This email rubbed me the wrong way

By
Managing Real Estate Broker with Riley Jackson Real Estate Inc.

I found the following email in my inbox Saturday morning:

Sent: Friday, February 24, 2012 10:57 PM

Subject: D.O.M. information

Hello:  My name is Laura.  I'm a real estate investor looking at investing in your area.

I'm looking for the DOM information and I require this info in an Agent 1 Line Report in a PDF file.

I need the information to be separated by active, pending and sold (sold within the last 3 months). I also need it only for single family homes. No condos, mobile homes or duplexes.

I need this info by this weekend.  Please let me know if you are able to provide me with this information. 

Thank you in advance.

Laura

Here is a person who apparently thinks that some agents would jump through hoops, eager to spend their weekend collecting data and putting together reports, just for the asking. And, oh by the way, there wasn't even any asking; no "please" or "would you?", just needs and requirements.

Surely, Laura (name was changed) emailed her requirements to a number of brokers in hopes that one of them is desperate enough for business to do the work. Maybe Laura will be ever so grateful and someday use that agent for one of her investment purchases? 

I know that there are investor workshops that teach people how to make a "fortune" picking up distressed homes by contacting the owner directly. In order to negotiate for best price, the buyers are told to use brokers to get market data and reports, because everybody knows that that's a free service agents provide.

 

I did spend time that Saturday morning to give Laura some helpful information:

Laura,

Thank you for contacting me regarding investment real estate.

I provide my clients with detailed reports and data to help them gauge the market and make informed decisions.

Beyond reports, my clients benefit from my experience and skill, both as an avid investor and as a seasoned Realtor.

The best help I can provide you is to encourage you to seek a qualified broker, accepting new clients, who specializes in investment real estate.

While I do have room in my schedule to accept new clients, judging from the tone of your email, I don’t believe you and I would work well together.

Best of luck with your venture. 

Sincerely,

Sandy

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Rainer
535,624
David Burrows
Classic Realty - Fairfax, VA
No Pressure, Just Seriously Devoted to Real Estate

Sandy, thanks for sharing your experience. I have had similar emails and you handled yours very well.

Feb 26, 2012 08:43 AM #1
Rainmaker
1,007,773
Karen Anne Stone
New Home Hunters of Fort Worth and Tarrant County - Fort Worth, TX
Fort Worth Real Estate

Sandy, what a great letter you sent back to this goof !  Better to retreat nicely when you first get the feel that it wouldn't work.  This agent sounds like such a demanding brat !  You've got much better things to do.

Feb 26, 2012 08:46 AM #2
Rainmaker
1,183,745
Adrian Willanger
206 909-7536 AdrianWillanger-broker.com - Seattle, WA
Profit from my two decades of experience

Sandy-I'm sure they're would be some agents that would jump at this, I agree with you and the way you handled it.

Feb 26, 2012 08:48 AM #3
Rainmaker
688,522
Bill Reddington
Re/max By The Sea - Destin, FL
Destin Florida Real Estate

Must be a form letter from some get rich quick seminar. Have had very similiar e-mails. Great response. 

Feb 26, 2012 08:49 AM #4
Ambassador
1,893,084
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Sandy, no client no information. One must develop this relationship.... have them meet you or forget it...

Feb 26, 2012 12:01 PM #5
Rainmaker
558,033
Sandy Nelson
Riley Jackson Real Estate Inc. - Olympia, WA
your Olympia area Realtor

Thanks for the comments and for the affirmations.

David, I should have not responded at all and let it go, but I was just in one of those moods that morning.

Karen Ann, I also felt that the email came across as demanding.

Adrian, I'm sure somebody did jump on it and provided her the information she wanted.

Bill, I have an acquaintance who has attended a "get rich with real estate" workshop and he told me that this is what investors are urged to do.

Gary, That is my motto, as well.

Feb 27, 2012 01:21 AM #6
Rainer
189,450
Susanna Haynie
CO-RE Group, LLC -Real estate sales and services - Colorado Springs, CO
Colorado Springs Realtor GRI CNE MCNE ePro MRP

You are right, the lady had attended an investor 'class' and I am sure was given a template to send to all agents in the area. The attitude and rudeness that was displayed in the email, should reduce the response rate by quite a bit - even from 'desparate' agents.

Apr 21, 2012 01:32 AM #7
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Rainmaker
558,033

Sandy Nelson

your Olympia area Realtor
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