Cool...my blog just helped a customer in California

By
Home Builder with The Flooring Girl

This morning I received an interesting call from a nice homeowner in California. 

red oak natural hardwood flooring westchester NYUnfortunately, she is having some problems with new and old floors.  It seems that she had some pickled oak floors in some areas of the home and was adding new hardwood to match and then refinish all the areas so that thye matched.  She interviewed several contractors and asked them about replacing some sections and starting from scratch vs. adding new and blending it in.  They opted for blending in, and I will say that on the surface, this probably was probably the right thing to do, and probably what I would have advised as well.

However, her floors do not match. 

Now, bear in mind, that I have not seen her floors, so all this info below is speculative based on her descriptions and I'm counseling her as I'm driving (to Starbucks, of course LOL)

The most likely reason for the mismatch is that they have 2 different species in there - red oak and white oak.  She stumbled across one of my blog posts on TheFlooringGirl.com Red oak vs white oak - What's the Difference?  She said it was the first thing she came across that made any sense to her and was written in clear English.  So, she gave The Flooring Girl a call, and I did my best to try to help.

dark hardwood floors westchester NYI told her the 2nd most likely issue is that there are different grades of oak - select grade vs. No 1 vs. No 2, so it's possible that even if they got the species right, the wood could look different pending on mixing the grades.  And, it's possible she has both issues.  I referred her to the National wood floor Assocation on this since I have not yet written a blog on this topic (coming soon LOL).  But, I do know that there site has some pictures which would help her.

It is also possible that part of the issue may also be that her old floors which were pickled could have been damaged during the pickling process.  Sometimes, they use bleach to do this, so it is possible that this is causing part of the issue.  Also, the other floor is older..but it's only 20 yrs old, and the issues of age tend to show up more with old pine than with oak.  (In Westchester, we have many older homes that are over 100 yrs old...so if there is pine and it's aged for over 100 yrs, that's much more challenging to match.

I then tried to provide some suggestions of what she might be able to do...short of ripping up and replacing the floor (which I think both parties want to try to avoid (oh, and by the way, she is staying in hotel while this work is going on, and her hotel bill is adding up every day that goes by).  So, I suggested that they try some tints on the next coat of polyurethane to see if that would help make them more even.  I also noted that she could try a darker stain...the darker you go, the less you will notice the color variation.  I also pointed her to my blog post on water based vs. oil based polyurethane - which is better for refinishing hardwood floors? They were using water based polyurethane which not only won't last as long, but most likely the oil based poly will help blend the floors better and bring out the color better.  I also told her about the Minwax stain colors that she could find on line and which colors are most in style.

I advised her to have them test several different options before proceeding as well as have them try to identify the type of woods used..once they know that, it will help them problem solve better - whichever solution they use - either replace/redo, refinish or tint.

I really do hope things work out for her, and I realized afterwards that I don't have her contact info to follow up (she called from a Private Number).  I think it's really cool to think about what a wide impact we can have on the web.  Oh, and, as it turns out, she knows an architect in my county, so you never know.

Comments (14)

Cynthia Larsen
Cotati, CA
Independent Broker In Sonoma County, CA

Wow, Debbie, you sure know your stuff. How nice for you to help out someone on the opposite side of the Country!

 

Feb 08, 2012 05:09 AM
Craig Rutman
Helping people in transition - Cary, NC
Raleigh, Cary, Apex area Realtor

Once again, the power of the Rain shines brightly. You just never know who's reading our posts... and you may just end up with a client all because she found your blog and knows someone in your area!

Feb 08, 2012 05:13 AM
Jerry Newman
Brown Realty, 210-789-4216,www.JeremiahNewman.com - San Antonio, TX
Texas REALTOR, San Antonio Military Relocation

Hi Debbie. That's the Coolest thing I have heard all day. You are a wealth of information on flooring, and she found your blog online, and knew who to call to help with her personal situation. I am sure you made a lasting impression, since you took the time on your way to Starbucks to give her some neat suggestions with her floors. You will at best get a nice referral lead from this, I am sure of it.

Feb 08, 2012 05:58 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Cynthia - Thx. I hope it helps. It's challenging when you can't see it.

Craig - Yes, you may be right.

Jerry - Thx so much.  that is such a sweet thing to say  I hope she gets things figured out.

Feb 08, 2012 06:38 AM
Caprice Couselle Realtor Morristown Homes For Sale
Keller Williams Realty - Morristown, NJ
First Time Home Buyers,Relocation,Horse Farms

Debbie,

 

That's very exciting to have that reach.

I'm sure once she started talking to you,she was very impressed with  your knowledge.

It will come back to you.

She will send you  referrals.

Caprice

Feb 08, 2012 08:08 AM
Rich Cederberg
eXp Realty - Albuquerque, NM
eXp Realty Agent Albuquerque

What a small world Debbie.  So nice of you to offer her your expertise and help her through what seems like a very troubling and expensive process.

Feb 08, 2012 08:57 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Caprice - Yes, it was very cool how she found me.

Rich - Thanks.  Yes, I think/hope I was helpful.

Feb 08, 2012 09:22 AM
Anita Clark
Coldwell Banker Access Realty ~ 478.960.8055 - Warner Robins, GA
Realtor - Homes for Sale in Warner Robins GA

Debbie: The power and influence of blogging at work again!  It can't be said enough...IT WORKS!

Feb 08, 2012 10:09 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Anita - yes, you are so right.  It sure does.

Feb 08, 2012 11:36 AM
Ellen Caruso
Daniel Gale Sotheby's International Realty - Glen Head, NY

Deb, how cool is that....I think its amazing the connections we make, and how we can share of ourselves with others. I love to tell friends about my Whale Tales and have them find them on line.

Feb 08, 2012 11:38 AM
Jay Markanich
Jay Markanich Real Estate Inspections, LLC - Bristow, VA
Home Inspector - servicing all Northern Virginia

Paying attention to SEO as you do, you will show up everywhere.  I get phone calls from all over the country from people with questions.

Feb 08, 2012 10:15 PM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Ellen - Yes, it is really cool the power that blogging has.  That is so cool about your Whales Tales.  I love those.

Jay - That is really cool.  And, yes, I've gotten other phone calls and emails, too.  It's always cool when that happens.

Feb 09, 2012 01:46 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Debbie,  Great job!  We never know who will find us.  I got a call the other day … the caller thought he was calling the County Assessor’s office. He read my post from about 2 years ago regarding homeowner exemptions.  I helped him too. He just closed on a sale … where is his agent?

Feb 09, 2012 02:12 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Kathleen - That is so cool, too.  Oh, and great question!

Feb 09, 2012 02:31 AM

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