Exceptional Service...Without Exception!

Real Estate Broker/Owner with HomeRome Realty 410-530-2400 311291

Margaret with Mollie

In Boston there is a fantastic lady - Realtor® and friend -  named Mollie Wasserman. She's written a new book with a title that Mary McKnight would love:  Ripping the Roof Off Real Estate:  It's Not What You Save, It's What You Keep. Mollie also worked with her partner, Paula Bean, to create a new ACRE course (Accredited Consultant in Real Estate) for training real estate agents in working and getting paid for their consulting and expertise.


Not long ago Joeann Fossland, Master Certified Coach and a dynamo herself, interviewed Mollie for the Agent Real Estate Roundup Podcast on December 9. In her introduction, Joeann talks about the different choices an agent has in selecting the market segment they want to specialize in. You can imagine my delight to hear her use me as an example of giving what she calls "Nordstrom service" - personal service that has clients lined up waiting to work with me. I never gave it that name, but that's the idea - people know that working with me means they get exceptional personal service, always. 

Whenever Joeann is involved I always learn something, and this Podcast is no exception. Take a few minutes and listen to this terrific interview.

What did you learn today?


Baltimore, MD

Comments (6)

Sam Chapman
Lakeway, TX
Service is the name of the game.  I just did a deal with a guy who wanted to move back to Austin.  I helped get him into a very inexpeisnve mobile home.  This isn't the kind of home most people want, it can take a lot more effort than a site-built home and it doesn't pay much in terms of money.  The payoff is seeing this guy so glad to be here.  He will be a great referral source.
Dec 14, 2006 07:47 AM
Jay Thompson
Zillow - Seattle, WA
Mollie is a real estate internet... goddess? She's huge. She's da bomb. She's internet famous.
Dec 14, 2006 08:37 AM
Joeann Fossland
Advantage Solutions Group - Tucson, AZ
Master Certified Coach to Motivated Agents
You are a shining example of someone who takes care of her clients and they LOVE you for it!!!!
Dec 14, 2006 02:48 PM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Sam, You really understand exceptional service. Here's to much success with your referrals!

Jay and Fancy, I agree!

Joeann, I learn from the best like you!!

I just became an ACRE!!

Jan 07, 2008 03:01 PM
Carra Riley & Declan Kenyon
Brokers Guild Cherry Creek Ltd - Westminster, CO
Helping people Transition at all ages!

Margaret you and Mollie and Joeann are all setting the bar for professionalism in real estate!

Dec 29, 2010 08:53 AM
Margaret Rome Baltimore 410-530-2400
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

Loved speaking with you today. You are a perfect fit my group! You are my kind of people!

Do you realize this post is 3 years old and still relevant today!


Dec 29, 2010 09:39 AM