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Pointe2 Agent Site

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Real Estate Agent with Downing-Frye Realty, Bonita Springs, FL 676419

I am locked out of my point2 site, can't log in, can't get a new password emailed, they have no number to call and I've sent dozens of email and password change requests and received nothing back. Nothing is in my spam filter, I haven't gotten squat.

Does anyone with a point2 site have the ability to:

1.  Log in

2. Have access to a phone number in their admin section so I can get this fixed. 

I am now highly aggrevated by "test driving" this site and I'm ready to scrap the whole thing.

Maybe Point2, Point 2, Point two, point2agent reads feeds and will respond.

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Chris Griffith
Downing-Frye Realty, Bonita Springs, FL - Bonita Springs, FL
Bonita Springs Listing Specialist - Agent
Cheryl, I'll update you to let you know if this gets resolved.   It just seems that if you're "test driving" a site they would want to help so you'll convert to paying. I'm not asking for a tutorial, just to be able to log in.  I've got the rest under control
Nov 28, 2007 01:05 AM
Chris Griffith
Downing-Frye Realty, Bonita Springs, FL - Bonita Springs, FL
Bonita Springs Listing Specialist - Agent
Cheryl, I'll update you to let you know if this gets resolved.  
Nov 28, 2007 01:05 AM
Chris Griffith
Downing-Frye Realty, Bonita Springs, FL - Bonita Springs, FL
Bonita Springs Listing Specialist - Agent
Cheryl, I'll update you to let you know if this gets resolved.  
Nov 28, 2007 01:05 AM
Becky Troutt
No longer practicing real estate as of 2008. - Bradenton, FL

The message boards aren't just for tutorials, they are also for questions and/or problems you are having. 

Thought maybe you'd get a quicker response from a moderator there rather then your email lost in a sea of other emails until they get to it.  You might have a better chance at getting a quicker response from the message boards then an email sent to them since they monitor the message boards.

Nov 28, 2007 01:18 AM
Chris Griffith
Downing-Frye Realty, Bonita Springs, FL - Bonita Springs, FL
Bonita Springs Listing Specialist - Agent
Becky, you have to be logged in to use that feature.  Anyone care to request help for me on a message board?
Nov 28, 2007 01:24 AM
Becky Troutt
No longer practicing real estate as of 2008. - Bradenton, FL

I'll do it for you Chris.

Nov 28, 2007 01:28 AM
Chris Griffith
Downing-Frye Realty, Bonita Springs, FL - Bonita Springs, FL
Bonita Springs Listing Specialist - Agent
Thanx Becky  
Nov 28, 2007 01:30 AM
Cheryl Johnson
Highland Park, CA

I just did the sign up thing...  What's with the needing credit card to "confirm membership"?

Confirm Membership
  • Please help us to confirm your membership by providing a credit card number. This is for verification purposes only - your card will not be charged.
  • One of the key strengths of Point2 NLS is that it is a service for the use of real estate professionals only. Point2 takes the integrity of its membership and the security of Point2 NLS data very seriously, and to that end, we must verify each member before granting access to the NLS system.

Nov 28, 2007 01:41 AM
Jay Thompson
Zillow - Seattle, WA

Chris - I've directly emailed some folks at Point2 that can help you.

The credit card is asked for to keep people (spammer type people) from getting multiple sites and spamming the people. They won't bill you for anything.

Nov 28, 2007 02:02 AM
Chris Griffith
Downing-Frye Realty, Bonita Springs, FL - Bonita Springs, FL
Bonita Springs Listing Specialist - Agent

Thanx Jay....or Francy.  This is what I've gotten when I submit lost password, but it doesn't come thru:

Success! A temporary password has been emailed to you at chris (at) BonitaSpringsAgent.com.

If you do not receive this email within 5 minutes please ensure that you have tried the following prior to requesting your password again.
  • You are checking the correct email address as noted by the above Success message
  • You have refreshed your email INBOX
  • You have checked that the Lost Password E-Mail was not filtered into a JUNK / TRASH email Folder

Nov 28, 2007 02:08 AM
Herb Hamilton
RE/MAX Preferred Inc. Realtors - Portland, OR
Real Estate Broker ,CDPE, Downtown Portland

Chris,

I have the same problem with my site. Spent the whole day yesterday for squat. I was looking over the site more thourghly to see if I wanted to upgrade to the Pay portion or not. My Alamode site is at renenewal now. After yesterday I have decided to Pay the renewal with alamode. Perhaps I will revisit the Point 2 site later next spring. And then again maybe not.

Nov 28, 2007 02:37 AM
Fran Gaspari
Patriot Land Transfer, Inc. - Limerick, PA
"The Title Man" - Title Insurance - PA & NJ

Chris,

Try calling Al Gore...he invented the internet you remember and has plenty of time on his hands!!! Thanks,   Fran

Nov 28, 2007 02:54 AM
Chris Griffith
Downing-Frye Realty, Bonita Springs, FL - Bonita Springs, FL
Bonita Springs Listing Specialist - Agent

Thanx Fran LOL!

Herb someone called me a little bit ago, gave me a temp password and I just logged in.  I wonder if it's a universal issue and not just me.  The support person with whom I spoke also said they would email me the password and contact number, but it never came through either.  I have never gotten an email from support or password reset, through outlook or webmail.      

Nov 28, 2007 04:32 AM
Lisa Hill
Florida Property Experts - Daytona Beach, FL
Daytona Beach Real Estate
Bummer. But LOL at Fran's comment! I guess I'll stick with my Alamode site.
Nov 28, 2007 05:35 AM
Rich Jacobson
Fathom Realty West Sound - Poulsbo, WA
Your Kitsap County WA Real Estate Broker
.......Point-less......
Nov 28, 2007 06:22 AM
Sharon Simms
Coastal Properties Group International - Christie's International - Saint Petersburg, FL
St. Petersburg FL - CRS CIPS CLHMS RSPS
Great response, Rich! There's nothing more frustrating than not being able to reach anyone to report a problem!
Nov 28, 2007 06:33 AM
Cheryl Johnson
Highland Park, CA

And what really gets my goat.  Point2 doesn't like FireFox.  Grrr.

Nov 28, 2007 10:01 AM
Bob Carney
Taylor-Made Deep Creek Vacations & Sales - Mc Henry, MD
Licensed MD/PA Real Estate Agent
What the?  Was this the temp tech support that did this?
Nov 28, 2007 11:36 AM
Chris Griffith
Downing-Frye Realty, Bonita Springs, FL - Bonita Springs, FL
Bonita Springs Listing Specialist - Agent
Explosive decompression. I dunno what happened, the dookie hit the fan.  It's better, I can log in but I can't get email from point2 for some reason.     Oil well.  
Nov 28, 2007 11:40 AM
John Occhi
AZ Veteran Notary Services - Marana, AZ
Mobile Notary Public/Certified Loan Signing Agent

I hope it turns out OK for you - I have had two of their sites for about 3 years now and am very pleased.  One is free and the other is upgraded and I love them both - even though I have neglected them this past year, thanks to the Rain.

Is it possible you may have had an extended period of non-activity on your site.  I know if you don't go into the back end every now and then, they send an email telling me the site will be taken down.

Now Have a Blessed Day,

John Occhi, Hemet REALTOR®
Mission Grove Realty

Nov 30, 2007 01:59 AM
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