they place their clients in our hands that they are placing their own reputation in our hands as well.  That is a huge responsibility and one I think needs to be taken most seriously.

Seems like every day we hear stories from our clients that make us stop and evaluate where staging fits into the selling process.  It is not realistic to make the comment that everyone should stage their home prior to putting it on the market.  We all know where staging fits into the selling process, but we find ourselves asking more and more where staging fits in relationship to return on investment and budget constraints compared to everything else that has to take place in preparing the home. 

On some occasions, I am asked to evaluate the best use of a set budget amount that the home owner has to spend and how to prioritize that investment to maximize their marketing potential.  And the factors I have to take into consideration can be overwhelming at times.  Some of those factors are related to the condition aspect of the property such as outdated light-fixtures, countertops, cabinets, faucets and hardware, old tired and outdated wall colors and/or wall treatments, worn carpeting, overgrown or sparse landscaping and the list goes on and on and on.  When a home owner is considering all of this the question inevitably becomes “What’s the best use of our limited funds?

As an example, with a $2,000 budget, there are things on this list that must be addressed before the staging option should be considered.  Placing my nice furniture and accessories in a home in dire need of new paint, new carpeting and upgrades will get me and my business $2,000 dollars but do little to increase the marketability of the home and therefore does little to increase the sales potential.  My best advice in those rare cases is to put the monies into repairs and cosmetic fixes first and then if there is money leftover then and only then should you stage the property.  Condition issues and repairs should trump staging when allocating funds for the potential sale.

A cold hard fact is that not all homes that are “for sale” will be sold.  The statistics are really staggering concerning number of listing verses the number of homes that actually sell. 

“How far do we have to go before it is a sellable product?”  It appears that if you’re not competing in the top echelon of your market on price, condition, presentation, one would have to wonder if your product (house) is really competing at all. And then there is “How far do we have to lower the price to make it a sellable product?”  I’m not sure that is relevant in many cases today because there are  many sellers up-side down or close to it, with limited or no funds to bring to the closing table and are left with the “all of my options have been exhausted feeling”.  So with great sadness on my part, often times I’m helpless to provide the solution so many desire and truly need to project their properties forward and toward the SOLD sign.  I can and do recommend they trade some creative services like cooking, sewing, for storage space at their neighbor’s house or take on extra work to buy painting supplies, but I’m sure to them it’s an insignificant suggestion and not the answer they were hoping for.  In reality, I sometimes have to turn them down on staging before the condition factors have been addressed because I know that it is in their best interest that I come to that unfortunate conclusion.   How about you?  Have you ever had to turn them down because you didn’t want to let them down?

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Indianapolis Home Staging, Training and Redesign Company, Home Matters, is central Indiana’s expert when it comes to preparing and staging your home for the Real Estate Market. In business since 2004, Home Matters has successfully worked with thousands of home owners, realtors, builders and investors in creating beautifully, welcoming spaces that helps get homes sold. Home Matters team of professional home staging designers have been featured on FOX 59 news, WISH TV, Angie’s List Podcasts, Indianapolis Star, IBJ, Real Estate Life Style Magazine and other Central Indiana News Publications. Home Matters has the experience, expertise and the resources to assist you with all of your staging and redesign needs.

Our goal is quite simple; We create stylish…. warm and welcoming houses that captures the buyers attention from the moment they are introduced to the property. We focus on the buyer demographics, the selling features, lifestyle selling techniques and the strategic placement of furniture, accessories and art that translates to a powerful marketing tool!

With over 90% of buyers looking to the internet to search for their new homes, we understand the power of making your homes first impression work to your advantage. Photos of each staged room will give your prospects an idea of what to expect during their tour of your property. With your homes presentation in order, you will impress potential buyers right away!

Whether your home is vacant or occupied we are ready to help you “set the scene” so you can “seal the deal”.

For more information regarding our services, please feel free to take a look at our website and to see our work products. www.homemattersllc.com or contact us at 317-209-9801

 

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Home Matters is a home staging company that offers services for both occupied and vacant homes. We work with all budgets and have received Angie's list highest rating for the past three years. Visit Home Matters website for more information.

