I was reading a book the other day called "The Seven Secrets" by John Hagee and on page 48 he gives reasons why people quit going to business establishments. I thought this could also be true of why people use a differnt real estate agent everytime they buy or sell a home. Rate yourself in these areas.
3% Move away (should be using you to move)
5% Develop other friendships (meaning you did not stay close)
9% leave because someone beats your price (meaning you did not offer enough value for the money)
14% are dissatisfied with the product (meaning your were looking at for your commission not their good)
68% Don't like the attitude of the service provider (you did not share geninue concern for them)
Want to keep clients for life? Don't die or let them die and treat them like they are family! Plain and simply.