“Our agent is on vacation ….Can You Show us some houses ?” Asked the buyer.

By
Real Estate Agent with EXP Realty 414-525-0563 57026-90 Broker

 

 house with keys  We could show you houses…but if we show you the house, we are also your agent for the houses we show you. It is better for you to decide to who you want to work with and stay with one agent.  The buyer said that they had another agent who had shown them a few houses but they really didn’t feel he was listening to their needs and that he understood what they wanted. He did not know the areas they had chosen based upon their commute to work….they were not comfortable with him and had no buyer agency contract.

      We explained our qualifications and sent them information about the areas and about our experience in real estate and suggested that he and his wife discuss who they would like to have represent them in the purchase of their home.

   no money    It would not be fair to either the present agent or to us to shop with more than one agent. When buyers ask us questions like this, we tell them that it would be like if they went to work and at the end of the week expected a paycheck. Instead of getting paid, the employer paid the person in the next office instead of paying them. They laughed…but this illustration made it clear to them that working with one agent and evaluating their background and experience in addition to how they felt the “personal chemistry” fit their needs helped them choose the agent who worked best for them and with them.chemistry

    If you are looking for a home in southeastern Wisconsin, we invite you to call us, test our chemistry and interview us for the honor of being your agent for one of the largest purchases you will ever make. We are agents for a lifetime, and proud to be of service.

Posted by

Sally K. & David L. Hanson, ABR, CDPE, CSS, e-Pro,ILHM, REDS


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Re-Blogged 6 times:

Re-Blogged By Re-Blogged At
  1. Linda Jamail Marshall 02/06/2012 02:37 AM
  2. Elena Martinovici 02/06/2012 05:13 AM
  3. Miriam Bernstein, CRS 02/06/2012 05:17 AM
  4. Jimmy Phan 02/06/2012 06:40 AM
  5. Teri Eckholm 02/06/2012 10:21 AM
  6. Linda Edelwich 02/09/2012 02:24 AM
Topic:
Home Buying
Tags:
buying a home
choosing a real estate agent
buyer loyalty
hansonrealestatenet

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Ambassador
442,175
Susan Goulding
Crown Key Realty, Tracy & Mountain House Real Estate - Tracy, CA
Northern CA - Tracy & Mountain House Real Estate

You're right -- why didn't the agent who was on vacation arrange with a colleague to handle her clients while she was gone?

Feb 06, 2012 06:01 PM #130
Rainer
61,616
Ron Cooks
The Real Estate Marketplace - Killeen, TX
Texas Real Estate, Ft Hood/Killeen Homes for Sale

Great Post and the comments posted provided a lot of insight as well.  I really like the idea of signing an agreement for the homes I show. 

Feb 06, 2012 06:02 PM #131
Rainmaker
771,572
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

Well, this is certainly a post that resonates with agents, isn't it!  I didn't read all 134 comments, but you are absolutely right -Kasey

Feb 06, 2012 06:03 PM #132
Ambassador
759,137
Charita Cadenhead
Keller Williams Realty - Birmingham, AL
Serving Jefferson and Shelby Counties (Alabama)

Before I started selling real estate, I once had an agent to tell me not to look at homes while he was on vacation.  Huh?  Sorry, but I did and I bought a house.  Moral of the story, if you are going to be on vacation, please have another agent to cover your customers and/or clients.

Feb 06, 2012 08:02 PM #133
Rainer
78,386
Greg Gillespie
GumTree Realty / Genesis Realty Services,Inc - Tupelo, MS
CRS / Broker Owner

I like how you suggested and someone else suggested that when your on vacation, your phone is off.  Not many agents can let go enough to do this, and i wish I was one of them.

 

Feb 06, 2012 11:54 PM #134
Rainmaker
221,036
Richard and Jean Murphy
Harborview Properties - Portland, ME
(207) 712-4796

Without a Buyer Agency Contract with the first agent, you are certainly free to establish contact and create the relationship yourself. I wounder what they would have done if their agent was not on vacation?

Feb 06, 2012 11:55 PM #135
Rainmaker
508,351
Sylvie Stuart
Realty One Group Mountain Desert 928-600-2765 - Flagstaff, AZ
Home Buying, Home Selling and Investment - Flagsta

Well put! A lot of buyers don't realize this. I like to sit down with buyers and have a buyer consultation to understand their needs, get them prequalified if needed and show what I will do for them. This has helped a lot. I have found that many buyers don't understand how it works in real estate (and why would they?), we need to educate people and show our value.

Feb 07, 2012 12:20 AM #136
Rainmaker
1,376,517
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Sally and David, your analogy of how we get paid is a good one. The problem I would have with this buyer is they have no loyalty to their agent. How loyal will they be to you.

Feb 07, 2012 01:05 AM #137
Rainer
84,237
Brad Baylor
ERA Coup Agency - Milton, PA

Sally & David - I've had this happen to me as well.  I take their information and then attempt to make contact with their agent to verify what they've told me.  Then, with their agent's permission, I will show them MY listings only.  No one elses.  After the showings, I tell them that if they saw anything they wished to pursue, they should wait for their agent and then go back through it with them prior to writing up an offer.

