Hi folks. In this day and age of easy access to information, what do you do that justifies your high commission?Why would the consumer want to hire you and pay your fee, when they can find all the information they need on the Internet? What can you say to justify your commission?
Well folks I am here to tell you, you best be prepared to answer these questions. And you best have a better answer prepared than your 25 step marketing plan and access to the MLS. This will not cut it in this day of disintermediation and discount, web based, Real Estate Companies. If all you can bring to the table is your marketing plan you will find yourself either out of business or drastically reducing your commission to be able to compete in this market.
So, what do we do? Well, here's what I do. I build value in something that the consumer cannot access over the Internet"Broker Bryant, that's pretty vague, can you expand upon that?" Of course. I thought you would never ask.
First, all people want to feel good about themselves and the decisions they make. You can provide that. You can help people decipher all the information that they have available. You can help them apply this information to their situation. Together, you and the consumer can come up with a game plan that will help solve their problem. You can be a trusted adviser.
Secondly, you can be a calming force. Selling or purchasing a home can be one of the most stressful things a person ever goes through. You can remain calm and help them through this. This can be achieved by constantcommunication and by constantly being there for them when they need to be reminded of why they are selling or buying. When the going gets tough, you can be there for them. You can let them vent their frustrations on you without taking offense. When they are all done you can help them to return their focus on the end result.
Thirdly, you can be their friend. You can have honest and sincere, care and concern about their situation. You can lead them down the right path without placing your commission in first position. You can make them and their situation be important to you. This cannot be faked.It must be genuine care and concern. Folks can, tell the difference.
My point here, is to understand that folks' emotional needs cannot be satisfied over the Internet. As Realtors, we need to position ourselves, to be the one person, that will take the time to make sure that their emotional needs are met.
If you can achieve this, I can assure you, that your business will take off and your services will be in high demand. And the consumer will be more than willing to pay the price for this kind of service. Quit trying to sell them something that they can get over the Internet for less money.
What say you?
Are you under water on your Florida mortgage?