When you feel sorry for a client

Real Estate Agent with eXp Realty LLC 200311024

I have a client that bought a brand new roof and chimney in 1999 and today they have to sell that home. The problem is the inspection came back and the roof was installed incorrectly and the chimney is pulling away from the house, cracking and pulling the roof away from the home as well.

Have those repairs checked by another person

Now, not only were these done by the same person, but they cost way more than they should have been and the person is no longer in business. (Of course) Now, for problem number two with these repairs. These were paid for by PDC (Portland Development Commission) in the form of a loan that my clients are still paying off.

Now, this work wasn’t done by a licensed contractor, oh no, it was supervised by a licensed contractor through the PDC and they used High School Students to do the work under a high school vocational program.

So, now my clients are stuck paying for these repairs a 2nd time just to get their home sold and no one is volunteering to help them despite being so quick with the help back in 1999 and expecting payment for those overpriced repairs.

So, if you are getting work done on your home, please make sure that the person doing the work guarantees their work and also get an inspection of that work when they are done or you could be paying for it for years and beyond like my clients are having to.

Comments (13)

Gerry Michaels
Glasswork Media Arts - Gettysburg, PA
GettysburgGerry Social Meida

This is truly sad, my heart goes out to these folks, if only I was a millionaire, then again I probably wouldn't be for long. 

Feb 02, 2012 05:34 AM
Malcolm Johnston
Century 21 Lanthorn Real Estate LTD., Trenton, Ontario - Trenton, ON
Trenton Real Estate

Ugh, Todd, this sounds like a terrible situation to be in. It's a shame when things like this happen, and one would hope that vocational programs would do proper work.

Feb 02, 2012 05:34 AM
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

Todd it's tough dealing with these horror stories and truly feeling the pain of our clients.  I am with you 100% get repairs made by a licensed and bonded company and ALWAYS get an inspection.  Yep cost up front but will save money in the coming years.  My heart really does feel for your people and hope only the best for them.

Feb 02, 2012 05:38 AM
Vince Chinell
VICO Home Inspection - Branson, MO

Todd,  Maybe not to the extent of your clients but I'll bet this type of repair goes on much of the time.  How often does a home owner get on their roof.  For many reasons they might not be able to so that an independent inspector is needed all the more.  I know the cow is out of the barn on this one but I would call the school, inform them of the problem and ask that this school to have all home repairs inspected by a third party.  I'm sure under this circumstance there are inspectors willing to work a special deal with the schools for this service. If the school is teaching life experience, this is part of real life in the field. All contractors, or most, go through this process.  Let's teach these kids that there are responsibilities to doing a good job and the repercussions if you do poor construction.

Feb 02, 2012 05:56 AM
Peggy Hughes/pha logistix, inc.
pha logistix inc - San Francisco, CA

What a bummer... but, just because it was a City sponsored program, does that mean they're not liable for the defects? 

Feb 02, 2012 07:02 AM
Cal Yoder
Keller Williams Elite - Lititz, PA
Homes For Sale in Lancaster PA - 717.413.0744

I hear you Todd, but did I read the year correctly, 1989? They did get 22-23 years out of that roof and they are still paying off the loan? Clearly it is a tough situation and my heart goes out, but I have so many questions beyond what you have posted. Best of luck.


Feb 02, 2012 10:23 AM
Todd Clark
eXp Realty LLC - Tigard, OR
Principle Broker Oregon

Cal, my bad, it was 1999, typo. But, the roof was actually installed incorrectly and because of that, there was other damage to the house.


Feb 02, 2012 10:32 AM
Wayne Johnson
Coldwell Banker D'Ann Harper REALTORS® - San Antonio, TX
San Antonio REALTOR, San Antonio Homes For Sale

That is quite a blow. They tried to take good care of the property but got screwed in the process. I guess that licensed supervision is not all it's cracked up to be.

Feb 02, 2012 02:42 PM
Ken's Home Team LLC. | 360.609.0226 | Portland, OR & Vancouver, WA Real Estate Team
Ken's Home Team LLC. - Vancouver, WA

man i am so sorry for your clients, i will share this with all my clients.. Thank you Todd for sharing this

Feb 02, 2012 03:07 PM
Tatyana Makarov
Coldwell Banker Residential Brokerage - South Windsor, CT
Your Greater Hartford Area Realtor

Ouch!!! I would feel sorry for that client too.


Feb 03, 2012 06:50 AM
Melissa Zavala
Broadpoint Properties - Escondido, CA
Broker, Escondido Real Estate, San Diego County

What a bummer. I have a client that just found himself in a similar situation, but not nearly as costly. SOmetimes it is so hard to be objective.

Feb 03, 2012 08:04 AM
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in Southern RI and beyond

Todd, my heart goes out to them...I always warn clients & give them the list of people -reputable- i use..

Feb 03, 2012 11:56 AM
Curtis Van Carter
Better Homes & Gardens Wine Country Group - Yountville, CA
Your Napa Valley Broker Extraordinaire


This happens way to often. Especially during the boom times, I would strongly recommend my clients get a roof inspection on new homes even though they were covered by the builders warranty. Approximately 3 of 10 of the roofs would minor repairs and about 1 in 10 was not installed correctly.

Feb 04, 2012 05:29 AM