Your Waiter Can Teach You About the Importance of Attitude

Real Estate Broker/Owner with Lake Homes Realty


Ever have a waiter in a restaurant that was efficient, polite, said the right things, got the order right, kept beverages refilled but yet for some reason you thought, “They don’t want to be here”?

Waiter holding a trayThe waiter did nothing wrong. Yet, something didn’t feel, well, warm, or connected. It was just not an engaging experience.

How did that make you feel as a customer?

Now for the real questions: Have your clients ever felt that way about you? Do you take the time to pay attention and even notice?

Even if every one of your clients loves you, I bet you have colleagues that are just going through the motions or have bad attitudes. Guess what? Those reflect on all of us in the industry. All of us.

Being polite is not enough. Attitude is a critical component of communication. And good attitude is critical to effective communication. Attitudes influence how we see the world and how we interact with the world we see.

We want to be inspired and be around people that are inspired. We prefer to listen to inspired people. We remember inspirational talks and conversations. We’ll even pay to go hear someone inspire us. Yet so many of us don’t consider what we inspire in others or what our attitude looks like to our clients, colleagues, and family.

Attitude is not necessarily the same as enthusiasm (although a good attitude typically has some enthusiasm). I know people that are enthusiastically unbelievable. Their attitude has energy but not credibility.

Attitude is not about false sunshine, unrealistic ideas of success, or fake happiness. No, it is about sincerity, trust, empathy, and effort. You can have a great attitude without acting like a playful puppy every minute.

Want to be heard? What more clients, listings, and sales? Remember that attitude is critical to being heard. Attitude can effect whether or not others believe you, trust you, pay you or even listen to you.

The next few times you dine out, really pay attention to the waiter’s attitudes. See which ones make you want to come back again and which ones don’t. Then for the real test, consider if the waiter wants you back or not.



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Glenn S. Phillips is the CEO of Lake Homes Realty, the multi-state, full-service, lake-focused real estate brokerage powered by

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  1. Winston Heverly 04/29/2012 10:52 AM
ActiveRain Community
Coaching and Mentoring
Selling Soulfully
POSITIVE ATTITUDE for the Weary Soul
Art of Professional Salesmanship
Best Business Practices
effective communication
business communication
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Winston Heverly
Winston Realty, Inc. - Atlantis, FL

I give them more in every fashion, and have yet to see anyone match this. Better said a staff of one.

Mar 07, 2012 08:47 PM #1
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Glenn, the true test is to find out if you sense the waiter would enjoy having you back AND if you'd enjoy having the same experience.  I like the waiters and other service providers who give me a consistently good experience but who manage to not make it feel like a carbon copy of the last experience.  Really good post and I'm glad you took the time to present it.  Have a wonderful day.

Mar 07, 2012 09:00 PM #2
Richard Wilson
Cherry Creek Properties, LLC - Colorado Springs, CO
Town or Country, in Colorado, we do it all.

Excellent post.  Clients and everyone else can tell if you are being genuine.

Mar 07, 2012 09:00 PM #3
Joan Congilose
Century 21 Action Plus Realty - Freehold Twp, NJ
Marlboro, Manalapan, Freehold NJ Homes

Great analogy, so very true. I know a few people out there that can use an attitude adjustment,lol!

Mar 07, 2012 09:28 PM #4
Glenn S. Phillips
Lake Homes Realty - Birmingham, AL
CEO, Lake Homes Realty /

Hi Winston, More in Every Fashion.  Great mantra! G

Hi Mona, We love to have a dialog with our waiters. We get better service as a fringe benefit! G

Hi Richard! I agree! G

Hi Joan! I try to make sure I'm not the one needing an adjustment from others. I hope I'm successful! G

Mar 07, 2012 11:53 PM #5
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