The emotional ups and downs of being a Realtor. On a recent sale as the buyer's agent, I met the owner agent at her now former home on closing day to pick up the keys for the new owner. She wandered about the house for the last time, sad, on the verge of tears, leaving her family's home of 20 years, and her mother's home before that. Soon after she left, the new owners came by to get the keys. They were extremely excited and happy to finally have their new home, hugging me for helping them. I stood there with mixed emotions, thinking of the former owner's sadness, but feeling good about helping the new owners. I got to experience the sadness and joy of transferring a home within about an hour.