Cooks Collision, Vacaville CA. A Great Business

Real Estate Agent with RE/MAX Gold

Recently I had the unfortunate experience of someone damaging my truck door. At my request my State Farm Insurance Agent "Andy Pignataro" gave me some auto body shops for consideration. Cooks Collision of Vacaville CA was on the list, so I called them to arrange an estimate. Frank my estimator did a complete work up of all needed repairs and we scheduled the work. I needed a rental car for the 3 to 4 days Frank said my truck would be in the shop. Cooks Collision arranged for Hertz Rental to deliver a car to there shop,  when I dropped off my truck I had a vehicle. No real surprises here just good service right. Well yesterday Frank called me to say my truck was going to take another 4 days to complete the job. His comments next were interesting; Frank said; Terry we got really busy and our objective is to deliver your truck to you with an excellent job done, not just hurry to meet our estimated time of completion. My thoughts then; I get that and really expect the job done well the first time. Here's where there service went over and above. Frank said Terry I'm calling Hertz so they will stop billing you for the rental as of Friday and Cooks Collision will pick up the tab until we complete the repairs to your truck. Wow, this is what I call exemplary service. So many other companies would have told me to SIU (suck it up)....I took the time to look up Cooks Collision's web site and here's what it said;

 We will be the premier provider of collision work in Northern California. By putting people first, providing superior quality and service to our customers, and continuously improving the performance of our business, we will achieve long-term customer relationships, significant competitive advantages, and fulfill careers.

 There's not doubt in my mind Cooks Collision is accomplishing their stated objectives.

 If you want great service, competitive prices and quality work, contact Cooks Collision for your auto body needs. In my book, Cooks Collision of Vacaville is a 5 Star business.


Best regards,


Terry Hughes


(707) 249-8688


Vacaville CA Real Estate Homes for Sale

Fairfield CA Real Estate Homes for Sale

Travis AFB PCS Services and Relocation

Comments (2)

Laura Allen, Lake Tahoe - Truckee Real Estate for Sale
Coldwell Banker Realty, Tahoe City, CA (530) 414-1260 - Tahoe City, CA
Tahoe Real Estate Agent Helping Buyers and Sellers

Terry - What a great story.  I'm so impressed that Cooks Collision not only took responsibility for the delay, but made things right for you with the car rental company.  It's easy to recommend people who take responsibility for their actions and take pride in doing their job well.  You've found a great place. Thanks for sharing.

Nov 18, 2011 07:35 AM
Terry Hughes
RE/MAX Gold - Vacaville, CA
Vacaville Real Estate, GRI, SRES, CDPE

Hi Laura,

I was pleasantly surprised by there service. I wont' even consider going to another company for auto body repairs. I will be recommending them to everyone who needs auto body service. Thanks for commenting!


Nov 18, 2011 07:42 AM