Customer Service is the KEY to Retaining Business
When you visit a retail location, whether it is a grocery/department store, restaurant, a dentist/doctor or a car dealership, when you walk away feeling the Queen of something.....It is a good feeling!
I purchased a Lexus almost two year ago from Kuni Lexus, and this past week I had some maintenance to get done on my car. While in a tire shop to get the tires rotated I found out the “lug nut lock tool” that was in my car, was not the one needed to remove my tires.
A call to my sales associate at Kuni Lexus - Bill Owens, not only did he remember me and asked how the real estate market was going, he continued to take information, insisted I did not need to make the 30 minute drive to the shop, as he would put this locking tool into the mail for me!
This is superior service in my eyes! Every time I call or visit this dealership they make you feel you are the QUEEN! On top of this great service I heard within the next year, they will be moving, and will be only a 15 minute drive! Spring is in the air - maybe it is time for a new car? A sun roof is nice this time of year!