Do you Trust your Home Inspector? (Pottstown)

By
Home Inspector with Reading, Pottstown, Norristown, Philadelphia

Do you Trust your Home Inspector? (Pottstown)

 

Trust is probably one of the most important things to me, personally and in my business as a home inspector in Pottstown, PA.  I naturally trust people and want them to trust me back. 

When I started my home inspection business in Pottstown over 10 years ago, I knew I would have to prove myself over and over again to establish a good base of agents and clients who would trust me as the best professional inspector for their needs.  Looking back, how did I build a successful business as a home inspector

It all came down to trust and that takes many forms:

 

upennBackground

Highlighting things like my Master's degree from the University of Pennsylvania and my background in real estate rehabbing still gives me credibility today.  People want to trust me based on this background.  If a prospective client compares me to another home inspector whose background is "unrelated" such as a store manager,  accountant, salesman, etc, I have the advantage.

 

Consistencythorough

By consistently giving a thorough home inspection, I'm giving people what they expect.  Building confidence and trust also involves consistency of ones character.  I encourage the client to be at the home inspection because I want them to see the things I find, I want to answer their questions, and I want them to feel like I gave them as much time as they needed.  By following the ASHI Standards of Practice and being consistent in where I start inspecting on a home and where I finish, I'm also giving the agent peace-of-mind that the home inspection is consistently thorough.

 

happy clientsBeing Available

Another way I build trust with clients is to make myself available after the inspection for questions.  I don't show up for a quick home inspection, throw a report together, and disappear.  If the client has questions about something in the report or needs advice on an item they are concerned about, I will make myself available to them and get back to them the same day.  They don't have to chase me.  I want to help them to be informed so they can make the best choices regarding one of the largest investments they might ever make.

 

Inspecting, Not "selling"

When I go to home inspector conferences or even a local meeting at Keystone ASHI, I will have other companies marketing to me about things I should offer during my home inspection like home warranties, energy audits, etc.  Most recently, I was contacted by an alarm company that was offering compensation for every client I could refer.  I am there to provide a professional home inspection and I don't feel it's my place to "sell" these additional services or products.  I'm put in a position of trust and the alarm company knows this.  They also know I have a targeted audience, but I refuse to exploit my professional position of trust for such a sale.  My clients can trust the information I give them is truly in their best interest.

 

So....... Do you trust YOUR home inspector with that next big investment?  If not, it's time to re-evaluate!

 

 This post is a submission to the ActiveRain / Adobe EchoSign Trust Contest. I could possibly win a prize. You can find out about the contest by clicking here.


pottstown home inspectorDavid Artigliere with ARTI Home Inspections LLC is a home inspector around Pottstown, Reading, Norristown & surrounding areas of Greater Philadelphia. 

He's available for home inspections 7 days a week.  David can be reached by calling (610) 220-1907 or visiting www.artihomeinspections.com

 

Posted by

david the home inspectorDavid Artigliere, owner of ARTI Home Inspections LLC, is a home inspector in Pottstown, Reading, Norristown, Royersford and surrounding areas. 

He is available 7 days a week and can be reached at 610-220-1907.

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Show All Comments
Rainer
172,705
Luis Iniguez
Option One Real Estate - Fontana, CA
Search Inland Empire Homes For Sale - Short Sale Agent

Great post David.  You definitely need to have trust with your home inspector.  Your business relies on it.

Jan 05, 2012 01:53 PM #15
Rainer
118,904
Rob Kittle
Kittle Real Estate - Fort Collins, CO
"We Specialize, You Benefit!" -Kittle Real Estate

One Chracter i look for people i work with is the Character of saying the truth weather it will  positive or negative note. Inspectors the most important persons we need when buying a home and i really appreciate with the inspectors i worked with they know every detail and never miss out important things in home inspection.

Jan 05, 2012 02:20 PM #16
Rainmaker
4,553,446
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

David, I know I ONLY refer out home inspectors that can be trusted, and do their job.     I am not looking for an inspector to "sugar coat it", but to tell the truth and to let the buyer know what they are getting into!  Great post and congrats on the Feature!

Jan 05, 2012 03:16 PM #17
Rainmaker
580,077
Chris Smith
Re/Max Chay Realty Inc., Brokerage - New Tecumseth, ON
South Simcoe, Caledon, King, Orangeville Real Esta

David, do most of your clients find you themselves? ... or through the recommendation of a realtor? 

I know I have a short list of Home Inspectors I recommend, and every client of mine has been impressed by the knowledge and thoroughness of the service they received.

Jan 05, 2012 03:21 PM #18
Rainer
233,489
Mike Yeo
3:16 team REALTY - Frisco, TX

The last part sold me. Inspection and not selling is the major selling point about you to your clients.

Jan 05, 2012 03:35 PM #19
Rainer
78,511
Greg Gillespie
GumTree Realty / Genesis Realty Services,Inc - Tupelo, MS
CRS / Broker Owner

One of my past home inspectors(that I no longer use)  tries to prove his value to clients, by making a big deal about one insignificant issue just because there is nothing else to report about the house.  If there is nothing to write up on the report, thats a good thing......

Jan 05, 2012 10:44 PM #20
Rainmaker
694,927
Clint Mckie
Desert Sun Home, commercial Inspections - Carlsbad, NM
Desert Sun Home, Comm. Inspection 1-575-706-5586

Hi David.

