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All Referrals Are Welcome, Some Referrals Are Priceless

By
Real Estate Broker/Owner with MoonDancer Realty, Dillsboro,NC NC# 218097



Take Care of Your ClientsAll referrals are welcome, some referrals are priceless! For example, this one we received yesterday in our email. I think both Kevin and Michele contributed to the composition of the email...

"Hi Mona,

I am very excited. Why you ask...I get to email you and instead of asking for help with something, i get to refer someone to you.

“Name Confidential” is another firefighter with us and will be in Franklin tomorrow evening. He will be in town for 3 days and is basically looking for something like what Mike and I have.

He said 2-5 acres with some usable space. I talked with him for a bit and went over all the "give and takes" with regards to view, access, water views, water to drink, electric, septic.

Nice guy and he can talk...like way more than me or Michele. I sent a link to your website and he should be calling you. I told him you guys were the greatest and really spent the time helping us. Also told him, that more notice would have been good.

Happy new year, Kevin and Michele"

This is what I’d call a stellar referral! Kevin and Michele were the result of a similar referral from yet another firefighter in Wellington, Florida. Over the span of about four years, this will make the third set of firefighters and first responders we’ve worked with from the same Fire House in Wellington, Florida.

Working with people from outside the state on vacant land has its unique logistical challenges. The first deal went very smoothly, as did Kevin and Michele’s. After Kevin and Michele closed though, some “issues” surfaced. The lot had been advertised and sold with septic installed. Since the seller had been an investor, he had purchased the lot assuming the septic was installed. The first time Kevin emailed me with this concern, my stomach dropped…as anyone in real estate can imagine.

We were in the dead of winter with sub-freezing temps and frequent snow and the new owners were in Florida. I was able to pull some good septic people, county contacts and a ditch digging handyman from our list of preferred service providers and sent the names to Kevin. He did all the coordinating from Florida and long story short…the septic was there, just buried really deep. Phew.

Kevin’s frequent calls and emails never bothered me. Our contracts and deals are never done until the clients are satisfied. Usually that happens at the closing table, but not always. Once in a rare while, the hard work happens AFTER the sale.

It was a real bonus to thoroughly enjoy the buyers from Wellington, Florida on a personal level.  The level of professional satisfaction however, from having clients recognize your efforts with the reward of putting your name forward when someone else is looking for a REALTOR is just priceless.

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Comments (13)

Clint Mckie
Desert Sun Home, commercial Inspections - Carlsbad, NM
Desert Sun Home, Comm. Inspection 1-575-706-5586

Hello Mona,

Very nice to get a referral. I don't rely 100% on referrals but when they do come to me I really appreciate the referrals.

Have a great week ahead in Sylva.

Best, Clint McKie

Jan 16, 2012 11:32 PM
Barbara Hensley
RE/MAX Properties - Rockwall, TX
Homes for Sale in Rockwall County, Texas

Mona - Yes, referrals such as this are indeed "priceless" and to be given the old red carpet treatment!  Enjoy your day! 

Jan 16, 2012 11:34 PM
JOSH EVANS *JoshEvansHomes 516-655-5000
Village Properties of Mineola, LLC - Mineola, NY

Referrals are the way great job and grat blog good luck to,you this year

Jan 16, 2012 11:39 PM
Connie Goodrich
Keller Williams Realty - McKinney, TX
CRS ABR (McKinney Realtor)Texas

Love those referrals.  My assistant was visiting with me yesterday and thought I should give more attention to some other form of marketing rather than to my past clients (she is new).  I had to tell her where the best business is from, etc.  Love to earn those past client referrals, congrats!

Jan 16, 2012 11:53 PM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Good Morning Clint, relying on referrals 100% is our goal!  Well...maybe not 100%, but darned close.  Have a beautiful week.

Hi Barbara, the red carpet treatment is so easy with some people, especially this couple.

Josh, thanks and same to you.

Jan 16, 2012 11:53 PM
Jill Sackler
Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY
LI South Shore Real Estate - Broker Associate

Maybe you should make firefighters your micro niche? Seriously, great job making your clients happy so they can be your cheerleaders in the future.

Jan 16, 2012 11:55 PM
Cindy Edwards
RE/MAX Checkmate - Johnson City, TN
CRS, GRI, PMN - Northeast Tennessee 423-677-6677

Good morning Mona,

Referrals really are our bread and butter.  Good luck for you and best luck with the referral.

Jan 17, 2012 12:26 AM
Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Mona. This is a great story. I am not surprised but am pleased for you. When you know your stuff and continue to give people get it. Congratulations on a priceless referral.

Jan 17, 2012 12:38 AM
Belinda Spillman
Aspen Lane Real Estate Colorful Colorado - Aurora, CO
Colorado Living!

Hi Mona.  Nothing feels better than getting a referral.  All of your hard work did not go un-noticed.  Good job.  I am sure you will take great care of them.

Jan 17, 2012 02:45 AM
Emily Medvec
eXp Realty LLC - Santa Fe, NM
Broker | Realtor | Serving Santa Fe & Northern NM

Congratulations! Referrals are earned and you did a great job. In my experience. I find the best time for new referrals from clients (clients and not customers) is while they are still searching for a home and then forever after.

Jan 17, 2012 03:17 AM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

firefighters are near and dear to my heart.  People who choose a profession that put themselves between others and danger always get my best work and my gratitude.  AND what great folks to have in your community. :) 

Jan 17, 2012 11:43 AM
Karen Hawkins, MBA - Langley & Surrey, BC
Royal Pro Real Estate Network - Langley, BC

Mona, your success with referrals goes to show how well you treat your clients (although I'm sure they are 'friends' after working with you) - kudo's to you and Leslie, I'm sure you will be seeing many more referrals coming from the firefighting sector!

Jan 17, 2012 08:36 PM
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Jill that's a thought...I think they'd have to be one of my micro-niches!  It's still a small community, lol.

Thank you Cindy, referrals really make you feel good.

Good Morning Sheila, I'm looking forward to meeting this man.

Thanks Belinda, that's the thing isn't it?  Sometimes we make it go so smoothly we're afraid no one does notice.

Hi Emily, I really enjoy Kevin and Michele and am looking forward to a continued friendship with them.

Tammy, absolutely.  It is very special that these folks have considered our little area as their place for refueling themselves.

Hi Karen,  the "special" ;-) ones do become friends.

Jan 17, 2012 11:56 PM