Admin

Dishing with Diplomacy

By
Real Estate Broker/Owner with Grants Pass, OR 199909023

Dishing with DiplomacyDishing with Diplomacy... is really an art, perhaps a lost one.  It's easy to get a little torqued when someone pisses in your cheerios.  Who hasn't lost their cool about something at some time or another?  It's always challenging to carefully craft your responses to provocations in the heat of the moment.  

I admit, I haven't always been successful in crafting my responses in pressure cooker situations, but I've always tried to be a diplomat.  When I choose the battles that are worth fighting, I'm always mindful of the potential outcome, good or bad.  It's the risk I take when I've made the decision to firmly plant my heels in the ground on an issue.  Fortunately for me, my battles are few.  Most of life's daily aggravations can be swept under the carpet for another time... or perhaps never to be dealt with at all (i.e. sweeping with diplomacy).

What happens when you're feeling backed in a corner?  When a situation raises its ugly head, it's often our egotistical personalities that get in the way... creating an opportunity for diplomacy to ride in on a white horse.  There are several responses you can choose to deal with those ugly heads... You can be silent (which doesn't always work), you can come out swinging (which isn't always preferred), or you can dish with diplomacy (a nice alternative to violence).  We often think of diplomacy when referring to heads of state.  Wikipedia defines it as... the art and practice of conducting negotiations between representatives of groups.  As you can see, diplomacy is a highly coveted attribute, which can be beneficial in business and personal relationships alike. 

Diplomacy isn't for weenies, or for the faint of heart.  How do we exemplify diplomacy while expressing our strong opinions or beliefs?  Sometimes it's best to bite our tongue (not literally, of course).  Sometimes we must be the 'bigger person' by going the extra mile with consideration.  And sometimes it's prudent to hold back our snarky smirk or the sarcasim we'd like to spew on our opponent.  Dishing with diplomacy can be an opportunity for creating a win-win scenario.  Only you know how far you're willing to go to create a win for both sides.  Sometimes, a mutual win simply isn't possible, and that's okay too! 

So, the next time your tea kettle starts to boil over and you feel like spouting off, consider how you might dish with diplomacy.  Remember to brace yourself for impact after digging in your heels on an issue (if you choose to fight a battle).  Do everything within your power to minimize damages.  Create good boundaries to prevent further disputes.  And leave the rest to the diplomatic gods... with no regrets!

Posted by

Mel Peterson

 Melinda Peterson, ABR, CRS

 Oregon Principal Broker

 Real Estate Cafe LLC

 541-659-1620

 TheOregonDream.com

 

 

Discover Central and Southern Oregon 

Comments(57)

Show All Comments Sort:
Sandy Acevedo
951-290-8588 - Chino Hills, CA
RE/MAX Masters, Inland Empire Homes for Sale

Hi Mel, great post. Self control and holding back the snarky remark is what I need to improve on. Fortunately for me, I can  in real estate because I'm not the principal in the transaction, so I can look at it objectively. It is the personal stuff I have to watch out for.

Dec 14, 2011 03:52 AM
NoCo Home Team
C3 Real Estate Solutions - Fort Collins, CO
Sell Smart, Buy Wise & Live Well in Nrthn Colorado

I'm not sure if its a benefit or detriment that I have a built in damper for the flare ups of life - I tend to deal with them very well a the time and then have a total melt down later when it all sinks in.  It might be good for Real Estate but my husband probably would agree that it makes me a bit crazy ;).

I like the way you've laid this out and defined what diplomacy really means.  If you can focus on the win-win you'll 'win' every time, right?

-Dee

Dec 14, 2011 03:56 AM
Mary Stewart
HomeTrust Real Estate, LLC, Homes for Everyone - Wilsonville, OR
Wilsonville and Surrounding Portland Metro Areas

Mel great post.  I learned a long time ago to "Stand in my own truth", do it softly with courage if need be, but stand in your own truth in a good way.  There is not much people can do to refute when the truth is told.  Also thinking and choosing words carefully because they cannot be taken back, either spoken or written, it does not matter.  Once out there that is where they stay, in peoples memories.  We don't always have to "win" or prove a point, we just have to say the truth it always wills out so-to-speak. 

Something I have shared with both daughters and with Grandchildren, a difficult lesson, but most important.  It is the same in business, stand in your own truth and choose words wisely.  Have a beautiful day Mel.

Dec 14, 2011 03:58 AM
Brian L. Sirota, Esq.
Bristar Realty (Realtor/Attorney) - Orange, CA
For Solutions: (714) 501-7660

Excellent blog Mel!

