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Manipulating ‘Days on Market’ Stats

By
Home Builder with Jesse Clifton & Associates AREC License #15292
Some believe Days on Market is a useless statistic while others believe it’s relevant, but shouldn’t be disclosed as it harms the seller.

Previously, when a listing expired or was withdrawn, the Days on Market continued uninterrupted if the property was returned to Active status within 90 days of having gone off the market with the same agent. Our local MLS recently effected a rule change whereby members are now allowed to reenter listings immediately upon expiration (or withdrawal) and re-list them, effectively resetting the DOM clock.

The rationale behind this rule change was that when sellers re-list their home with another agent it resets the DOM clock (cumulative DOM can still be found, though it does take a couple of extra clicks), so why shouldn’t the original listing agent have that ability? It was further argued that “sometimes, buyers are more likely to want to see a new listing vs a stale listing”. There must have been a LOT of tinfoil worn at that MLS meeting. At the end of the day the DOM statistic is just that; a statistic. A high DOM is the result of an issue with the property and/or the seller. Resetting the DOM clock will not result in a faster sale if the original issue(s) impeding the sale isn’t addressed. We have several agents that are employing this tactic; resetting the DOM clock every 30/60/90 days so the property will show up on the hotsheet as a new listing”.

One, for example, is next door to a property I sold in August 2006. The properties were very similar; the neighboring house was a couple hundred square feet larger and two years younger; same 100K view, same build quality, same amenities, etc… The major difference? $131,500. Yep, $131,500. This somewhat overpriced property has now been on the market a total of 628 days… and is still for sale. Imagine that.

Is the high DOM the reason this property is not selling? NO. The fact that the sellers are out to lunch and the listing agent is complicit in their market ignorance is why the home is still for sale…although maybe, just maybe, the 5th “new listing” update will be the charm.

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Comments(11)

Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Excellent!

Manipulating DOM undermines the integrity of that piece of data.  It is a plague in the NC Triangle MLS.  Unfortunately, it seems like nothing is being done about it.

Nov 19, 2007 06:47 AM
Krista Fuchs
Prudential Fox & Roach - Exton, PA
Chester County Realtor - (484) 459-8025 - Home Buying and Selling
Great post!  For this reason I just stopped using an automated newsletter service.  One of it's stats were DOM and everyone here starts the clock over.  I think it's silly because any agent can go into the history and see the actual selling time. 
Nov 19, 2007 06:49 AM
Sean Dankers
Realty World Select - Fredericksburg, VA
We have a DOM manipulation problem also.  When I find one, i usually send feedback to the MLS and they correct the problem.  I always cc: the listing agent and they usually never respond back.  When they do, they tell me there is no need for MLS police.  Our MLS have warned agents and threatened fines for habitual offenders.  i have yet to hear of someone getting fined yet though.
Nov 19, 2007 09:39 AM
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Jesse and Kathy, our MLS system this year instituted both views DOM and CDOM (cumulative) to more accurately reflect what is going on. You have to stay off the market 30 days to reset to zero.

I am more frustrated by advertising claims of selling at 98% of list price when the list price was lowered three times before the final sale price. The %LP with original price might be 80%, not exactly a brilliant seller or listing agent.

Nov 19, 2007 11:50 AM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Gary is dead on.

I dislike the 98% after 6 price reductions, and the "We average 14 days on market," when the property listing is "washed" every 30 days.

Nov 19, 2007 01:03 PM
Jesse Clifton
Jesse Clifton & Associates - Fairbanks, AK

Mike: It seems like it's a plague almost everywhere.  A lot of people I've talked to around the state just don't understand that the DOM stat is the effect....  X (price, condition, etc.) is the cause.  Solve X and the house will sell... it's that simple. 

Krista: Our MLS allows us to pull the cumulative DOM and a property history report with two simple clicks.  Do other agents really think we won't remember the same tired, beat up, overpriced piece of junk real estate...or that the public is that stupid?

Sean: Fined?  Heck, our MLS encourages it.  We used to have a pretty strong willed, very intelligent AE, but with her gone there's nothing stoppng the BOD from enacting self-serving rules rather than protecting the consumer.  It's a shame.

Gary: I'm in the middle of a post about this very thing.  I just battled our BOD and lost... they were all in agreement that the list to sale ratio is supposed to be based off the LAST listed price, not the original list price. 

