WHY YOU LOST MY BUSINESS...

By
Real Estate Agent with Dunnigan, Realtors, Sacramento (916) 425-9715 CalBRE # 01188158

I don't ask for much from a business that I patronize.  Treat me fairly and professionally.  So, here's how you lost my business:

  • You changed your business hours to something most working people would find hard to accommodate.
  • When I showed up during your business hours, you had a sign on the door saying you would be back in 15 minutes.
  • You weren't.
  • When you did show up, you helped me find the product I was looking for, but then told me you were out of it.

There is an expectancy from the public to the service industry to show consistency and quality. 

  • Consider that the restaurants you patronize week in and week out are the ones that have consistently good food and service. 
  • The barber or hair stylist that you are loyal to always give you the result you wanted. 
  • The employer that you feel loyal to is the one that is consistently fair and appreciative of your work.
  • The grocery store that you favor is the one that always has what you are looking for at a price you are expecting.
  • The Realtor you use consistently gives you their full attention and represents you well.

Customers only want the service that they have a right to expect.  Don't give them a reason to find someone else who will pay attention.

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paula swayne
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Rainer
284,179
Christine Hooks
Pino Agency - Pennsville, NJ
Celebrating 25 Years in Real Estate!

so true, so true.....

Feb 16, 2012 12:11 PM #1
Rainer
390,804
Nor Yeretsian
Envoy Capitol Realty Inc. - Toronto, ON
Envoy Capitol Realty Inc., Brokerage Toronto

Right on Paula - - it's all about excellent customer service.

Never take the business for granted, be alert and fully mindful and deliver !!!

cheers

Nor

www.envoycapitol.com 

Feb 16, 2012 12:21 PM #2
Rainer
71,580
Kevin Nash
Shorewest Realtors, Metro Milwaukee - Germantown, WI
ABR, CSRS

I was just a chamber of commerce meeting today discussing exactly what you are talking about. Particularly the hours of operation. You are there for us, not the other way around...

Feb 16, 2012 12:25 PM #3
Rainmaker
748,520
Rob D. Shepherd
Windermere/lane county - Florence, OR
Principal Broker GRI, SRES

Staying off the cell phone when I am trying to do business with you is a must!

Feb 16, 2012 02:07 PM #4
Rainmaker
894,474
Elyse Berman, PA
Best Connections Realty, Inc. - Boca Raton, FL
Boca Raton FL (561) 716-7824 CRS, ABR, GRI,ePR

Well said, Paula!  Customer service is number one.

Feb 16, 2012 02:50 PM #5
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Rainmaker
262,692

Paula Swayne

Realtor-Land Park, East Sac & Curtis Park -Dunniga
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