TWO WEEKS AFTER CLOSING & CLIENT WANTS 1/2 OF MY COMMISSION???
I picked up the phone the other day right before Christmas thinking my client was calling to wish me a Merry one. Boy was I wrong! Just when you think that you have heard it all, another bomb is dropped.
Buyer's that I have been working with for over a year finally closed about two weeks ago on a beautiful home. The deal was extremely difficult and trying for all. Through a lot of hard work and patience, the home finally closed. Everyone seemed very happy.
When I saw their number pop up on my phone I eagerly picked it up to find out how things were going for them in their new home. The small talk was nice but the tone of the conversation turned south in a hurry. The next question out of the mouth of the client floored me!
"Hey, we were just wondering when you were going to send us the check for half of the commission you earned?" The grunt "huh?" was all that I could muster as I truly had no idea what they were inferring. Did I hear that correctly?
I probed with a few more questions to find out what they were really asking and again they said (and I quote), "don't you remember telling us that you would split your commission with us?" "Um no", I replied, "we never had that conversation." And, more importantly, had we had this conversation the commission would have been credited to you at closing."
For whatever reason, these clients were trying to convince me that I had told them this! Simply amazing! Hey, I am no spring chicken but I KNOW that my memory is not that bad. I would never agree to do something like this. And, after closing? Certainly these folks don't understand the process.
Rather than argue over the phone with these people, I politely said that I would send them all of the paperwork and forms that they signed. This would clearly indicate how the commission was paid and by whom. There of course was absolutely no paperwork that would indicate me splitting my commission with them. Where on earth did they come up with this?
I don't know about you all out there but this is the first time that this has ever happened to me. We present all of the forms, disclosures, representation agreements, etc. and do our best to clearly explain what they mean. Sadly as in this case, sometimes people really don't understand the process.
I have sent them copies of all of the paperwork and have not yet heard back from them. Hopefully after going back over the paperwork and reading my in-depth explanation of how commission is paid, they now have a better understanding of what they were asking of me.
Also, I clearly pointed out the time, effort, expertise, negotiating and so much more, that my pay check was clearly EARNED. I can't imagine asking someone to split their paycheck with me when they have provided me with a service. Wow, just when you think you have heard it all!
Have any of you experienced this one?