Why Would You do That to Your Seller?

By
Real Estate Agent with Solutions Real Estate CA DRE #01490977

Why Would You do That to Your Seller?

 

What You see on the MLS may surprise you...or perhaps notRecent observations and experiences, when helping some buyers find their perfect home, and searching for properties in the MLS for several families that are relocating to the area, prompted this post.

 

One has to wonder sometimes about how some agents think, or don’t, about their clients. Some appear to have lost sight about their responsibilities.

 

WHY would you include not 1 but 2 different bathroom photos, both with only a toilet in view and the toilet seat up, on an $800,000 home? I’m not sure what you are trying to say about this otherwise beautiful home! Quite frankly the photos didn’t do squat to showcase the home, toilet seat up or not.

 

WHY would you not answer your phone or return 1 of 3 calls and 1 email on a request to show your client’s property? I get it – you must be sooo busy, even though your voice mail said my call was very important to you. Apparently not. Wonder what your client would say?

 

WHY would you not tell your clients trying to sell a short sale that allowing showings for only 2 hours on a Saturday is not going to help them achieve their goal? Or maybe you did?

 

WHY would you list a property on the MLS for 53 days when showings are not allowed? And you don’t know when they will be?!

 

WHY would you only put 1 crappy looking photo of your client’s home on the MLS? You, or somebody else, obviously took time to go to the property and take a photo, bad as it was – would a few more have taken that much time?

 

WHY would you take a listing that is so obviously way overpriced (about 20% more than the comps) instead of being honest with your client? Or were you and they just wouldn’t listen? We both know the likely outcome here.

 

 *   *   *   *   *

 

So back to my original question. WHY would you do that to your client??

 

Lack of respect? Lack of concern? Not serious about what you do? Carelessness? Clueless? Don’t understand your role?

 

I sure can’t figure it out. And it's potentially sabotaging the sale of your client's home.

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Rainmaker
2,454,054
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I join you in asking these same questions...Now more than ever, the service bar should be high and raised where necessary...Anything for sale in the hundreds of thousands of dollars deserves respect to say the least

Dec 13, 2011 02:13 AM #1
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Richie

It seems as the market has become more difficult the service by some agents has shifted downwards. Perhaos THEIR clients don't erally care. But I suspect it's more a matter of not being aware, and not asking.

Jeff

Dec 13, 2011 02:25 AM #2
Rainmaker
3,127,992
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

Wow, that sounds like one "piss poor" realtor who doesn't know anything about real estate...I am sure that contract wont last long

Dec 13, 2011 02:29 AM #3
Rainer
117,035
Linda Edelwich
William Raveis Real Estate - Glastonbury, CT
Glasotnbury Office's #1 Top Producing Agent-not on

Dont know why they do it - but when I come to the table and show that I dont do that - I get the listings - so they help me get listings.

Dec 13, 2011 02:33 AM #4
Rainmaker
289,867
Ellie Penaranda
239.776.5077 Downing-Frye Realty - Naples, FL
Naples Florida Real Estate - Waterfront & Beach Co

Jeff, I'll vote for "Do Not Understand Their Role".  The one we deal with here the most, is promising the seller they will be there for every showing, and then tell the selling agents they are not allowing previews, and 1/2 the time they are not available to fit a showing in their schedule.  #2 problem Zero photos (approx. 20% of listings) that forced the MLS recently to include photos in their rules.  Could you imagine with our market relying on buyers from across the country who can't attend open house, who can't get a chance of driving by a property and who rely 90% on the Internet, for the listing agent to skip on photos?. 

Loved your comment "the photos didn’t do squat to showcase the home, toilet seat up or not" .

 

Dec 13, 2011 02:34 AM #5
Rainer
305,808
Brad Rachielles
CENTURY 21 Peak, Ca BRE# 01489453 - Upland, CA
REALTOR, CDPE, Upland, CA

Jeff,

These are never ending questions that I doubt anyone will get answered. I personally think that it's incompetence. lack of care for the customer and just wanting to handle as many deals as possible. Greed is the word. Won't get on my soap box, but what else keeps a REALTOR from Hiring a professional photographer that CAN get that cramped bathroom shot. What else has a REALTOR taking a listing with totally adverse seller whi only allows 2 hours of showing on Saturday.... and I'd bet the property is not prepped at that time.

Dec 13, 2011 03:42 AM #6
Rainmaker
422,749
Nevin Williams
Fairway Independent Mortgage Corporation - Cary, NC
Senior Mortgage Advisor

Jeff - I too have similar types of questions in the lending world.  You just inspired me to blog about it!  A little effort at the front of the transaction will net big results.

Dec 13, 2011 03:48 AM #7
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Kristin - these are actual things that happened and each one is a different listing and agent. So quite a few agents who are not doing their job very well.

Linda - an excellent way to position yourself effectively, by pointing out the bad things that sometimes happen

Ellie - I suspect these are prtty common issues everywhere. We have an MLS policy of 1 photo but it is not enforced very well. And 1 pic just does not do justice to most homes and their owners.

