Is anyone else having problems getting XSites Desktop working with Vista? The desktop partially loads and then I get a message saying that the "XSites Desktop has stopped working".
Alamode has had me install the net.framework 1.1 and service packs, etc. but still zip. Tried it on a brand new, unsullied system with the same results.
I have two XSites and would really like to get access to the chat function, etc.
Jan,
My XSites desktop was functioning fine until I did an update a couple of weeks ago. Now it isnt working. I haven't messed with it to try and get it working but it is on a VISTA machine.
Does anyone else have problems editing their listings? I am able to edit two and then I seem to get locked out. Have to close out the current browser and restart and then do two more and repeat.
Kim - thanks for the note. If there's a problem they need to iron out with Vista that's find. I'm just not nuts about continuously installing and uninstalling .net framework and the Desktop if it's not going to work.
About the entering listing problem - I don't know if it has anything to do with it but Adobe Flash is having a problem on both of my sites. I've upgraded, etc. but the problem stills pops up now and again.
Jan
Exact same problem. I've tried to run it on a vista maching for our Eichler website and continue to receive the same errors.
I've also tried to disable firewall(s) but the problem persists. If anyone can figure out how to work thru this issue, please advise!
Just a quick update....
I spoke to the advanced technical support group at alamode yesterday and I am please to say that the problem is resolved. It did not appear to be a firewall issue, instead resolution of the problem was based on:
- the .NET framework hotfix they recommend,
- making sure that the same user isn't logged in on two different vista pcs with XSite Desktop installed (i.e. your desktop and laptop) at the same time. This appeared to be the root cause of the problem.
Other than that, the application is running OK on Vista. i find that the application hangs some time but in general it is performing as expected.
Jan,
Have you been able to get a technician to remote into your PC to try and diagnose the problem? This woked very well for me since the frontline support people weren't able to help me however an advanced customer support representative was able to remote into my PC, look around / make a few tweaks, and we were back up and running.
Renee -thanks again for the advice.
Actually, they went one better and a service tech CALLED ME this morning (Ala Mode, are you listening?).
I'm now good to go on one machine with hopes for the second tomorrow.
Coincidentally (I think), there was a pretty major Vista update last night and I think that helped.
Jan
A tech called me this morning also! He was very nice. He logged into my computer via remote and had my problem fixed in no time. Part of the problem was that it was in my startup file when my computer first turns on. Since it had not established an internet connection yet it wasn't able to log on. He took it out of the startup and now it run perfectly fine from the desktop icon. Not sure what the main problem was last time i spent an hour on the phone with them, but now it works great!!
Mandee
Mortgage company I support had the same problem with multiple Vista Business workstations ever since the new XSite update was released, with the Chat feature.
They placed multiple calls to A La Mode Support and the techs walked them through the standard stuff - none of it helped. They escalated the problem to the senior tech support.
I dealt with their senior tech support guy Tim yesterday. He was very helpful; we figured it out.
The following steps did the trick:
1. Make sure XSite Desktop app is closed.
2. Under local user profile (account that is logging in to Vista), make a copy of the XSites config file, to have a backup:
Users\UserLoginName\AppData\Local\alamode\XSD\XSD.xml
Call it whatever - XSD.xml.bak.
Note: AppData is a hidden folder. You will have to enable View of hidden files and folders.
To view hidden files & folders in Vista:
• click on Start,
• click Computer,
• press Alt F to show the file menu
• click on Tools
• choose Folder Options
• click on View tab
• in "Advanced Settings" section, click on "Show Hidden Files and Folders"
• Click OK
3. Edit the XSD.xml to RAM out the second <TOOLS> section, so the Chat Component is disabled. It is a simple matter of throwing <!-- in front of the second <TOOLS> section. The content of your XSD.xml file will look like this:
<?xml version="1.0" encoding="utf-8"?>
<TOOLS KeepMenus="false">
<TOOL>
<DLLPATH>alamode.XSitesDesktop.Plugins.LoanApps.dll</DLLPATH>
<DLLTYPENAME>alamode.XSitesDesktop.Plugins.LoanApps.LoanApps</DLLTYPENAME>
<TOOLNAME>Loan Applications</TOOLNAME>
<KEEPINMEMORY>true</KEEPINMEMORY>
<BUTTONWIDTH>130</BUTTONWIDTH>
<COMMANDLINEARGS></COMMANDLINEARGS>
<IMAGEPATH>Plugins\Graphics\LoanAppsTab.png</IMAGEPATH>
</TOOL>
<!-- <TOOL>
<DLLPATH>alamode.XSitesDesktop.Plugins.Chat.dll</DLLPATH>
<DLLTYPENAME>alamode.XSitesDesktop.Plugins.Chat.Chat</DLLTYPENAME>
<TOOLNAME>XSites Collaborator</TOOLNAME>
<KEEPINMEMORY>true</KEEPINMEMORY>
<BUTTONWIDTH>130</BUTTONWIDTH>
<COMMANDLINEARGS></COMMANDLINEARGS>
<IMAGEPATH>Plugins\Graphics\ChatTabIcon.gif</IMAGEPATH>
</TOOL> -->
</TOOLS>
4. Save the file and close.
5. Open XSite Desktop - it won't be crashing now. It will work, but the Chat tab won't be there.
6. Now close XSite Desktop client.
7. Edit the XSD.xml file to take that the RAM part you put in out, so it looks like it originally was. As an alternative, you can replace it with the backup copy you made before editing it.
Voila - Xsite works, including the Chat feature.
Good Luck!
The initial error is resolved however I'm finding that the application hangs ALL of the time with VISTA. I know that some latency is to be expected however the application seems to freeze up ALL the time. and I end up having to shut it down in the task menu and then attempt to restart (but the problem just repeats itself)
Its not a PC / Processor issue since both of my PCS are brand new and my bandwidth is near T1.
Looks like Desktop was in no way ready for implementation.
I usually give AlaMode 5 thumbs up (and Tim et al are obviously working the problem) but I wish they'd quite poking around on this and just take it down until it's ready to go.
Grumble, grumble
Jan,
I have been having problems importing listings for several months with no resolution to my problem.
I keep calling tech support and they say and IDX expert is working on it.
I get the feeling the quality of service is declining over there.
30+ years helping military families discover the wonder of Southwest Idaho.
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