I Heart ActiveRain Technical Support

By
Real Estate Broker/Owner with North Shore Suburbs & Chicago Real Estate
https://activerain.com/droplet/wBG

Smiling FaceActiveRain Technical Support has been taking a lot of heat lately.  Overwhelmed with more than their fair share of snafus, they’ve dealt head-on with some complicated issues caused by recent changes and transitions.  As most of us know, many of these issues have triggered unexpected “pear shaped” problems from time to time.  And as a result, ActiveRain Technical Support has been on the receiving end of various complaints, rants, and venting episodes.  I know it’s been frustrating -- but we all seem to be surviving.

I think ActiveRain Technical Support deserves some kudos and a little TLC.  For instance, today I filled out a contact form requesting information on an unrelated technical question.  From the time I hit “Submit” to the time I received a personalized response – a total of 25 minutes had elapsed.  Now, that’s what I call service!  You can’t get service like that everywhere!  Hey ... I can’t even get a pizza from Domino’s delivered that quickly!

So, here’s a shout out to ActiveRain Technical Support.  I just wanted to show you guys a little love, and let you know how much I appreciate everything you do for all of us.  You’re Aces!  You’re Top Notch!  You’re The Cat’s Meow!  You Really Put A Smile On My Face Today!  In my eyes, you are doing a beautiful job ... and beauty is in the eyes of the beholder.

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carie shapiro

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Rainmaker
935,488
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

What a great email - you are so right. . . the SEARCH feature is pretty good too - although it doesn't involve a person!

Mar 01, 2012 07:11 AM #1
Ambassador
1,542,290
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

Carie -  I've had my share of glitches but when making a huge change like AR did glitches are to be expected.  I made the call and had my questions answered in a friendly and educated manner.  Let's just pray they cyber spooks are gone for a while now :)

Mar 01, 2012 07:33 AM #2
Rainer
206,684
Marge Piwowarski
Phoenix AZ Horse Property - Phoenix, AZ
Phoenix AZ Horse Property, LLC

Carie, Good for you!  Thanks for reminding us that it takes a lot of dedicated people to keep a site like this one up and running, nevermind moving lock, stock and barrel across the country!   We should all thank them. 

Mar 01, 2012 08:27 AM #3
Rainmaker
880,710
Janis Borgueta
Key Properties of the Hudson Valley - Newburgh, NY
LIC RE Salesperson

Carie~~ SO nice of you to say thank you! It really does go a long way out there. They do have a difficult job, and we depend on all of them so much. I agree... a Thank You once in a while for everyone people behind the curtains certainly is something most of us don't think to do... Thanks for reminding all of us to do so once in a while!

Mar 01, 2012 09:26 AM #4
Rainer
240,205
Carie Shapiro
North Shore Suburbs & Chicago Real Estate - Evanston, IL

Joy:  Yes, that contact form/email feature has worked well for me.  Like you, I've also used the Search feature many, many times too :)

John:  I hope the gremlins are gone for awhile too :)  Yes, my questions are always answered professionally and promptly as well.

Marge:  Thanks!  Everyone needs to know they are appreciated every once in awhile, right? :)

Janis:  Thank you!  I agree ... I think there are dedicated folks behind the scenes, and they have a difficult job taking care of so many of us.  So, I try to acknowledge people for a job well done ... that's just me :)

Mar 01, 2012 11:56 AM #5
Rainmaker
808,002
Kerrie La Guardia
ActiveRain, Community Manager - Kirkland, WA
Let it Rain!

Carie your post brings a huge smile to my face!  Our support team works their cabooses off and don't often hear support like you've so lovely laid out.  Thank you for taking time out of your day to highlight a pretty amazing group of people.  I'll be sure they see this one!

Mar 02, 2012 08:03 AM #6
Rainer
240,205
Carie Shapiro
North Shore Suburbs & Chicago Real Estate - Evanston, IL

My pleasure ... thank you for the nice comment :)

Mar 03, 2012 01:16 AM #7
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Rainer
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Carie Shapiro

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