I do this because I promised MY client, the seller, that I would make a continuous, good faith effort to find a buyer for their property.  My job is to sell their home.

Feb 07, 2012 01:48 AM #138
Rainmaker
46,898
Mary Borth
Bloomington-Normal, IL
LuxeHomesBN.com

Hi Sally and David,

Thank you so much for sharing this!

I am a fairly new agent and have come across this many times - mostly with first-timers, but not always. Once again, thanks to Active Rain, I have learned a professional, respectful way to handle a sticky situation!

Thanks again!

Feb 07, 2012 01:53 AM #139
Ambassador
940,257
Mike Frazier
Carousel Realty of Dyer County - Dyersburg, TN
Northwest Tennessee Realtor

I have run into this situation and the agent in question was one of the best and the potential buyers just did not like the advice the agent gave them.

Feb 07, 2012 02:41 AM #140
Rainer
28,006
Robyn Heathcock
IRG Real Estate - Frisco, TX

Good post, this happens more often than most people think, its all in the way you explain how representation works - you did a great job!

Feb 07, 2012 03:12 AM #141
Rainer
388,046
Rosalind Nicholas
RE/MAX Condos Plus Corporation, Brokerage - Toronto, ON
Toronto Condo Real Estate Agent, Toronto ON

I had a young couple walk into the office (in Toronto) and tell me they are looking to buy a condo in Downtown Toronto …… had a chat with them   …… they are going to use their parents realtor, who lives in Newmarket  ..... and they are just doing the ‘legwork’ …..

Feb 07, 2012 03:23 AM #142
Anonymous
Sarah

Thank you for the great post! i have had to have that conversation many times. :)

Feb 07, 2012 08:36 AM #143
Rainer
211,341
Jack O'Neal
HomeSmart Elite Group - Gilbert, AZ

a different view, but I like it

Feb 07, 2012 09:56 AM #144
Anonymous
Anonymous

I, as I'm sure you do as well, have a fellow Agent I trust look out after my clients while I am on vacation. This way, the client's needs never miss a step and I can enjoy my vacation know they are being looked after.

Feb 07, 2012 11:07 AM #145
Rainmaker
74,046
Vianey Ojeda
The Hanover Group | kw® - Rancho Cucamonga, CA
Making a Complex Market Simple - TESTSELLYOURHOME.

someting similar happened to me just this past weekend on one of my listings.  Buyer found it on Realtor.com and asked me to show it to him said he was serious etc.  I re-arranged/pushed back my Buyer appt. for that morning to show this "potential" Buyer my listing.  (1) he was LATE.  (2) he wanted me to take more pictures b/c the 25 on Realtor.com were not enough and his sister wanted to see more (3) i took 50+ pictures for his overseas sister (4) asked me to come back later that day (Superbowl) and I arranged someone in my office to show it to his wife (5) we scheduled to meet the next day at HIS office to sign the offer etc. (6) after all this B.S. he ends up telling me there is an agent that he has used i the past ..... i stopped him there and said you are welcome to use another agent to show you OTHER houses BUT i showed you this one so I or one of my agents in my office will have to represent you NO EXCEPTIONS ~ he said i understand and 2 hours later he called back to say his sister (overseas) didnt want to use me b/c she had that other agent they've used before.  SO THEN WhyThe HECK didnt that "other" agent make time over Superbowl Sunday to show you the home & take 50+ pictures for your sister oveseas ???????? HONESTLY I WISH PEOPLE GOT PAID ON A PRODUCTION BASIS THE WAY WE DO & MAYBE THEN THEY'D HAVE MORE INTEGRITY....  

Feb 07, 2012 11:47 AM #146
Rainmaker
841,257
Bob Miller
Keller Williams Cornerstone Realty - Ocala, FL
The Ocala Dream Team

Hi Sally & David, excellent blog on a very important topic.  In Florida, though, procuring cause is the agent who writes the offer.  So we have to be very careful.  And buyer broker agreements can be cancelled by either party by simple notice.  That notice could be delivered at the same time the offer is submitted by the other agent!

Feb 07, 2012 11:56 AM #147
Rainer
55,010
Jairo Arreola #SOLDBYVETERAN
PRG Real Estate - San Jose, CA
VA Home Loan Specialist - SF Bay Area

Great post. As long as you let the buyers know how we get paid and what can happen, then everything should hopefully go smooth.

Mar 08, 2012 03:39 PM #148
Rainmaker
225,070
Liane Thomas -Top Listing Agent
BROKER Allison James Estates & Homes BRE 01885684 - Corona, CA
Bringing you Home!

That is a good comparison, one that nearly everyone should understand. Thank you for sharing.

Aug 12, 2012 04:48 AM #149
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Sally K. & David L. Hanson

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