I love the line, "diplomacy isn't for weenies, or the faint of heart."

Diplomacy, to my view, is a recipe of several ingredients: A teeming cup of tact, generous pinches of poise, and a liberal smattering of savoir faire.  

Most importantly, the yeast needed to make it rise (to the occasion) is a keen awareness of your partner in diplomacy, and their willingness to be engaged, and knowing when the unwilling can be made willing.

Brian

Dec 14, 2011 04:23 AM
Patricia Aulson
BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate - Exeter, NH
Realtor - Portsmouth NH Homes-Hampton NH Homes

Well thank you for posting this today Mel.   I enjoyed the read.  I have bookmarked it for the future.

 

Happy Holidays,

 

 Patricia Aulson/ Seacoast NH & ME  REALTOR

Dec 14, 2011 04:48 AM
Phil Holm
Edina Realty - Edina, MN

Nice post.  It is hard to think fast when you are feeling "backed in to a corner".  The immediate human instict is Fight (snarky comment /dish) or Flight (remain silent or run away) 

A great diplomatic way to avoid nasty conflict and not come out swinging (easier said than done) is to strive first to understand why they are urinating on one of our favorite breakfast treats in the first place and what is it about our cheerios makes them want to pee freely on them.

After carefully listening and attempting to sincerely understand their point of view (something the politicians in our country fail af miserably) Calmly acknowledge them by repeating slowly and softly what they have said proving that you 1) care about what they have to say

2) that you are a good listener (or more over proving you are a good sport considering they have just ruined your breakfast)

At this point they should be less defensive and ready to understand your point of view.  The key element here is that they are willing to agree to disagree or work together for a win win solution for all.

Thank you for sharing your great post and thanks for letting me reply.

Dec 14, 2011 04:51 AM
Melinda (Mel) Peterson
Grants Pass, OR - Bend, OR
The Savvy Broker - ABR, CRS

I love that Irish Proverb Maria!  And thank you for the compliment regarding my video... all the credit goes to fellow Rainer Richard Yates, who kindly created it for me for my birthday!

It's often about 'control' Nancy... and no one likes to give it up.  Now, don't be pissing in anyone's cheerios!

Ha Michelle!  We're all tempted at times... I like to think of diplomacy as True Grit!

I've been silent at the table for long periods of time Mike... it's an interesting and sometimes uncomfortable strategy, but it usually gets someone talking ;)

That was a sad state of affairs for sure Fernando.

Charlie... being able to hold your head up high at the end of the day is a good thing ;)

Good for you Charita... sparing the friendship was a diplomatic decision in its own right.  And thanks for the note... I really meant dishing... sort of like serving up diplomacy ;)

Michael ~ Maybe Teddy was dealing with a few more thugs than our current day politicians ;-)

We learn something new everyday Gabe... and my iron is always being sharpened in the fire ;)

I love the GPS analogy Ed!  Fantastic!  There are several routes to take on the diplomatic journey :)

Morgan ~ We all have a strategy that works well for us… some of us need a bit more refining.

Sounds like you are a very wise man Bruce… listening is a lost art too ;)

Dec 14, 2011 05:36 AM
Melinda (Mel) Peterson
Grants Pass, OR - Bend, OR
The Savvy Broker - ABR, CRS

I love your thoughts Bob‘use your head and not your heart, keep a calm and cool persona.’

Excellent points Tyler!...  ‘The most impactful person shows passion but self-control, articulation but approachable.’

It always seems to boil down to the ‘C’ word doesn’t it Luis ;)

Your sentiment seems to be pervasive in many of the comments stated here Chris.  Too bad our politicians aren’t reading this post ;) 

Jerry ~ The years and added mileage teach us to enjoy the journey!

Thanks Rich!  I can still use a little more practice when it comes to dishing with diplomacy!

We’re all in the process Sandy!  Hang in there girl ;)

We could all use a built-in damper Dee… but finding a way to release some of our steam is really important.  I know of a women’s group in our area that practices letting off steam by throwing bottles at a backboard.  I guess it’s a good way to let out aggression.  Freeway screams work well too ;)))

Love it Mary!‘stand in your own truth, do it softly with courage.’  Simply beautiful!

Thanks Brian!  I love your recipe metaphor... ‘A teeming cup of tact, generous pinches of poise, and a liberal smattering of savoir faire.’  A very clever way to dish with diplomacy my friend ;)))

You’re welcome Miss Patricia… come back any time sweetie!