Good for you not wanting to "sell the extra's"

Keep it to the point, and good things will follow you.

Best, Clint mckie

Jan 05, 2012 11:34 PM #21
Rainer
158,294
Anthony Daniels
Coldwell Banker - San Francisco, CA
SF Bay Area REO Specialist

My home inspector is one of the best in the business.

I've yet to meet anybody around here as thorough, personable and competitively priced as him.

Jan 06, 2012 12:19 AM #22
Rainmaker
1,624,889
Mike Cooper, Broker VA,WV, MD
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

All excellent points, David.  The primary home inspector I use is amazing.  He wears me out because he spends so much time n the property, but his thorough overview of the house leaves my clients with a great idea of what they are buying. 

Jan 06, 2012 12:22 AM #23
Rainmaker
1,429,777
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

David, I like your point about being available after the inspection to answer questions. Good luck with the contest.

Jan 06, 2012 12:25 AM #24
Ambassador
1,208,384
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

Good stuff David.  I trust my inspector for the exact same reasons you talk about here.  Well written post and congrats on the feature.  

Jan 06, 2012 12:58 AM #25
Ambassador
1,544,085
William Johnson
Retired - La Jolla, CA
Retired Real Estate Professional

Hi David, Congratulations on your well earned feature. Part of the trust that is established is based on knowledge and experience and when coupled with care and reliability, it completes that circle of trust. Well done!

Jan 06, 2012 06:46 AM #26
Rainmaker
99,811
David Artigliere
Reading, Pottstown, Norristown, Philadelphia - Collegeville, PA
ARTI Home Inspections, ASHI Certified Home Inspect

Eric- trust is important in any business transaction, yes!

Chris- buyers definitely want to select an inspector that will review all aspects of the home they are looking to purchase, or something important could be missed!  I always recommend buyers select an inspector who is with a professional organization and follows a code of ethics.

Eric- sounds like you have a trusted team in place to help your buyers- great!

Brian- thanks for reading!

Margaret- If the client isn't referred to me, they are most likely finding me on the internet and that resume helps give them confidence in selecting me.

Jan 07, 2012 12:58 PM #27
Rainmaker
99,811
David Artigliere
Reading, Pottstown, Norristown, Philadelphia - Collegeville, PA
ARTI Home Inspections, ASHI Certified Home Inspect

Luis- that's for sure- my business depends on it!

Rob- the truth isn't always pleasant or easy to hear.

Thanks, Joan-  I find that if I present my findings clearly and with options for curing the defect, buyers respond reasonably to it anyway.  People are scared off when they don't fully understand something and a lot things sound worse than they really are.

Chris- great questions!  I find that it was about 40-30-30 last year.  40% were referrals from agents, 30% referrals from past clients to friend, family and co-workers and that last 30% was internet leads. 

Mike- sold on the not selling... I wouldn't have it any other way.

 

 

Jan 07, 2012 01:07 PM #28
Rainmaker
99,811
David Artigliere
Reading, Pottstown, Norristown, Philadelphia - Collegeville, PA
ARTI Home Inspections, ASHI Certified Home Inspect

Greg- sounds like a home inspector with self-esteem issues! haha.  Sounds like you moved on to more confident, trust-worthy professionals.

Thanks Clint, that's what I'm finding!

Anthony- that's great you have yourself a reasonable-priced inspector who does a thorough job for your clients.  A good inspector is a good reflection on you for recommending him.

Mike- my wife followed me around one day on my inspections.  She was worn out before I even finished my first inspection of the day!  For me, I thrive on playing detective!

Jan 07, 2012 01:11 PM #29
Rainmaker
1,084,763
Gloria Todor
Berkshire Hathaway Home Services - Newtown Square, PA
& Doug Durren (484) 431-3686 in SE PA

Hi David, Great post and congrats on the Feature.  Trust is so important when it comes to using a home inspector and those who use your services are definately in good hands.

All the best.

Gloria

Jan 08, 2012 09:34 AM #30
Anonymous
andrei

Of course! Because if not I don't see the reason why you still work together. Home inspection is very crucial for your safety and the safety of your family thus it is a must that you choose someone that you have complete trust of.

Jan 10, 2012 12:12 AM #31
Rainmaker
99,811
David Artigliere
Reading, Pottstown, Norristown, Philadelphia - Collegeville, PA
ARTI Home Inspections, ASHI Certified Home Inspect

Thanks Gloria!

Andrei- I think of trust as the lifeline.  If I don't have it with my clients, the business will only sink. Thanks for your comments!

Jan 10, 2012 08:11 AM #32
Rainmaker
13,216
Beth Bourg
Adobe EchoSign - San Francisco, CA
Adobe EchoSign

Hi David,

 

Beth Bourg from Adobe EchoSign here... thank you for entering our contest. There's so many great posts -- stay tuned for more info about choosing the contest winner. If you have any specific questions about Adobe EchoSign, please feel free to get in touch.

 

Regards,

 

Beth

Jan 24, 2012 09:56 AM #33
Rainmaker
99,811
David Artigliere
Reading, Pottstown, Norristown, Philadelphia - Collegeville, PA
ARTI Home Inspections, ASHI Certified Home Inspect

Thanks Beth.  I really enjoyed participating!

Jan 24, 2012 03:29 PM #34
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David Artigliere

ARTI Home Inspections, ASHI Certified Home Inspect
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