With so many different roles that agents are dealing with when working on a property through the Equator software, it can sometimes get confusing trying to decide who to contact when having problems or when you have questions. Here are some tips to keep in mind when deciding who to contact:
• The entire REO or Short Sale process is managed through the Equator software application; however, all decisions related to the property, such as Accepting Short Sale requests, Reviewing Offers, etc., are made by the Lender or Servicer.
• Any and all questions about the business aspects of the Short Sale or REO process should be directed to your Lender or Servicer. Equator makes no decisions nor has any information on the status of the property (including acceptance of an offer).
• If you have a question on what the Lender is looking for on a form or what type of photo they would like you to upload, contact the Lender.
• For any questions regarding account issues, password issues or other technology-related questions about our site, please contact Equator.
• If you are having any technical issues on the site such as a system error, or problems with uploading please contact Equator.
• For any questions pertaining to the Short Sale process, the REO process, procedures, status or progress, please contact the Lender or Servicer.
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