Comments(17)

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Lori Kim Polk
Premiere Home Staging : Home Staging Services - Roseville, CA
Home Stager - Roseville, Sacramento

Yes, absolutely! Very well said Linda.  I have turned down stagings for the very same reasons. There have been times when "I'm just putting lipstick on a pig" echoes through my mind. And yes, I could have staged it and taken their money, but to me that is unethical. Something to add may be the client who wants you to come in and "hide" flaws. The house may be stage ready, but I will not do biz with anyone who says that. Great blog for thought Linda ;)

Nov 16, 2011 03:32 AM
Heather Cook
Beyond the Stage Homes - Kitchener, ON
Delivering beautifully staged spaces

Wow Linda - what a fabulous post. This is one of the staging misconceptions we fight against when it comes to staging. Professional showcasing needs to happen after the preparation process - not leapfrog over it! Buyers aren't going to be fooled when they see nice furniture but the kitchen cabs and countertops have to be replaced, the carpeting is stained and needs replacing, and/or the bathrooms are from the 1970's. All the staging in the world won't detract from those factors so yes - in that case - we recommend that whatever the budget is, it should go towards improving the home as opposed to investing in staging.

Not everyone listens. We have had several home owners who were insistent on the staging and refused to do the work we strongly recommended. One example was this past week when the client refused to take down all the wallpaper in the home (every room and metallic) or make the necessary upgrades in the 1950's kitchen. The realtor insisted on paying for some staging so we helped - de-cluttering and moving furniture around and adding a few accent pieces and we made a difference but not the difference which is going to get that home sold.

We have walked away from staging projects when the home simply wasn't in any condition for staging. We actually had one investor who recommended we hang pictures - on a sliding scale across the focal wall - to hide holes and water damage in the wall. Ummm .. no? Not only is this deceptive and possibly fraudulent but buyers are savvy and they will notice. Last - our name is on this project and bottom line, it needs to meet our staging requirements and expecations before we take the job on.

Great post. I have suggested.

Nov 16, 2011 03:41 AM
Karen Otto
Home Star Staging - Plano, TX
Plano Home Staging, Dallas Home Staging, www.homes

I have suggested this post for a feature Linda because this is a much needed "voice of reason" in the industry.  YES I have turned staging jobs down based on the needs beyond staging however, I am always happy to do consultation (which is paid for) which will help them understand where to invest for the best return.  As the saying goes, you can put lipstick on a pig but it's still a... I would rather build a reputation for  honesty and integrity than getting a quick buck.  Thank you for putting it into words so eloquently!

Nov 16, 2011 04:11 AM
Linda Barnett
Home Matters Property Stylist Group, Indianapolis, Indiana - Indianapolis, IN
Home Matters Indianapolis Indiana

Lori Kim;  Thank you for taking the time to comment and note your thoughts.  The reason for the blog is I really think this needs to be understood.  Staging is not the complete answer to the equation of real estate sales.

Heather;  I happy that you feel the same about quality over quantity.  It is about being ethical as well, and knowing that at the end of the day, I truly feel I've helped someone is extremely rewarding.  Thank you so much for taking the time to share your thoughts.

Karen;  Thank you Karen;  I knew you would understand that our responsibility to the parties involved is a very big deal. We, professionals need to look for "what is the best interest" of our clients and move in that direction.  Thank you for suggesting the post be featured.

Nov 16, 2011 06:49 AM
Maureen Bray Portland OR Home Stager ~ Room Solutions Staging
Room Solutions Staging, Portland OR - Portland, OR
"Staging Consultations that Sell Portland Homes"

Hi Linda ~ excellent post!  To answer your question, YES, I have turned down multiple staging jobs when the home needs obvious repairs. The sad thing is, sometimes I've seen those same homes then staged by others with none of the repairs done .... so not all staging companies operate under the same code of ethics.  I just always put myself in the sellers' place:  if their budget will only allow a certain amount, and repairs are needed .... those repairs must be done.  As an alternative, I offer sellers in that situation a cost-effective consultation service where I advise them how to Stage the home themselves, after the needed repairs are done. 

