My Phone Rang Yesterday, So I Answered It

Cool story Susan!  What kind of agent goes through all of the effort to send out a calendar then doesn't return the call of a guy who has HOUSES to sell?  Weird.  I will remember that smile in my voice thing.  Great idea!

Susan~ Love phone calls like that one!! That is to bad that the other agent was doing that marketing but had no intent on the follow up....Good for you though!

Susan - It's pretty shocking that someone who takes the time to mail out calendars wouldn't pick up the phone, let alone not return a call the same day, let alone let a few days go by.  Good for you to not only pick-up the phone when it rang, but turn that lead into business.  Great story!

Your phone is your money maker.  Why wouldn't you return a call.  I am not saying answer it every time but you can return the call, especially if a seller that you are marketing to wants to list with you.  Good for you!

Way to go Susan - this speaks volumes of what you've created both in your attitude, expertise and online presence.  Rock and roll in 2012.............Woo Hoo!

Hi Susan - That's a wonderful gift from a lazy, inattentive agent, and I'm sure you'll make the most of it. It's amazing how simple, little things like answering the phone can make a huge difference.

Susan, a great lesson to us all -- answer that phone with a smile! (And if I can't answer immediately, I call back as soon as humanly possible and apologize for not answering immediately)

I get shivers thinking of how either arrogant or stupid that agent is.  Can you imagine.  And he goes to the expense and trouble of marketing the old-fashioned way and doesn't follow up.  Good for you, Susan.  I am happy for you and that client is dead lucky that they found you.  No one is going to do a better job for him.

Good job Susan. The fact that one phone call led to such a positive meeting with great results - you are one lucky gal AND a real professional. 

I read that a long time ago - that a smile conveys across phone lines, so always put yours on before you pick up the phone - either to dial out or to answer it.

As for that other agent. I wonder if they're stupid, lazy, or on a January vacation? I've talked with a few agents who said the holidays were too busy with out of town buyers, so they were planning a week off in January. Still, if that was the case they should have had someone covering for them.

Regardless... Congratulations!

He is lucky to have you! That agent will be kicking themselves. I answer most times but of course sometimes we cannot. But, returning the call is what should be done not ignoring it.

That's an inspiring story Susan. Well if it works for you, all of us should be making our efforts to smile especially when answering phone calls too. Thanks for the tip Susan! 

Okay, this is a little (a lot) eerie... I was (literally) getting ready to send you (and a few other SWS'ers) an email asking you if you wanted to do a show with me called... are you sitting down...>

"The phone rings, I answer it, and I have a new client!"

Then I logged into AR, saw this post and got the shivers!

I guess I really need to do that show!!! Ya in?

Wow, this is too crazy. I guess that other agent just want everybody to have a calendar.

Congratulations. Calendars are just calendars. Buyers and sellers look for information, knowledge, response, service and of course a smile. We know you rock. It is good thing your about to be seller found out too!