Refinishing hardwood floors - saved another customer some money - Pelham NY 10803

Reblogger
Home Builder with Women of Westchester Working Together

This is a great example from Debbie where she found a win win for the customer - a better value and less money.  We love examples like this, and we are sure this customer is very happy.

Original content by Debbie Gartner

Refinishing hardwood floors - saved another customer some money - Pelham NY 10803

Hardwood floors for kitchen Pelham NY 10803This week, I met with the parents of one my customers.  We had done 3 jobs for them and now their parents were interested in refinishing the floors for the rental in the apartment below theirs (it is a duplex in Pelham NY).

The parents have lived in Pelham for 38 years, and they did not speak English well.  They wanted to refinish the hardwood floors for most of the area, and they wanted to replace the old/worn peel & stick tiles in the entryway/kitchen - with something that wouldn't cost too much (since it is a rental + they will probably sell the house in 5-7 yrs).

As I started to explore, I noticed that a closet had hardwood...then, I remembered the kids' apartment in Hartsdale from 2 years ago...over 20 yrs ago the father had put vinyl in the entryway to "protect" the hardwood (ironic, right?).  I thought that was odd, and it came back to me.  We then peeled off some ivnyl tiles and the plywood underneath and lo and behold there was hardwood underneath!

The father was old, it was such a long time ago...that he forgot there was hardwood underneath!  They were thrilled because I was able to save them a lot of money.  Plus, hardwood is a heck of a lot better and more preferred over peel and stick tile any day of the week.  It also makes the space look larger as they have 1 surface everywhere (except the bathroom).  They smiled even more when I told them it will eventually improve their selling value when they sell the house.

I love delivering good news like that.

Refinishing hardwood floors - saved another customer some money - Pelham NY 10803

Hardwood Flooring - Carpet - Tile/Natural Stone - Laminate - Refinish Hardwood - Backsplashes

Floor Coverings International Westchester and StamfordDebbie Gartner, President and Owner

"The Flooring Girl"Debbie Gartner - Westchester Hardwood Flooring

Floor Coverings International: Westchester NY/Stamford CT

You can download our free flooring guide.  Or, visit our flooring selector - 2,000 options for hardwood flooring, carpet, tile. Call us for a free estimate 914-937-2950. 

"We bring the store to your door."

WC19920-H07, HIC619252

Comments (1)

David Popoff
DMK Real Estate - Darien, CT
Realtor®,SRS, Green ~ Fairfield County, Ct

Debbie does a great job and shows that if you give the best advice and not always try to make the big sale business will beat a path to your door.

Dec 03, 2011 12:10 AM

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