One Post, One Comment, One Click Can Decide It All

By
Real Estate Agent with RE/MAX Elite 513.520.5305 www.LizTour.com SAL.2002007747

ReputationOne Post, One Comment, One Click Can Decide It All

Our reputations hang by the flimsiest of threads.  We see it in the real world all the time....you say BP, I think Gulf oil spill, you say Exxon, I think Valdez.  You say Zebra, well you may not want to know what I think.  The mental associations are almost impossible to break.  Years, decades go by and there may be forgiveness, but we don't have to forget.

As we wander in the Rain, we don't stick to only our Subscribed list.  Now that collection of bloggers produces some excellent work and we could quite comfortably spend all our Rain time just with them, but then we'd be missing out on a lot.....great work, business tips, laughs, thought provoking.  A chance to add someone new to our day.

So we go on a virtual walkabout, maybe just the blog roll, maybe the Feature posts, and there's obviously a wide variety of styles and topics.  What may be forgotten by some is that our entire reputation may be formed off of just a single post, comment or click.  You can spend months or years developing the most sparkling of reputations, and shatter it in moments with an ill-advised choice of post or reaction.

If a particular post or comment was the ONLY source for someone to decide what type person you are, what's their judgment of you?  Positive or negative?  There's often no second chance, both here and with the consumers.   Cross the line and there's no examination of your collective body of work, but a microscopic focus on that one deed.  It's pass/fail.

Because no matter how valid the message, delivery matters.  No matter how valid your point, theAngry message can be lost in the ensuing actions.  How you treat others who agree and disagree is decisive in determining if they'll ever return. 

Ridiculing those who don't fall in line damages a reputation.  Why intentionally submit ourselves to unprovoked abuse when there's so much positive to be easily found?

And deleted comments?  If the dissenting comment is civil, a rational attempt at dialog....IMO deleting comments is the refuge of the weak.  If your position isn't tenable nor defensible to the point that your only response is eradication of the opposition, perhaps it's time to rethink your position?  And if you can't do that, you've demonstrated that spending precious time with you is NOT good for present or future.

Why should our online interaction be that much different than what we practice in the "real world"?  We routinely bite our tongues when dealing with the public because we know our reputations matter.  We're selective in our phone conversations, emails, Facebook, Twitter and blog, carefully controlling our reputation.  Do you think there aren't plenty of times we wouldn't love to say what we're REALLY thinking?  But that's not the way we do business.

So before you hit submit on that post, the comment, that delete button, it might be worth taking a few seconds to think just a bit more.  Your call, it's YOUR reputation, not mine.

Keep on Blogging,

Liz and Bill aka BLiz

Posted by

Serving Warren County Ohio & Adjacent Areas

 

The Liz Spear Team of RE/MAX Elite
Elizabeth Spear, ABR, CRS, Ohio License SAL.2002007747

William (Bill) Spear, CRS, Ohio License SAL.2004011109  Kentucky 77938
Ask for us by name if you visit the office!

EHO Two locations: Lebanon & Mason, OH
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Liz Direct: 513-265-3004     
Fax: 866-302-8418

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Rainmaker
222,058
Jirius Isaac
Isaac Real Estate &TriStar Mortgage - Kenmore, WA
Real Estate & loans in Kenmore, WA

Thank you so much for the reminder to be careful what we say.  It could be easy to forget, and then it is too late.  Everyone always remembers the bad stuff more then the good.

Nov 21, 2011 04:34 AM #88
Ambassador
2,692,003
Liz and Bill Spear
RE/MAX Elite 513.520.5305 www.LizTour.com - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

Effie, Our church showed that video some months ago.  VERY powerful message.

Jirius, Unfortunately human nature to hang onto the times we perceive being wronged, so important to remove the opportunities whenever we can.

Nov 21, 2011 04:41 AM #89
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Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

You are on a roll with these posts. Really trying to elevate our group and remind us all of how to behave. Bravo!! K

Nov 21, 2011 04:57 AM #90
Ambassador
2,692,003
Liz and Bill Spear
RE/MAX Elite 513.520.5305 www.LizTour.com - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

Thanks Karen!  We'll now return to our regularly scheduled programming of Localism posts :)

Nov 21, 2011 04:59 AM #91
Rainer
149,141
Judi Monday
RE/MAX Valley Properties - Green Valley, AZ
CRS-Green Valley AZ Expert, Green Valley Arizona R

It a moment of bad judgement it is easy to forget that in the internet world our words live forever.   An important reminder to think before we click.

Nov 21, 2011 05:51 AM #92
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Liz and Bill Spear
RE/MAX Elite 513.520.5305 www.LizTour.com - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

Judi, We just never know who's reading, or who's going to copy and put it somewhere we didn't expect.

Nov 21, 2011 06:10 AM #93
Rainmaker
57,115
Peter Tamura
Coldwell Banker Select - Tulsa, OK
BANNOCHIE TEAM

Dear Liz,

Emails tend to come across more harshly than face to face.  I just find a lot of social media very sterile, without a lot of real conversations going on.  Of course, people are portraying the what they want themselves to look like.  I am thinking mainly about FB, Activerain has a lot of very helpful information and a very positive atmosphere.