Jesse & Kathy Clifton, Spouses Selling Houses - Fairbanks Realtorswww.The-Spouses.com

Nov 19, 2007 01:45 PM
Joddie Roberts
Mountain Real Estate and Property Management - Spokane, WA
Your Spokane Realtor - Spokane, WA
I was "trained" to release and re-list (common practice here) and didn't realize there would be reasons not to do that.  I just thought it's what you do and now I realize when I'm asked about DOM for a particular area I can't give an intelligent answer!
Nov 19, 2007 01:51 PM
Jesse Clifton
Jesse Clifton & Associates - Fairbanks, AK

Joddie:  Interesting.  I keep pretty detailed stats on the market here (once an accountant, always...;)  and it's a major pain to unearth the true DOM stats.  The difference between the true and contrived numbers is sometimes astonishing. 

Not that this is at all similar but I just had a conversation with an agent in my office that said when she started, her broker trained agents that if a signature was missing to just cut and paste from something they had signed; they signed one document... the rest really don't matter. HA.  It was never written policy but was part of her 'training'.  Btw, that same broker just spent 300K buying a property back where disclosure documents were forged. 

Jesse & Kathy Clifton, Spouses Selling Houses - Fairbanks Realtors www.The-Spouses.com

Nov 19, 2007 05:26 PM
Brian Larson
Larson/Sobotka Business Advisors, LLC - Minneapolis, MN

Great discussion!

This issue is tough for the managers of MLSs (and I were one for almost a decade).

Listing brokers can say, "we have a new listing contract with our seller; it should therefore be reflected with a new listing record in the MLS." (I.e., we get to start the count over.) The arguments go round and round.

The approach we tried, which was controversial and only sort-of worked was this:

1. We got rid of the "NEW" status. We replaced it with a hotsheet function that showed new listings right beside price reductions and other status changes, which is what NEW listings often happened to be anyway.

2. We required every listing entered in the system to be tagged to the correct PID number in the tax records.

3. After doing (2), it was easy to add a button to every listing display on the system "Click here for history for this property" and to design a listing format that included a list of previous listings at the bottom, showing list date and off-market date.

As a result of (3), every agent was one click away from a full history report. Listing agents pulling the "cancel or expire and relist" technique got very little mileage off it - in the MLS. In fact, buyer's brokers could use it to argue that the property was over-priced... thus the need for gimmicks.

Problem was that IDX sites and aggregated web sites were still falling for the technique...

But, I think this is one of those areas where MLS participants can show their worth to consumers. E.g., Customer says they found a "new" listing on Realtor.com, you say, "Just a sec...", then give them a report showing the "new" listing has been on and off the market for the last 18 months... But your MLS system has to support quick access to the listing history of the property for this to work.

As for those who argue that displaying such data is not in the best interests of the seller, I say, "Tough!" It's not confidential information: After all, the fact that the listing is available on a given day is known as of that date. And MLS is designed to serve brokers working both with buyers and with sellers. To the extent MLS makes it easier for the buyer's broker to analyze and deliver to the buyer non-confidential information to assist the buyer in her decision-making, I say, "You GO MLS!"

:-)

-Brian

Nov 20, 2007 07:34 AM
Jesse Clifton
Jesse Clifton & Associates - Fairbanks, AK

Mike: 'Washing' listings is a pretty common problem here as well.  Our Board just shot down a proposal aimed at calculating the list/sale ratio based on the original list price.  It's much better to say "our list/sale ratio averages 98% rather than 80%". 

Jesse & Kathy Clifton, Spouses Selling Houses - Fairbanks Realtorswww.The-Spouses.com

Nov 21, 2007 08:55 PM
Jesse Clifton
Jesse Clifton & Associates - Fairbanks, AK

Hi, Brian: Interesting solution to the 'washing' issue.  I can't seem to convince our Board that transparency is a good thing.  There are a lot of folks here (and some on AR) that are of the mindset that DOM is confidential.  I read in the latest issue of Realtor magazine an article that stated specifically that DOM is not confidential information.  With that said, there are a lot of dinosaurs in the business.

Have a great thanksgiving!

Jesse & Kathy Clifton, Spouses Selling Houses - Fairbanks Realtorswww.The-Spouses.com

Nov 21, 2007 09:03 PM