All top agents do things that average agents would not think of doing for their clients. Looking back on 2006 I thought I would start a list of a few I have done this year. Please add to the list, I think it will be a fun read to see some of the things agents have done in 2006 to go the extra mile to service their clients.
I have done contract signings in several unusual places.
- On the side of a fire truck while my client was fighting a brush fire.
- In military base housing
- On the hood of my car at the military base gate (escrow closing)
- In 2 different firehouses
- At a car dealership
- In my car at a parking lot outside of my clients place of work. (escrow closing)
- In the VA hospital ( we signed all of the documents their including the closing) I then helped move him in to his new condo upon release from the hospital.
- Signings off island including one in Chad Africa, one in the Phillipines and several others on the mainland US. I normally try to get POAs, but not always possible and in a few cases the agent on the other side dropped the ball and didn't get the POA. The one in Africa was a nightmare. My clients were in the Philippines and gave a POA to a family member. We signed and had to wait three weeks for the Africa docs to get back to us. Both difficult because you have to go through the embassy to get the documents notarized.
- I personally helped move two clients into their new homes.
- I spent the evening before closing cleaning and washing windows on the world's filthiest condo when the seller didn't have it cleaned. Yuk!
- Repaired and refinished 2 doors to get VA approval on a loan. I represented the buyer in an AS IS sale.
- Purchased a few appliances
- Brought in the handiman to make several small repairs.
- Gave out more Lowes and Home Depot gift cards than I can count.
- Dinner and movies for my new buyers to give them a break and an evening out. Moving is so hectic.
- Paid for professional cleanings.
I try to hold my fees up front, because we all know there will be expenses on the back end. You have to have gas left in the tank in the home stretch. Beside that clients remember the extra mile stuff. That is how referrals begin to grow.
I am looking forward to seeing lists from other agents.
Aloha to all have a Hauoli Makahiki Hou (Happy New Year in Hawaiian)