In other cases, a few sellers have said to me:  "we don't plan to do any further cleaning or repairs.  Please give us a proposal for staging the house."  In that scenario, I politely decline the job.  I'm glad to see you posting on this topic because it's important for stagers to work together to raise the standards in our industry :-)

Nov 16, 2011 09:42 AM
Birgit Anich
Birgit Anich Staging & Interiors, 203.807.4040 - Norwalk, CT
CT Home Stager Fairfield & New Haven County

Great post Linda! Yes, I also have turned down several staging jobs because the limited available funds were better invested in repairs and updates. Our job as stagers is to give clients solutions with the highest ROI. If the pre-requisits of staging are not give, then these need to be addressed first.

Nov 16, 2011 09:57 AM
Beverly Carlson
Carlson Properties 325-721-2429 - Abilene, TX
Abilene's Staging Realtor
This is a much needed discussion. Staging is not maintenance or repair. staging is showcasing space and features of value for the buyer to see and understand. Updating is an investment decision, but every property needs showcasing. If the paint is peeling,that is maintenance,not staging. If the place is dirty, that's cleaning, not staging! If there are no funds to update, then as a minimum, the property must be shown clean, repaired, and functional! Then when selling, showcase by staging! I stage every property I manage or sell. Staging is not optional any more than not fixing the plumbing! We have a responsibility to educate sellers about the value of showcasing one's property.
Nov 16, 2011 10:19 AM
Linda Barnett
Home Matters Property Stylist Group, Indianapolis, Indiana - Indianapolis, IN
Home Matters Indianapolis Indiana

Maureen;  Thank you for sharing your thoughts.  I do believe it is our responsibility to educate the realtors and homesellers where staging is best and most beneficial in their sale; however staging in itself is not the total answer to the sale.  That is where I feel sellers and realtors need specific information and each case is different most driven by budget restraints.

Birgit; I hear you and totally agree.  Thanks for sharing your thoughts.

Beverly; This is a much needed discussion and that is what I believe needs to happen at every consultation prior to the staging event; if  and when a staging should take place.  Thanks for commenting.

Nov 17, 2011 03:03 AM
Ginger Foust
Certified Staging Professional - Oakhurst, CA
Home Stager Oakhurst CA, Dream Interior Redesign & Staging

Very well done Linda and so very needed.  Thanks for putting this out here.  I will reblog, suggest and link back to your post in my next blog. 

And YES, I have walked away from more than a couple of staging jobs for just this reason. 

Nov 17, 2011 03:20 AM
Valerie Sagheddu
Apostle Art Home Staging & Design - Stroudsburg, PA
~Home Staging Professional, Poconos, PA

Hi Linda, just caught this on Ginger's reblog so I thought I would hop over here too. You bring up a lot of good points and I am trying to spend more time talking to the seller's agent to become more in tune with what is going on in the particular area/development that the property is located in before I make suggestions and develop a strategy.

I may get in trouble here as I totally understand what everyone is saying about raising the bar, however, If I could just chime in and say that I do think that your local market makes a huge difference when it comes to what works and what doesn't. We have staged several homes that really should have had the carpet replaced but did not have the budget for carpet and staging. If they had done the carpet and kept everything the way it was, unstaged, the photos would still not grab buyers attention and they would just move on to other listings. Sometimes, the appeal that we bring to the home is enough to get the needed interest to get people in the door. Then at least they have the opportunity to decide if they love the house and can live with the carpet for a while or change it out themselves.

Of course we love when our sellers can do everything but it is not always possible and our goal as stagers is to help determine the best strategy to help them get the home sold. Sometimes it means compromise. That said...I would never stage just to stage. It has to make sense. 

I just recently suggested to a prospective client that if he kept the electric blue, badly worn carpet that was throughout the entire house, there was no point to having me stage because it was too much of a distraction and deterrant. I think each project is unique, sometimes you go ahead and make it work and other times you walk. I just try to make it work as much as possible...again, if it makes sense!

