It looks like my 6 year relationship with Marketleader will officially end in 2012. I haven't purchased a lead from the company since 2009, but have retained their databases aka: CRM ever since. Don't confuse this database with Vision, the database connected to GrowthLeader.
You may not have known, but MarketLeader used to be called HouseValues. HouseValues used to sell both buyer & seller leads, their buyer leads through their secondary site, JustListed.com. This CRM, the one that's being phased out, is really great because it cateres to both buyer and seller prospects, including past clients.
While the CRM sat stagnate without enhancements, HouseValues changed it's name to Marketleader, created Growthleader and has since continually attempted to evolve its product with the latest and greatest roll out, acquisition of other companies and maintain it's standing on the NYSE. It's shares once traded at over $20 a pop. Today it's around $2.60.
So ML wants to "sunset" the CRM this year. The customer service rep I spoke to said it's customers would be given "plenty of notice." So don't panic.
This means I have to pull thousands and thousands of prospects, customers, clients and past clients out of this database. There's an easy way to download all the contacts to a spread sheet but that doesn't include the notes, comments, and other items I've uploaded. I've spent countless hours working on this database, so have my team members.
For the last 4 years or so many ML customers including myself demanded to know why HV/ML wouldn't update, fix or improve the CRM. Now I think I know why. It was never intended to be a product to hang around. The only thing consistent with Marketleader is that they are constantly changing their products. They're buying companies, burning through their cash, closing products & offices and restructuring their company officers and even board of directors. You can learn about any of this on their investor relations page. They now own Activerain.
I need a good contact managent system that's reliable and consistently being attended to by its founders and operators. I need a database whose content, templates, appearance and overall functionality is current with today's technologically savvy consumer. Any ideas friends?