Customer Service is the KEY to Retaining Business

By
Real Estate Broker/Owner with House to Home, Inc. - Denver Real Estate - 720-231-6373 DRE# ER40011786

Customer Service is the KEY to Retaining Business

 

When you visit a retail location, whether it is a grocery/department store, restaurant, a Feeling like a Queendentist/doctor or a car dealership, when you walk away feeling the Queen of something.....It is a good feeling!

I purchased a Lexus almost two year ago from Kuni Lexus, and this past week I had some maintenance to get done on my car.      While in a tire shop to get the tires rotated I found out the “lug nut lock tool” that was in my car, was not the one needed to remove my tires.     

Bill OwensA call to my sales associate at Kuni Lexus - Bill Owens, not only did he remember me and asked how the real estate market was going, he continued to take information, insisted I did not need to make the 30 minute drive to the shop, as he would put this locking tool into the mail for me!



This is superior service in my eyes!     Every time I call or visit this dealership they make you feel you are the QUEEN!      On top of this great service I heard within the next year, they will be moving, and will be only a 15 minute drive!    Spring is in the air - maybe it is time for a new car?     A sun roof is nice this time of year!

 

 

Kuni Lexus of Littleton

 

Map to Kuni Lexus

Comments (20)

Cathy Criado
Criado Realty - San Antonio, TX
Making Real Estate Profitable

Joan, who could forget you? Or that you are the Class Act of real estate in Denver CO?  You are very right, when people make us feel like a Princess then we just know they are looking out for us pesonally, not just about the buck. Have a good day!

Mar 07, 2012 02:12 AM
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

Bingo - When we are made to feel special we don't forget it!  We go back for more, we tell our friends and family we share it in the Rain!  Lesson here.... Make sure we give our clients the best service possible making them feel like Kings and Queens. 

Mar 07, 2012 02:21 AM
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

These moments remind us why we too go the extra step for our clients. They really do notice.  We get that service at the Audi dealer for our little TT, not so much at the Subaru shop. :) LOL

Mar 07, 2012 02:26 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Cathy, you made me laugh!    When I met Bill, we did make a good connection, but he is also tops in customer service, and remembering people's names makes people feel good too!

John, absolutely --- we do go back for more, and refer those to people we believe in too!

Mar 07, 2012 02:26 AM
Anita Clark
Coldwell Banker Access Realty ~ 478.960.8055 - Warner Robins, GA
Realtor - Homes for Sale in Warner Robins GA

Joan: As you know, good customer service usually gets rewarded with more business!  Good that your Lexus dealership, and specifically Bill Owens, understand that.

Mar 07, 2012 02:55 AM
Deborah Byron Leffler BzyBee Real Estate Lady!
Keller Williams Realty Boise - Nampa, ID
So glad they treat you like a queen...you deserve it!! I know you probably respond with referrals whenever possible too!!! Great story and reminder to us all!!
Mar 07, 2012 08:50 AM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

I think all Lexus dealerships take a special course in customer service..we can take a lesson from their attitude. I'm on my fourth Lexus and won't even consider another brand even if I like their looks!!

Mar 07, 2012 10:50 AM
Kwee Huset
Kwee Huset Realty - Venice, FL
Venice Florida Homes For Sale

Joan, you are gentle,kind and soft spoken, anyone who speak with you before they will remember you the"Queen" 

Mar 07, 2012 10:53 AM
Lynda Eisenmann
Preferred Home Brokers - Brea, CA
Broker-Owner,CRS,GRI,SRES, Brea,CA, Orange Co

Hi Joan,

You are so right about customer service, maintaining your business...and building a referral business as a result. Your experience with Lexus is the same I had when I bought one in 1990 that was the first year they came out.

Btw, I love Dorie's comment above, they're attitude and service is everything.

Mar 07, 2012 12:22 PM
Shar Sitter
Rooms With Style - Minneapolis, MN
Home Staging and Redesign Minneapolis/ St. Paul, M

Isn't it nice to find great customer service as well as a genuine person who cares! Makes all the difference in our business dealings as well as our daily life. 

Mar 07, 2012 09:49 PM
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Condo and Home Specialists

Joan, Larry and I like to treat our clients the way we would like to be treated. We want them to feel that they are special and we focus on their needs. Sounds like Bill is the same way...Way to go!

Mar 07, 2012 10:39 PM
Rebecca Gaujot, Realtor®
Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

Joan, Lexus dealerships have always been easy to work with.  Now about that sun roof....remember to close it when it starts snowing :)

Mar 08, 2012 07:19 AM
Eileen Hsu
Douglas Elliman Real Estate - Manhattan, NY
LICENSED REAL ESTATE SALESPERSON
well that IS customer service, you gave them a super testimonial, maybe other potential buyers will read this too!
Mar 08, 2012 09:34 AM
Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in Southern RI and beyond

Joan, Dorie did a blog last week on her Lexus dealership too...but a salesman that goes above & beyond is always a find!

Mar 08, 2012 10:18 AM
Karen Hawkins, MBA - Langley & Surrey, BC
Royal Pro Real Estate Network - Langley, BC

I love that you took the time to highlight the stellar efforts of the team at Kuni Lexus, Joan - it goes to show what a caring person you are, and I'm sure Bill Owens really appreciated the kudo's!

Mar 08, 2012 10:30 AM
Morgan Evans
Douglas Elliman Real Estate - Manhattan, NY
LICENSED REAL ESTATE SALESPERSON

I agree that it always feels great when you receive exceptional customer service, it definitely makes you want to be a repeat customer.

Mar 08, 2012 09:59 PM
Captain Wayne - Rowlett Real Estate School
Rowlett Real Estate School - Panama City, FL
Rowlett Real Estate School / Owner and Instructor

Taking time to to help others is never forgotten. Great customer service always pays off. 

Mar 09, 2012 08:34 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Bill Owens is the sales rep with no pressure, very helpful and always there when you need him!   He is the best!

Mar 11, 2012 12:54 AM
Kathy Sheehan
Bay Equity, LLC 770-634-4021 - Atlanta, GA
Senior Loan Officer

It is always nice to hear an example of great customer service.

Mar 30, 2012 12:48 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Kathy, great customer service does bring clients back over and over again!

Apr 03, 2012 02:40 AM