Going the Extra Mile for Your Clients

By
Managing Real Estate Broker with eXp Realty RB-19250

ExtraMileAll top agents do things that average agents would not think of doing for their clients.  Looking back on 2006 I thought I would start a list of a few I have done this year.  Please add to the list, I think it will be a fun read to see some of the things agents have done in 2006 to go the extra mile to service their clients.

 

I have done contract signings in several unusual places.

  • On the side of a fire truck while my client was fighting a brush fire.
  • In military base housing
  • On the hood of my car at the military base gate (escrow closing)
  • In 2 different firehouses
  • At a car dealership
  • In my car at a parking lot outside of my clients place of work. (escrow closing)
  • In the VA hospital ( we signed all of the documents their including the closing)  I then helped move him in to his new condo upon release from the hospital.
  • Signings off island including one in Chad Africa, one in the Phillipines and several others on the mainland US.  I normally try to get POAs, but not always possible and in a few cases the agent on the other side dropped the ball and didn't get the POA.  The one in Africa was a nightmare.  My clients were in the Philippines and gave a POA to a family member.  We signed and had to wait three weeks for the Africa docs to get back to us. Both difficult because you have to go through the embassy to get the documents notarized.

 

  • I personally helped move two clients into their new homes.
  • I spent the evening before closing cleaning and washing windows on the world's filthiest condo when the seller didn't have it cleaned.  Yuk!
  • Repaired and refinished 2 doors to get VA approval on a loan.  I represented the buyer in an AS IS sale.
  • Purchased a few appliances
  • Brought in the handiman to make several small repairs.
  • Gave out more Lowes and Home Depot gift cards than I can count.
  • Dinner and movies for my new buyers to give them a break and an evening out.  Moving is so hectic.
  • Paid for professional cleanings.

I try to hold my fees up front, because we all know there will be expenses on the back end.  You have to have gas left in the tank in the home stretch.  Beside that clients remember the extra mile stuff.  That is how referrals begin to grow.

I am looking forward to seeing lists from other agents.

Aloha to all have a Hauoli Makahiki Hou (Happy New Year in Hawaiian)

Posted by

 

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Randy L. Prothero, REALTOR®

Broker-in-Charge, ABR, AHWD, CRB, CRS, e-PRO, GRI, MRP, SFR

eXp Realty

Team Leader - "The Prothero Group"

Randy Prothero is well established as an expert in working with military / VA clients and first time home buyers.  His home seller's (listing) campaign is one of the most aggressive marketing programs in the area.  His luxury home listings sell faster and for more money.

Based out of Mililani, Hawaii. Randy services the island of Oahu (Honolulu County) Performs mediations and ombudsman services for the Board of Realtors.  To improve overall professionalism in his area Randy also offers classes for real estate agents. 

www.HawaiiRandy.comOahu (Honolulu County) Property Search  Hawaii Military Relocations

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Rainer
214,302
Eddy Martinez
Nationwide Funding Group - Highland Park, CA
Wow Randy those are some interesting locations to say the least. One of my customers signed at a mcdonalds once lol
Dec 26, 2006 06:59 AM #1
Rainmaker
662,342
Randy Prothero
eXp Realty - Mililani, HI
Hawaii REALTOR, (808) 384-5645
Eddy - At least you didn't have to pay for an expensive meal.  :)
Dec 26, 2006 07:03 AM #2
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George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Randy, that is going a little more than an extra mile.

I took a loan application at 1:00 in the morning about a year ago, because that was the only time I could sit the Borrower down long enough to get the information I needed.  Hummmm, maybe I will do a Post about that one, thanks buddy for sparking the idea. 

Dec 26, 2006 09:25 AM #3
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557,268
"The Lovely Wife" (Broker Bryantnulls Wife) The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL
Are you trying to get me to post a Blog on your Blog? SVW...TLW...ROAR!
Dec 26, 2006 09:32 AM #4
Rainmaker
662,342
Randy Prothero
eXp Realty - Mililani, HI
Hawaii REALTOR, (808) 384-5645

George - I do my best work at 1:00am, no phone ringing.  J

TLW - Go for it.  I am trying to entice people to tell their stories.

Dec 26, 2006 09:50 AM #5
Ambassador
557,268
"The Lovely Wife" (Broker Bryantnulls Wife) The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL
I will be back. I have a house full of guests. I will return with my mini Blog. You bet. I have some things of value to add to this post. Now I must get some rest. Four Grand Kids ages 6 wks to 10 years can wear a Grammy down. :) TLW...ROAR!
Dec 26, 2006 02:14 PM #6
Rainer
29,476
Shari George
Coldwell Banker Tomlinson - Lewiston, ID

Well, let's see... this year I've paid for a home inspection for a client who's first attempt to purchase a home fell through(they closed on the second house)

I gave a couple my washer and dryer ( I had another set anyway)

I too gave out a lot of Home Depot gift cards-(one was to cover new drip plates)

Envited a client to my family Christmas dinner (she had been staying in a motel since her job transfer)

hmmmm... can't think of anything else...

