You Don't Call Any More

Real Estate Agent with Remax 200 Realty BK645994

In an age of voicemail, email, texts and tweets, where everybody knows your "status" and we all have hundreds of "friends" and "followers", communication has really broken down. If you are talking, but nobody is listening or responding, how do you know if your message is getting across? I am running into more and more real estate agents who want you to contact them by text. No problem, except when you don't hear back. My other favorite is when another agent contacts me by text, but does not identify who they are. Please don't get me wrong, I use texting too, but I try to use some common sense.

I was setting up showings for this weekend, and one of the agents was very clear she did not want to be bothered with a phone call or email. The instructions were "text xxx-xxx-xxxx for showing instructions..." I texted my name, company name and requested showing instructions for her listing along with the time I wanted to show the property. I received no response. The next day, the date of the requested showing, I sent the same text message and still heard nothing. About two hours after the time I had asked to show the property, I received a nasty text from this agent wanting to know why I did not show up at her listing. I informed her that I requested showing instruction twice, but never heard back from her. Of course, she said she responded to the first request. Unfortunately, for her seller and my buyers I never received that response. You would think when she received the second request from me, she would have realized that I did not get the instructions.

Certainly, you might ask why I did not phone her when I did not hear back. Quite simply, I try to respect the communication style that other Realtors and customers prefer. I think it is just a matter of being a sales professional and understanding that people communicate differently. I have customers that prefer speaking with me, and others that would rather have a text. Others like to communicate through email, so they can keep a record of the conversation to which they can refer later. All of these styles or methods work equally effectively as long as both sides are engaged in the conversation. If you leave a message or send an email or text, and do not hear back. Contact them again to make sure they received the message in the first place. When you receive a message, just send a quick confirmation. I always say, if a message I send is important to me then I get confirmation that it was received.

David Welch Real Estate Optimist, Orlando Real EstateAny Home-Any Phone


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Fernando Herboso - Broker for Maxus Realty Group
Maxus Realty Group - Broker 301-246-0001 - Gaithersburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

A lot of confusion that can be solved with just one service. .showings dotcom. .I'm SOLD on them 

Nov 27, 2011 11:55 PM #1
Anna Niehaus
Keller Williams Realty Wellington - Wellington, FL
Anna Niehaus

Almost the same exact thing happened to me on Wednesday.  Of course, it was the day before Thanksgiving and I wondered if the agent was out of town and / or did not want to be disturbed because of the holiday.  I mean really, what does it take to send just one quick text to confirm that everybody is on the same track.  Better safe than sorry!!!

Nov 27, 2011 11:58 PM #2
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA

There is no excuse for her not acknowledging the first and second texts.  I would have called her broker prior to the second text and advise her broker you wanted to show the property and were not getting the instructions.

Nov 27, 2011 11:59 PM #3
Rob D. Shepherd
Windermere/lane county - Florence, OR
Principal Broker GRI, SRES

Excuse my opinion here, When it comes to Business, Texting is CRAP, I have a phone, its for Calling.

Nov 28, 2011 01:19 AM #4
Brian Madigan
RE/MAX West Realty Inc., Brokerage (Toronto) - Toronto, ON
LL.B., Broker


That's unfortunate. In Toronto, it's still phone calls.


Nov 28, 2011 01:03 PM #5
David Welch
Remax 200 Realty - Orlando, FL
#OrlandoRealEstate Optimist

Thanks for the comments. You know communication has to go both ways, otherwise you are just talking to yourself. Unfortunately, even phone calls don't work many times. It amazes me how many folks don't answer, and their voicemail is full so you can't leave a message. I call their brokers, only to find out you can't get hold of them either.

Trying to stay positive!

Dec 02, 2011 06:21 AM #6
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David Welch

#OrlandoRealEstate Optimist
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