Please Reblog - Gail Wants Her ASUS Zenbook Back!
Everyone is entitled to good customer service....Let's help Gail get what she deserves....and the prompt over night at no extra charge of her formerly "valued partner" in her business. Customer service is a valuable asset to any business....and as this company may soon learn, if you don't provide it...you will have much less business to give service ! Go Gail !
For those of you considering buying an ASUS Zenbook, I want to share my experience to save you the pain I've been through. I paid $1,550 for the ASUS Zenbook UX31E (their top of the line model) on 11/21/11 from New Egg.com. On 11/28/11 I received the computer and began using it. It worked fine for the first four weeks and then began having problems starting up. On 1/14/12 it didn't start at all and on 1/17/12 I sent it in to be serviced as instructed by ASUS (it was now just beyond NewEgg's 30 day guarantee). They received the computer on 1/20/12.
I have had no phone calls or e-mails from ASUS at all. I have to call their Customer Service hotline, which consists of people in Malaysia or some other foreign land peering at a computer screen reading back to me the exact same information I obtain from the ASUS Service website. It is now almost two weeks and there is no indication on when my computer will be returned. The ASUS Service site states, "Waiting [WB-1] Wait for Material/Spare Parts".
Well, I've had it! I'm starting a social media campaign to put pressure on ASUS to either fix my machine or send me a new one! My client files are on that computer and it is very difficult to work without my files. Please reblog this post and Tweet it with the hashtags #ASUS #GailRobinson. Let's see if social media can work to get this arrogant giant's attention.
Thanks,
Gail
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