In the home below, the carpet in the bedrooms, hall and stairs was not great and really should have been replaced. I will admit that I was a bit nervous about how it would be received. Well, the house sold on the first showing in a market where there are tons of homes for sale in better locations and with new carpet. Again...I think it just depends! (Sorry for such a long comment but this is a great discussion Linda)

 

 BTW...Covering up issues is NEVER acceptable. We always  stage with integrity and stand behind what we do as well even if it can't always be the perfect scenario.( Feel free to throw your stones at me...I can take it...as long as they aren't too big.) I just feel like where I am can be so different from the markets that many of you are in. Just doing my best to help the best way I can and share a slighly different experience and perspective :) 

 

Nov 17, 2011 05:32 AM
Linda Barnett
Home Matters Property Stylist Group, Indianapolis, Indiana - Indianapolis, IN
Home Matters Indianapolis Indiana

Ginger;  thank you for stopping by and for reposting this. 

 

Valerie;  obviously your ability to evaluate your market is extremely important in order to help your clients; as is mine. And in your example in your market you were able to still have that house compete amongst others and gain a favorable result.  However, this is something that is evaluated on a case by case basis.  My initial point was because staging can be done the question is should it be done and if so, in my opinion, it is being done because it is in the best interest of our clients..  Often times, staging is called upon to camaflauge or down play house flaws in order to distract buyers attentions so I end up counseling many sellers and also some realtors that staging is there to enhance a properties marketable position.  Btw, I do not ever throw stones....I always enjoy the conversion.  Thanks for your input. 

Nov 17, 2011 12:38 PM
Linda Barnett
Home Matters Property Stylist Group, Indianapolis, Indiana - Indianapolis, IN
Home Matters Indianapolis Indiana

I meant to say...conversation..... Thanks. Linda

Nov 17, 2011 12:40 PM
Janet Jones
Just Your Style Interiors, LLC - Kihei, HI
Home Staging, Interior Redesign Kihei, Maui, Hawaii

Hi Linda--I'm chiming in here with everyone else to say this is a great post.  The nicest furnishing in a dated, poorly maintained home will do nothing to sell the property.  You are so right that sellers need to spend their limited funds on making the important improvements.  That will give them a slightly better edge on actually attracting a buyer in this market. 

Nov 17, 2011 04:34 PM
Valerie Sagheddu
Apostle Art Home Staging & Design - Stroudsburg, PA
~Home Staging Professional, Poconos, PA

Whew...ok so I can put my stone blocker down now..lol! 

I totally agree, if we stage, it is because it IS in the clients best interest. I had a realtor that was trying to get me to "lightly stage" a home that had rust colored carpet, horrible wallpaper throughout and blue painted wood in the kitchen that they refused to change. He had never used my services before and actually said it would be a good way to "test " to see if staging worked. You can imagine what I said!!

Every project is different. I just know from many past experiences in my particular market that there are so many blah homes with decent carpet that don't stand out from every other blah home. We blow the Blah away!!! :)

Excellent post Linda!

ps...I just got the conversion...lol!

Nov 17, 2011 11:22 PM
Linda Barnett
Home Matters Property Stylist Group, Indianapolis, Indiana - Indianapolis, IN
Home Matters Indianapolis Indiana

Janet;  thank you for posting your thoughts all the way from Hawaii.  

 

Nov 19, 2011 04:12 PM
Michelle Molinari
FEATURE THIS... Real Estate Staging & Interior Decor - Lafayette, LA
Feature This Real, Estate Staging & Curb Appeal Concepts

Hi Linda,

 

We have always specialized suggesting and executing in minor renovations in my area since day one. Maybe it's our area, but we are up against a majority of very outdated homes, so staging HAS to take a backseat a lot of the time. Paneling, shag, flourescent lighting... we just have to be realistic, and throwing in a delicious sofa just isn't going to do diddly squat.

We triage the issues in these homes, and staging just isn't where the money ought to go in the best interest of the sale. Sometimes, ya gotta jerk out the mauve toilet-sink-tub triple whammies instead. I hope this blog gets featured!

Dec 15, 2011 06:57 PM
Charles Bradford
Northbridge Equity, LLC - Indianapolis, IN

Linda -- Thanks for the reminder for us all who are in supporting roles to realtors to be "practical."   I don't do it often, but I have turned down deals that I knew were no-win situations.   What I've found is that people look stunned when you are honest with them -- and, down the road, they become some of my best sources for referrals.  We all need to be reminded that what's best for the client should always outweigh our quest for the Almighty Dollar.  Very refreshing! 

Feb 12, 2013 03:27 AM