Nov 21, 2011 06:20 AM #94
Rainmaker
322,071
Scott Gleason
RE/MAX Select - Westfield, NJ
Westfield NJ New Homes Specialist

There is a terrific book named "the Four Agreements."  the first agreement one makes with the universe, to thrive, is "Be inpeccable in your word"  As it works in life it works on the net.

Nov 21, 2011 06:43 AM #95
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Liz and Bill Spear
RE/MAX Elite 513.520.5305 www.LizTour.com - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

Peter, I'd say we've had many emails we've edited repeatedly trying to make sure the communication was EXACTLY what we meant without latitude for misunderstanding.  My take both on FB and AR is people SEEM to be who they claim to be, and the deeper we go with the relationships we go the more that gets borne out.  Have had quite a few phone conversations and it's usually like talking to an old friend, even though it's the first conversation.

Scott, Honor/Integrity go a long way.  If you can't say what you mean and have it count, what's the point?

Nov 21, 2011 06:54 AM #96
Rainmaker
339,165
Elisa Uribe Realtor #01427070
Golden Gate Sotheby's International - Oakland, CA
Opening the Doors to California Homes -East Bay

Wow, with 99 comments you definitely struck a cord, or is that even the saying:) Anyway, it is amazing how blogging can help someone clear their head. Sometimes the delte button is in order. Even famous authors have an editor;)

Nov 21, 2011 09:28 AM #97
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Liz and Bill Spear
RE/MAX Elite 513.520.5305 www.LizTour.com - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

Elisa, True :)  Know when to hold 'em, know when to fold 'em :)

Nov 21, 2011 10:34 AM #98
Rainmaker
94,887
Nancy Pav
Century 21 Redwood Realty - Ashburn, VA
Nancy Pav, Your "GottaHave" Realtor

Your post says to me that we have only one chance to make a good impression.  I like to read posts that don't get recognized but some authors don't understand that what they're writing can come across as bitter and mean.  I might read them once but never again.  And that's unfortunate.

Nov 21, 2011 11:38 AM #99
Rainmaker
180,172
Karen Steed
Tallapoosa, Bremen, Waco, Buchanan, Temple, Carrollton - Tallapoosa, GA
Associate Broker Haralson Realty

My grandmother always told me "if you can't say something nice, don't say anything at all."  I try to remember that, but I sometimes forget.  Harsh words rarely do any good.  Congrats on the feature.  Your posts are always enjoyable.

Nov 21, 2011 03:05 PM #100
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Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
Charlotte Homes for Sale - Charlotte Neighborhoods

It's not what you say so much as HOW you say it!  Most professionals choose to debate, not yell and scream and when you leave 'nasty' comments, it doesn't make anyone look poorly except yourself.

Nov 21, 2011 03:53 PM #101
Rainer
476,889
Kimo Jarrett
WikiWiki Realty - Huntington Beach, CA
Pro Lifestyle Solutions

Don't most posts regardless of the forum invite comments? Some posts are civil and some are nasty and everything in between, however, the reaction of the commenter's are directed not only to the poster but the content of the post and sometimes, the tome might seem overly aggressive, yet if a post is about a controversial subject, shouldn't the poster anticipate a differing opinion from others as well as agreeable opinions? 

Nov 21, 2011 07:01 PM #102
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Liz and Bill Spear
RE/MAX Elite 513.520.5305 www.LizTour.com - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

Nancy, You're right.  Tone and content go a long way towards deciding if we'll return later, that first impression can perhaps be overcome, but if that first impression is bad enough?  With so many choices, why stop their again?

Karen, Thanks!  Certain people are stuck in my mind specifically because of comments they've made.  It can be for good, or bad, but either way, the memories are made.

Debe, I enjoy a good debate on the issue, disagreement is fine, but style of disagreement certainly says much about a person and whether they'll get more of my time.

Kimo, It's often interesting to watch a post's comment stream.  So often all the initial comments are totally aligned, then ONE comment of dissent gets made, and from their the post mixes.  The poster SHOULD expect dissent if they knowlingly pick a controversial topic, and hopefully they have the professionalism to accept that dissent and deal with it in a civil manner.

Nov 21, 2011 11:05 PM #103
Rainer
20,033
Brett Richman
Summers/East Coast Realty Group - New Orleans, LA
New Orleans Louisiana Real Estate

Great Post!  Always mind your P's and Q's.

Nov 22, 2011 05:58 AM #104
Rainmaker
642,556
Dawn A Fabiszak
Private Label Realty ( Denver metro area, Colorado - Aurora, CO
The Dawn of a New Real Estate Experience!

Bliz ~ how profound and SO true!  We should always think before we react or respond.  And once it is out in cyber space, it's out there for good.  Great post!

Nov 22, 2011 09:14 AM #105
Rainmaker
840,482
Bob Miller
Keller Williams Cornerstone Realty - Ocala, FL
The Ocala Dream Team

Hi Liz and Bill,  Great post!  But what do you do when you have done everything right and the client expected more?  Appliance failures, post inspection, post walk thru post closing.  Yes they bought it but they still hurt your reputation.

Nov 22, 2011 11:53 AM #106
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Liz and Bill Spear
RE/MAX Elite 513.520.5305 www.LizTour.com - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

Summers Group, No doubt, or they may cause endless grief later.

Dawn, There's no closing Pandora's box once it's emailed to the world :)

Bob, Unreasonable folks are tough.  Maybe lots of satisified client testimonials on the website to counter?

Nov 22, 2011 03:45 PM #107
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