Running Slow Since December 27th

By
Services for Real Estate Pros with Suplari, Inc.

 Everyone,

I wanted to keep the community updated on the upgrade of ActiveRain to the software platform Rails 2.3.14.  We have discussed previously, ActiveRain has been working on the software upgrade from Rails 2.2.2 to 2.3.14 using an outside consulting company called Pivotal. 

ActiveRain is basically three "applications" which are 1) ActiveRain, 2) Outside Blogs, and 3) Localism.  On December 21st, we upgraded ActiveRain to Rails 2.3.14.  That went relatively smoothly.  We caught a couple of bugs here and there, but nothing major.  One December 27th, we upgraded Outside Blogs and Localism to Rails 2.3.14.   The upgrade of Localism and Outside Blogs has increased the load on our servers dramatically both from a processor and memory perspective.  This has caused the site to become much slower since December 27th (as some of you have noticed).

We are currently testing a number of hardware and software changes to improve the situation (increasing the memory on each server, changing the load balancer, loading different software on the servers). 

As soon as we know more, we will inform the community.   If we find the right combination of hardware and software, you will likely know as soon as we do!

We apologize for any inconvenience this is causing today or over the past week. 

Niki

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Nikesh Parekh

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Rainer
30,139
Justin Ashley
Radon Checker - Columbus, OH
Radon Checker

So it is not my connection? Nice, no need to call my provider and compline huh. LOL Thanks for the update

Jan 04, 2012 05:12 AM #68
Anonymous
Anonymous

thanks for the update Niki

i have noticed that the past few weeks, everytime i signed in, it took a few second before you would be able to key in.

 

best wishes

jimmy phan

Jan 04, 2012 05:37 AM #69
Rainer
377,445
Kate Akerly
Kaminsky Group - Manhattan Beach, CA
Manhattan Beach Residential Sales

I've noticed just a tad delaye once in a while, but not much.  

Jan 04, 2012 06:29 AM #70
Anonymous
Marte Cliff

So is this why sometimes I click a link to come here and I'm already logged in (just like I used to be) and other times - like right now - I'm not. When I click to login I get a message saying this is an Untrusted site.

Jan 04, 2012 06:35 AM #71
Ambassador
1,023,277
Margaret Woda
Long & Foster Real Estate, Inc. - Crofton, MD
Maryland Real Estate & Military Relocation

When a technology company grows exponentially, as Activerain has, it is perfectly normal for various elements of it to become stressed.  I know you and your team are far more frustrated than users, but I appreciate your updating us instead of leaving us wondering if the delays are our own computers.  Thank yuou!

Jan 04, 2012 06:56 AM #72
Rainmaker
1,431,210
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I noticed some slow downs.  But you are not on defense and just fixing a problem, you are improving the system so thanks.

Jan 04, 2012 07:47 AM #73
Anonymous
Anonymous

Thanks for the update.  Glad to know you are actively working to resolve the issue.

Happy New Year.

Jan 04, 2012 10:47 AM #74
Rainmaker
1,675,919
Winston Heverly
Winston Realty, Inc. - Atlantis, FL
GRI, ABR, SFR, CDPE, CIAS, PA

So does this mean your going to award us regulars some bonus points (225) for suffering the last 7 days?

Jan 04, 2012 12:24 PM #75
Rainmaker
1,004,473
Karen Anne Stone
New Home Hunters of Fort Worth and Tarrant County - Fort Worth, TX
Fort Worth Real Estate

Ok Niki:  Up until now I was patient.  Giving you the benefit of the doubt.  Not any more.  I am not happy !

As we have been talking about... the system is slow.  Much too slow.  The volume we generate is just too much for your servers to handle.  And... regardless of how much you are doing... it still is not fixed.

SO... please tell me WHY... this afternoon I see a post about a new CONTEST.  It's about... of all things... "trust."  We are invited to write new posts.  Tell Active Rain all about what trust means to us.

With the system choking on the present volume, why in the world do you start a contest... however cute or valid the concept is... and ask for INCREASED volume ?  It makes no sense.

Sure... I know, in the grand scheme of things, the volume of posts the "Trust Contest" will attract is small.  But that is not the point.  Just the thought of doing something to increase the volume when your/our system cannot handle the present volume... just makes no sense. 

I don't know if anyone else feels this way, but I do.  Think about it.  It makes no sense !

How about a moratorium on ALL CONTESTS for the month of January.  Maybe you can have things straightened out by then ?

Jan 04, 2012 12:59 PM #76
Anonymous
Anonymous

Dear Nikesh,

Glad you are worrying about those details, so we do not have to.

Jan 04, 2012 03:32 PM #77
Rainmaker
187,007
Nikesh Parekh
Suplari, Inc. - Seattle, WA
Technology Entrepreneur, Executive, & Investor

Karen,

Are you still seeing ActiveRain being slow?  We made some changes this afternoon which have sped up the site dramatically.  Please let me know.  It should be comparable to the page loading speed that we have been seeing on ActiveRain in the past.

In terms of the contests, contests add a very small amount of traffic to the site.  Today we have been doing research and we have seen a dramatic increase in Chinese and Russia search engine bots spidering ActiveRain recently which has contributed to the slowdown by placing a significant additional load on the site.