I totally laughed while reading your comments Phil!  Fight or flight is a natural reaction to stress... but understanding why someone is pissing in your cheerios takes a little more depth!  I like your style... listening, understanding, remaining calm and caring are the key ingredients to a happy meal deal ;-)

Dec 14, 2011 05:37 AM
Bill Gillhespy
16 Sunview Blvd - Fort Myers Beach, FL
Fort Myers Beach Realtor, Fort Myers Beach Agent - Homes & Condos

Hii Mel,  Maybe you should start an Ar group for those in need of a quick dash of diplomacy.  Really, members could log in and leave the facts, one sided of course.  And then the rest of us could add how we would handle the situation  !!!  LOL   Have a terrific Holiday Season !

Dec 14, 2011 06:04 AM
Phil Holm
Edina Realty - Edina, MN

Mel-

Glad you laughed that wass the goal.  liked your reply chuckel quitely to myself.   I also enjoyed your video.  If I was looking for a Realtor it would be some one with your pizazz.  

Dec 14, 2011 06:14 AM
Karen Baker
Sunset Beach and Beyond Realty - Sunset Beach, NC
Professional Help with Rapid Responses...

Mel ~ The daily challenges in life alone can cause me to dig my heels in .. Yikes, thank goodness for Frank when it comes to the occasional confrontations that could head for disaster ..  responding diplomatically rather than emotionally, for some is a trait that has been cultivated for many years... with practice..

Dec 14, 2011 06:31 AM
Melinda (Mel) Peterson
Grants Pass, OR - Bend, OR
The Savvy Broker - ABR, CRS

Funny Bill... I think it's a great idea... but I'm a little too busy being Dr. Mel to my own agents ;)

Thank you Phil... I have Richard Yates to thank for my video pizazz.  And... a day filled with chuckles is a day worth living ;-)

Karen ~ You're a lucky gal to have Frank... it's true, diplomacy takes practice... and we certainly have our share of 'ugly heads' to give us all the practice we need ;-)

Dec 14, 2011 07:45 AM
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Real estate is a numbers game, list more, sell more, do it simultaneous. So the amount of emotion put in to have your knickers in the knot, well, direct the energy in something productive. No one is your twin, feels the same or reacts carbon copy.

Dec 14, 2011 12:58 PM
Dawn A Fabiszak
Private Label Realty ( Denver metro area, Colorado - Aurora, CO
The Dawn of a New Real Estate Experience!

Mel ~ this post gives us reason to pause and to think things through before, as you say it, "dig our heels in."

Dec 14, 2011 02:36 PM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

Mel - It's important to stop, take a deep breath and think before "negotiating" sometimes.

Dec 14, 2011 02:45 PM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Mel, I learned a good lesson earlier this year.  I apologized for my words, acknowledged it was unprofessional, and took the lesson.  What the agent did was so wrong ... I won't get into it.  However, what I said was so wrong too.  I'm thankful for the lesson.  Now is am very diplomatic.

Dec 14, 2011 02:58 PM
Melinda (Mel) Peterson
Grants Pass, OR - Bend, OR
The Savvy Broker - ABR, CRS

So true Erica... they should teach this stuff in real estate school :)

Interesting comments Andrew... I wish I had a twin to test that theory ;)

Dawn ~ We could all benefit from a pause button ;)

I agree Christine... think before we speak is a good place to start.

Tough lessons are usually some of the best lessons Kathleen... I hope it wasn't too painful.

Dec 14, 2011 06:00 PM
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Well Mel, the pissing in the Cheerios is very hard to restrain not bringing out the bat. A good rule of thumb is if you don't have something nice to say don't say it. THAT is being diplomatic best you can control yourself. Other times you  let loose, burn bridges, darn well scorch Atlanta to the sea and don't care. Depends on how many cups of coffee for the day is my theory.

Dec 16, 2011 07:12 AM
Melinda (Mel) Peterson
Grants Pass, OR - Bend, OR
The Savvy Broker - ABR, CRS

Funny Gary... it seems everything can be reduced down to how many cups of coffee we've had in a day! 

That's quite a compliment Peter... I'm not sure our friends in Washington DC would welcome a country girl who packs a pistol ;))) 

Dec 17, 2011 04:39 AM
Melinda (Mel) Peterson
Grants Pass, OR - Bend, OR
The Savvy Broker - ABR, CRS

Sharon... that is one of the highest compliments one can receive!  Thank you sweet lady!  I wish you all the best in this new year... may you be blessed beyond belief!

Jan 01, 2012 09:25 AM