Q. Where does the Borrower/Home Owner register?
A. Borrowers/Home Owners cannot access the Equator website. Borrowers/Home Owners must contact the Lender or Servicer, or delegate an Agent to act on their behalf, if they wish to be considered for a Short Sale. Some Servicers allow Agents to initiate a Short Sale request on behalf of their clients via their account at www.equator.com.
Q. How are Short Sales initiated?
A. Currently, Short Sales may be initiated in one of two ways: via the Equator Marketplace or by calling the Lender or Servicer directly. Some Lenders or Servicers allow Agents the ability to request a Short Sale through the Agent Workstation at www.equator.com. Simply log into Equator, click “Initiate Short Sale” located in the header under the “My Properties and Offers” section, choose the Lender or Servicer, input the loan number provided by the Lender or Servicer and request a Short Sale (note: Equator does not have the loan numbers; these must be obtained from the Lender or Borrower/Home Owner). For further details on the Agent-Initiated Short Sale, please visit www.equator.com. Equator cannot initiate a Short Sale or provide information on the status of a Short Sale.
Q. How can I check the status of my Short Sales?
A. You can check the status of Short Sales at any time by visiting www.equator.com, logging in and clicking on “My Properties and Offers” at the top of the screen. From there you can view a list of all properties on which you are currently working and check each individual status. If you wish to speak with someone about the status of your Short Sale after reviewing it online, please contact the Lender or Servicer directly.
Q. How can the Borrower/Home Owner check the status of their Short Sale?
A. Equator does not provide access to any Borrower websites. Certain Servicers have Borrower/Home Owner Websites that enables Borrowers to view status and participate in the Short Sale process by completing tasks such as uploading financial documentation. For those Servicers that do not have a Borrower Website, Borrowers should contact their Agent or Lender for Short Sale status.
Stay tuned next week for information on working with Short Sales in Equator!
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