Jeff

Dec 13, 2011 08:08 AM #8
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Robert and Lisa Hammerstein -201-315-8618
Keller Williams Valley Realty - Hillsdale, NJ
Bergen County NJ Real Estate

Jeff - All good questions for sure.... We just had an experience this weekend where we were trying to show a home and there was no key in the keybox. No way of reaching the agent and the buyers had come from a distance. Frustrating to say the least. We just apologize as best we can to the buyers and hope they understand. Leaving toilet seats up is one of our pet peeves as well in pictures even though I have done it myself but not anymore...... hopefully...

Dec 13, 2011 09:30 AM #9
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George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Jeff you raise some excellent points.  What are they thinking? OH wait, they are not!

Dec 13, 2011 12:40 PM #10
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Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Was it a solid gold toilet hand painted by that extremely famous  artist?

Are they trying to make the rest of us look good?

 

Why would a LA wait 13 days to respond to an offer? Just happened to me and it was not a distress sale..go figure.

As always...enjoyed this post.

Margaret

Dec 13, 2011 02:28 PM #11
Rainmaker
1,164,379
Jane Peters
Home Jane Realty - Los Angeles, CA
Los Angeles real estate concierge services

That's an easy answer, Jeff.  Because they couldn't care less about their client.  Obviously.  But what gets me is they obviously couldn't care less about their commission because they are not going to get one.

Dec 13, 2011 02:51 PM #12
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Melissa Zavala
Broadpoint Properties - Escondido, CA
Broker, Escondido Real Estate, San Diego County

Let me just throw this into the mix: You commented on a post of mine that listing agents are not good communicators. I ask, in addition to taking photos of toilet seats, why wouldn't they communicate with buyer's agents? This is out of my realm--totally.

Dec 13, 2011 02:53 PM #13
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Brad - well you certainly do have to wonder.

Nevin - no doubt you see many similar issues. What might reasonably be expected of RE professionals is not always the reality.

Bob and LIsa - I have found myself apologizing for simlilar situations many times. You hate to try and make excuses, don't you? And no doubt the excuse does not fool anyone.

George - well not much thought that's for sure.

Margaret - no the usual ugly white throne. And 13 days/ Hellloooo? Anyone home?

Jane - sadly some of these properties WILL sell despite the incompetence.

Melissa - it's a common issues, not just with short sales and foreclosures. I think these examples are symptoms of a larger problem that the agent has. And what about accountability?

Jeff

Dec 13, 2011 03:01 PM #14
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Sharon Paxson
Compass - Newport Beach, CA
Newport Beach Real Estate

Hi Jeff - I suggested this post - it is excellent. I see many of these items - including toilet seat (a personal pet peeve), crappy MLS photos, or NO PHOTOS!! It is a violation of the MLS not to include photos and these listing agents are doing their client a disservice. I hope your post gets featured, as it send a great message!

Dec 14, 2011 04:24 AM #15
Rainmaker
1,043,708
Bob & Leilani Souza
Souza Realty 916.408.5500 - Roseville, CA
Greater Sacramento Area Homes, Land & Investments

Jeff, this sounds like a "listing collector" to me! It would be someone who just liked collecting listings and holding on to them for as long as possible. :)

Leilani

Dec 14, 2011 07:22 AM #16
Rainmaker
579,683
Lee & Carol Barbour, REALTORS
Murphy and Hayesville, NC; Hiawassee, Blairsville, Blue Ridge GA and Copperhill TN - Murphy, NC
Mountain Living Team in Murphy NC and North GA

We wonder the same thing here in our area too, Jeff. There is just no good explanation or reasoning other than poor service and lack of professionalism to their Clients, and that's a shame for all of us.

Dec 14, 2011 08:36 AM #17
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William Johnson
Retired - La Jolla, CA
Retired Real Estate Professional
Hi Jeff, Excellent post and very good question. I often wonder if this type of approach might also be a good listing discussion. Well done.
Dec 14, 2011 02:00 PM #18
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Sharon - thanks! Sadly there is so much of this kind of behavior. It seems many agents simply do not hold themselves accountable. But perhaps they are held accountable by their clients, either.

Leilana - well clearly there are some people who are not worried about their listings, or selling them.

Lee and Carol - and unfortunately it brings down the industry as a whole since the negative stuff is what people tend to remember and talk about

William - indeed. It's a great to position how WE work vs. the things we see in the market that work against a seller.

Jeff

Dec 14, 2011 02:35 PM #19
Rainmaker
458,531
Sandra Mathewson
RE/MAX 4000 - Grand Junction, CO
CRS,ABR,SRES,GRI,CDPE RE/MAX

Sad but true....I see this a lot from agents that have been in the business for awhile.  I guess they think that they don't have to in much effort that the home will eventually sell.

I could never do that, it comes down to do it right or leave the business.

Dec 26, 2011 01:54 AM #20
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