Niki

 

Jan 04, 2012 06:03 PM #78
Rainmaker
529,000
Gary Coles (International Referrals)
Venture Realty International - Las Vegas, NV
Latin America Real Estate

Niki, AR was still running slow for me last night and just now it signed me out after i had read several posts and before I could comment.  When I started to log in I got a message from my browser that said "This Connection is Untrusted".  I ignored it so I could log in and send this message.  It does show me as logged into beta.activerain.com. I know AR is growing but I see much larger sites (Facebook for example) that have more posts and pictures by far but don't have the growing pains.  What are they doing to prevent the problems that we keep seeing on ActiveRain?

Jan 04, 2012 11:12 PM #79
Rainmaker
508,351
Sylvie Stuart
Realty One Group Mountain Desert 928-600-2765 - Flagstaff, AZ
Home Buying, Home Selling and Investment - Flagsta

Thanks for all your diligence to bring us the best experience possible. There are always bugs, but you work hard to resolve them. Thank you!

Jan 05, 2012 12:06 AM #80
Rainmaker
187,007
Nikesh Parekh
Suplari, Inc. - Seattle, WA
Technology Entrepreneur, Executive, & Investor

Hi Gary,

You should not be using beta.activerain.com.  Log into www.activerain.com and you should not have any problems.

I have posted a number of blogs on this.  A couple of the keys things we are doing are upgrading the software to make it easier to develop on and then focusing on pageloading speed.  The way some of the pages on AR are architected are not optimized for pageloading speed which is becoming more important from an SEO perspective.  So the next step is to go page by page to optimize the key parts of the site.  You can see that FaceBook has done similar things by only loading the bare minimum number of recent comments and only loading a small number of posts at a time.  Additionally, FaceBook makes everyone post in the same fonts and backgrounds and colors which also simplifies the site.

Niki

Jan 05, 2012 04:56 AM #81
Rainmaker
1,004,473
Karen Anne Stone
New Home Hunters of Fort Worth and Tarrant County - Fort Worth, TX
Fort Worth Real Estate

Niki:  Speaking about posting in various fonts and backgrounds and colors... there are quite a few who do that here on Active Rain.  In my opinion, it looks very grade-schoolish.  Hey kids, put your crayons away. 

Also... I wonder how much of an effect at gumming up the works there is by those who it seems post some gigantic picture... usually flowers, but at times other things... with amost every comment.

I am sorry, but I usually delete them.  Sure they are pretty, but again... same as the huge cutesy over-sized fonts.  What purpose do they serve?  I am guessing those really huge pictures take up quite a bit of space.

Get cutesy in the posts.  What goes in the comment box... is comments, unless the post requests it.

Jan 05, 2012 07:36 AM #82
Rainmaker
1,004,473
Karen Anne Stone
New Home Hunters of Fort Worth and Tarrant County - Fort Worth, TX
Fort Worth Real Estate

By the way, I just checked on the two links, the beta and the regular, and the font size on the beta is much smaller than the non-beta.  I am sure this may save space, but hey... it's getting hard to read, my friend.  Don't over do it.  Puhleeze.

Jan 05, 2012 07:44 AM #83
Rainmaker
843,657
Bob Miller
Keller Williams Cornerstone Realty - Ocala, FL
The Ocala Dream Team

Hi Nikki, I thought I saw a blog on posting comments this morning but other than that everything is smooth sailing!

Jan 05, 2012 10:37 AM #84
Rainmaker
529,000
Gary Coles (International Referrals)
Venture Realty International - Las Vegas, NV
Latin America Real Estate

Niki, Thanks for the response.  I was in activerain.com before it logged me off and when it came back up it was in beta.  My slow comments had been in activerain.com.  I am noticing it is faster this evening. It is interesting to know more about the differences with posting in Facebook.  I appreciate being able to use color and larger fonts.  The larger fonts are extremely important for older readers and the graphic courses that I have taken emphasized the judicious use of color. I think it has an important place in business although some people do get carried away.

Jan 05, 2012 03:43 PM #85
Rainmaker
1,478,261
Maureen McCabe
HER Realtors - Columbus, OH
Columbus Ohio Real Estate

Is AR still slow?  It is for me.  I am at the office now on an office computer (which are slow.)  I thought it was slow at home this morning when I tried to update a post with an edit. 

Is the fact that the Outside Blogs do NOT sync with the AR version of a post just me?  I got an email in December that what I experienced was corrected but it was not.  I did a Contact ActiveRain about it again today.  If you go in and edit the post AFTER it is published does your Outside Blog get edited? I have never bothered to see if the Localism version of content is the same.   

 

Jan 13, 2012 02:45 AM #86
Rainmaker
1,004,473
Karen Anne Stone
New Home Hunters of Fort Worth and Tarrant County - Fort Worth, TX
Fort Worth Real Estate

Maureen:  AR was slow for me last night.  And... it was incredibly frustrating to try and edit my comments after I made them and submitted them.

After a comment, I always re-read it after it is accepted, and often want to either correct something, or add some wording.  Last night, the changes would not appear, the comment edit was sluggish, and both submitting them, and re-submitting them after I was finally able to edit them... was like a bad joke.  Very frustrating.

Jan 13, 2012 02:51 AM #87
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Nikesh Parekh

Technology Entrepreneur, Executive, & Investor
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