Method of follow up on internet inquires. How do you prefer; email or calling?
Tammy,
I agree it is certainly best that if they leave a phone number then call. I have recently been coaching my agents and working with them on response time to Internet leads. So much so that if I get in a lead I will text them to see if they are near their computer before assigning the lead to them. Response time is key. So if they certainly leave a phone number THEY ARE EXPECTING A CALL! So call ASAP the more time that goes by the more people they are going to reach out to until someone contacts them.
Does that canned sounding email response leave you cold when you get one. You know the one. "Thanks for you inquiry, we'll get back to you" Or "Someone will contact you shortly". ugh I hate those.
It took me a while to make the transition to calling people who email me and leave a phone number. I guess at first I thought that since they were using email to contact me perhaps that's what they prefered. I think my thinking was broken. Sometimes those inquiries come late in the evening and early in the morning. So maybe those folks just have the good sense to NOT follow my "call to action" that says "call me" if it's 11:30 p.m. or 5:45 a.m. (Thank you)
But in tracking those people who become clients after an initial email inquiry I've found that those that I pick up the phone and call are twice as likely to become a client. Of course sometimes people don't leave a phone number and that certainly can hinder you calling them.
So I'm curious how do you respond to email (Internet) inquiries? (AND I MEAN THE ONES THAT ACTUALLY GIVE YOU A PHONE NUMBER) Email? Phone?
And if you are NOT an agent or in the business I'm certainly interesting in your opinion too, consumers please feel free to leave a comment...
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Tammy Lankford, Broker/Owner
Broker License # 169695 Lane Realty License # H-11420
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