Thanks Randy

 

Dec 26, 2006 03:06 PM #7
Rainmaker
662,342
Randy Prothero
eXp Realty - Mililani, HI
Hawaii REALTOR, (808) 384-5645

TLW - I received the Christmas card from Broker Bryant today.  Thank you and him.  I look forward to your mini blog.

Shari - The family Christmas dinner was personal and something she will not forget.  Good agents always go the extra mile.  You are proof of that.

Dec 26, 2006 03:28 PM #8
Ambassador
557,268
"The Lovely Wife" (Broker Bryantnulls Wife) The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL

I'm baaaaak. Must hurry with this. :)

Hey. Broker Bryant had nothing to do with the Christmas cards. He only found out about them because I sent him to the post office to mail them. SVW.

Okay now about this whole extra mile thing. I think a little differently on the extras. Imagine that. :)

Anyway, my thoughts on going the extra mile are like this. For us the extra mile is an ongoing process. The extra trickles right into our day to day operation of our business. It's my 'in it for long haul' mentality. Following is a list of things we do that make all the difference in the world in our business:

  • We take shorter listings. 45 days to be exact.
  • We do not charge a cancellation fee on our 45 day listings.
  • We leave the door open for a Seller to fire us if they are unhappy with our services. So, far none of our Seller's have ever taken us up on the offer.
  • We do not work with Buyer's. We do this for several reasons. One of them is we want our loyalty to go our Seller's.
  • We buy appliances by the truck loads. :)
  • We pay for monthly lawn care on our vacant listings.
  • We pay to have maintenance performed on a listing when a Seller has no money to address the problem themselves.
  • We have been known to buy food gift certificates for families who are in dire straights because they bit off more than they could chew when they purchased their house.
  • We pay cleaning companies on a regular basis.
  • We throw our commission into a deal if we know a closing is going to kick over a mere $500. :)
  • We always, as in forever, put our customers needs before our own. If they need it we get it for them, assuming their needs are something that can be addressed by us.

Okay. I can go on with these but I think you see that going the extra mile is just the best way forward in this business. Success depends on whether or not you have a willing heart and the drive to succeed at everything you do. :)

TLW "The Lovely Wife"...There. That Is My "In A Hurry" Mini Blog. Not Bad Huh? ROAR!

Dec 27, 2006 01:14 AM #9
Rainmaker
662,342
Randy Prothero
eXp Realty - Mililani, HI
Hawaii REALTOR, (808) 384-5645

TLW - If I ever invest in your area, you are the only company I would call to sell it.  Thank you for adding to the list.

Aloha to all and have a Hauoli Makahiki Hou  (Happy New Year in Hawaiian)

Dec 27, 2006 04:59 AM #10
Ambassador
557,268
"The Lovely Wife" (Broker Bryantnulls Wife) The One And Only TLW.
President-Tutas Towne Realty, Inc. - Kissimmee, FL
GVW (grinning very wide) TLW...ROAR!
Dec 27, 2006 05:57 AM #11
Rainmaker
662,342
Randy Prothero
eXp Realty - Mililani, HI
Hawaii REALTOR, (808) 384-5645
TLW- Glad I could give you a grin.
Dec 27, 2006 06:11 AM #12
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Karen Hurst
RICOASTALLIVING.COM - Warwick, RI
Rhode Island Waterfront!

Randy,

I like the dinner and drinks to the new buyers idea. Guess you do go the extra mile!

The only thing I could think of that was different was rescheduling a closing to a Sunday and riding around for an hour trying to find one of the signers in a place where I would not normally ride around, if you get my drift, and spending an hour in the car waiting for the lawyer with two ladies who spoke minimal English, all of us trying to make small talk:(

Dec 27, 2006 01:01 PM #13
Rainmaker
662,342
Randy Prothero
eXp Realty - Mililani, HI
Hawaii REALTOR, (808) 384-5645
Karen - The one good thing about your transaction was you waited for the lawyer didn't have to wait with the lawyer.  :)  Ok ok not a good lawyer joke.  I have others.
Dec 27, 2006 01:09 PM #14
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Karen Hurst
RICOASTALLIVING.COM - Warwick, RI
Rhode Island Waterfront!
Yup, You're right though. Actually he was a great lawyer, he was working on Sunday for me:)
Dec 27, 2006 01:25 PM #15
Rainmaker
662,342
Randy Prothero
eXp Realty - Mililani, HI
Hawaii REALTOR, (808) 384-5645

Karen - Ok I won't use my standard lawyer jokes on him.

I have a couple of good friends that are lawyers, I still give them the lawyer jokes.  I can't help myself.

Dec 27, 2006 03:06 PM #16
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Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE
Aha!  I caught you ...being too nice~~!!!!!!!
May 02, 2007 05:41 PM #17
Rainmaker
662,342
Randy Prothero
eXp Realty - Mililani, HI
Hawaii REALTOR, (808) 384-5645
Sally- Guilty as charged.  :)
May 02, 2007 05:53 PM #18
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