UPDATE 2/9/12
My new computer arrived yesterday 2/8 and ASUS was able to transplant my old hard drive in my new ASUS Zenbook, so I don't have to recover all the data. The service manager even updated my drivers and helped me via phone to link up to my wireless router. Sorry I wasn't able to post yesterday, spent 7 hours in the ER with my husband. He's in the hospital now and missed chemo (darn!), but should be home tomorrow. Thank you again for all your help.
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UPDATE 2/6/12
No need to reblog any more!
ASUS is sending me a brand new computer and the Geek Squad at Best Buy told me that my external backup drive is fine, it just needs to be plugged into a Windows 7 computer to work. It won't work on my old Dell computer.
Thank you all so much for your help. I got two calls from ASUS and two e-mails today from them. YOU DID IT! If if wasn't for your reblogging and Tweeting, I don't think I would have heard back and certainly would not be getting a new computer from them.
ACTIVERAIN IS AMAZING!!!
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For those of you considering buying an ASUS Zenbook, I want to share my experience to save you the pain I've been through. I paid $1,550 for the ASUS Zenbook UX31E (their top of the line model) on 11/21/11 from New Egg.com. On 11/28/11 I received the computer and began using it. It worked fine for the first four weeks and then began having problems starting up. On 1/14/12 it didn't start at all and on 1/17/12 I sent it in to be serviced as instructed by ASUS (it was now just beyond NewEgg's 30 day guarantee). They received the computer on 1/20/12.
I have had no phone calls or e-mails from ASUS at all. I have to call their Customer Service hotline, which consists of people in Malaysia or some other foreign land peering at a computer screen reading back to me the exact same information I obtain from the ASUS Service website. It is now almost two weeks and there is no indication on when my computer will be returned. The ASUS Service site states, "Waiting [WB-1] Wait for Material/Spare Parts".
Well, I've had it! I'm starting a social media campaign to put pressure on ASUS to either fix my machine or send me a new one! My client files are on that computer and it is very difficult to work without my files. Please reblog this post and Tweet it with the hashtags #ASUS #GailRobinson. Let's see if social media can work to get this arrogant giant's attention.
Thanks,
Gail
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