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The Best Agent Ever: Testimony of a Short Sale Seller

By
Real Estate Agent with eXp Realty

I received the following email from a seller last month after having successfully completed the short sale of her house.  Boy do I wish all short sale sellers had the same tenacity and determination as Shannon.  My heartfelt thanks to Shannon for her testimony and confidence in me and the very trying process.

Thank you Shannon for your testimony and your diligence.

 

The Best Agent Ever

After moving from Birmingham to Atlanta in August of 2007, I have gone through 2 agents and a property management company to sell/rent my home.  After having no luck, I stumbled upon Birmingham WIiRE Realty and Ms. Charita Cadenhead. After speaking with her and telling her my horror story of renting, I signed a contract with her to sell my home.  

.... The foreclosure date was postponed several times and I have to say Charita worked diligently trying to find investors or buyers all the way to the end.  Finally, the property was foreclosed on in June 2010.  We found out in December 2010, that the foreclosure was rescinded and that we were free to sell the house.  

Again, Charita was on it and didn’t waste any time....... In March 2011, she found a buyer and we were ready to close in a week when we hit a snag. The previous year foreclosure caused the title to be incorrect.  .....This was a serious blow to the closing for this short sale that she worked so hard to obtain approval for.

I desperately needed to finally be done with the property.  Ms. Cadenhead was on the phone immediately with the mortgage company, Title Company, foreclosure attorneys and any one that would listen.  Every day Charita was calling, emailing, faxing and leaving voicemails to every person that the mortgage company kept sending us to.  Charita didn’t let the fact that the mortgage company was basically ignoring me and her keep her from getting the situation resolved.  

......Charita encouraged me to file a complaint with the OCC (Office of the Comptroller of Currency) .  Within a week and a half of filing the complaint, we finally got some feedback from the mortgage company’s Presidential Office (this is the big time) regarding the loan/property. Not only had they been ignoring us for 9 months, but it only took them a week to fix the title.  A week!! After all that and almost losing another buyer, Charita fought for this short sale all the way through to the end and I praise you for your hard work and diligence in getting this done. I don’t believe no other agent would have gone as far for as long as you did.  Thank you soo much.

 

Forever in your graces;

Shannon

Note to AR Members:  Don't cha just love a satisfied client?

Comments (14)

Christine Smith
Buyers Brokers Only LLC - www.BuyersBrokersOnly.com - Canton, MA
Exclusive Buyer Agent & Attorney, Canton, MA

Congratulations on doing such a great job for your client, Charita!  It should not have to be that hard but sometimes it just is & you stayed on it.  

Jan 04, 2012 04:06 AM
Brenda Mullen
RE/MAX Associates - San Antonio, TX
Your San Antonio TX Real Estate Agent!!

Well, I know your client is very grateful to have found you Charita!  It is so important to have an agent that is willing to go the extra mile for their clients and that agent from Birmingham AL BHAMWiiRe Realty is you, Charita Cadenhead!!

Jan 04, 2012 04:18 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

I love this!  And her saluation speaks volumes!!  And the suggestion to file a complaint with the OCC was brilliant advice!!  Happy New Year my dear!  Great way to start it off.

Jan 04, 2012 07:45 AM
Karen Winters, Berkshire Hathaway HomeServices KoenigRubloff
Berkshire Hathaway HomeServices Koenig Rubloff Realty Group - Chicago, IL - Chicago, IL
Chicago, IL

Charita, Congratulations for a job (very) well done...and then some.  Hapy New Year!

Jan 04, 2012 09:12 AM
Charita Cadenhead
eXp Realty - Birmingham, AL
Serving Jefferson and Shelby Counties (Alabama)

Ladies, needless to say, I was pretty darned flattered and appreciative of Ms. Myricks kind words.

Jan 04, 2012 01:38 PM
Marge Piwowarski
Phoenix AZ Horse Property - Phoenix, AZ
Phoenix AZ Horse Property, LLC

Charita, That is awesome!  How great that you hung in there and got it done, despite the disinterest of others.  You rock and your client knows it!

Jan 04, 2012 01:47 PM
Charita Cadenhead
eXp Realty - Birmingham, AL
Serving Jefferson and Shelby Counties (Alabama)

Marge sometimes I think short sale agents must be out of their minds (me included).  But the rewards are great including seeing something through to the end.

Jan 04, 2012 01:56 PM
Anonymous
Anonymous

Great testimonial on your professionalism and attention to the details Charita! Having a Realtor with your reputation, experience and tenacity made this happen.

Jan 04, 2012 02:06 PM
#8
Lee & Carol Barbour, REALTORS
Murphy and Hayesville, NC; Hiawassee, Blairsville, Blue Ridge GA - Murphy, NC
Mountain Living Team in Murphy NC and North GA

Great testimonial on your professionalism and attention to the details Charita! Having a Realtor with your reputation, experience and tenacity made this happen.

Jan 04, 2012 02:09 PM
Charita Cadenhead
eXp Realty - Birmingham, AL
Serving Jefferson and Shelby Counties (Alabama)

I'm very grateful Lee and Carol.

Jan 05, 2012 12:26 AM
Gay E. Rosen
Julia B. Fee Sotheby's International Realty - Larchmont, NY
As Real as Real Estate Gets!

Charita: Well deserved! It is gratifying to know that after you had spent countless hours working diligently on behalf of the seller, you received some recognition.  Best, G

Jan 06, 2012 12:43 AM
Charita Cadenhead
eXp Realty - Birmingham, AL
Serving Jefferson and Shelby Counties (Alabama)

Thanks Gay.  Hope you have a wonderful year.

Jan 06, 2012 01:12 AM
Marco Giancola
Beachfront Realty - Miami Beach, FL
Realtor (305)608-1922, Miami Beach Florida

Congrats Charita, wonderful testimonial-I know you are a hard workin girl! Best of everything to you in the new year!

Jan 10, 2012 10:30 AM
Charita Cadenhead
eXp Realty - Birmingham, AL
Serving Jefferson and Shelby Counties (Alabama)

Thanks Marco.  I try. That's all I can do is try to do my best.

Jan 11, 2012 12:20 AM