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Tips to Finding a Qualified Home Inspector

By
Home Inspector with Accurate Home Inspections of America, LLC

 

Like with most professions, you will find qualified and unqualified individuals calling themselves a professional. Home inspectors are no different. In some ways, it's even more difficult to differentiate the good home inspectors from the bad home inspectors, primarily because few states regulate or license home inspectors.

In Florida, any Joe or Jane Blow can print up business cards that identify the individual as a home inspector, and go about the practice of collecting fees from unsuspecting buyers while networking with agents for more business.

Here are a few ways you can protect yourself from hiring an unqualified inspector:

Review a Sample Home Inspection Report


A home inspector should be able to e-mail you a copy of a sample report.

If it's three or four pages long, keep looking. While lengths of reports may vary, comprehensive reports average between 20 and 50 pages and contain color photographs highlighting defects, safety issues, or recommended improvements.


Don't Hire Inspectors Who Recommend Contractors or Perform Repairs

Home inspectors are in the business of inspecting homes. If a home inspector offers to direct you to a contractor to perform work, that inspector could be creating a conflict of interest. The InterNational Association of Home Inspectors (InterNACHI) does not allow its inspectors to repair or recommend a contractor.

Inquire About the Length of Your Home Inspection

To do an adequate job, most home inspections take two to three hours, sometimes longer. An inspector in Sacramento, with a reputation of performing inspections in 90 minutes or less, once popped his head into the attic and declared the insulation was installed upside down when it was, in fact, installed correctly.

Fortunately, the buyer was aware that vapor barriers are typically placed toward the warm side of the surface and called the inspector on his mistake. Otherwise, that home inspector's error could have resulted in the buyer demanding all the insulation be replaced and put the seller in an uproar, possibly causing the seller to cancel the transaction.

Ask if the Inspector Charges for a Reinspection

The question isn't if the inspector will find something wrong. All homes have defects. There is no such thing as a perfect house. Even new homes have imperfections.

However, if an inspector notes a problem, and the seller agrees to repair it, in many states, it's considered a courtesy for the inspector to verify the repair without charging for a return visit. In other states such as Texas, for example, some inspectors charge for a return trip. When you interview inspectors, ask upfront about fee policy.Tip: If you elect to accept the seller's word that the problem has been repaired, you may find yourself in Small Claim's Court after the transaction closes.

A couple in the Land Park neighborhood of Sacramento found themselves in hot water when the buyer's home inspector insisted a girder repair was not done correctly. This inspector, who was unlicensed, without credentials, demanded the sellers jack up the house and add more piers. The sellers panicked. The buyer threatened to back out of the sale.

The contractors who performed the girder repair specialized in building foundations and insisted the girder was now the strongest supporting member of the home's construction. Furthermore, if the contractors were to undertake the task demanded by the uninformed home inspector, the wood floors would pop. The contractor asked the home inspector to meet at the home so the contractor could properly educate the home inspector about foundation construction, but the inspector refused. The inspector wanted the buyer to pay him for the visit.

Through patience and determination, the contractors finally convinced the inspector over the phone that the foundation was solid. Later, that home inspector confided in the buyer's agent that he learned something about foundations. But at whose expense was this education obtained?

Attend the Home Inspection

If your schedule is such that you can't be present during the entire home inspection, you owe it yourself to be there for the last 30 minutes. Let the inspector walk you through the home to point out defects. Use this opportunity to ask questions about which noted "action items" are minor and which are major.

Sometimes a home inspector will suggest further inspections. Find out whether the inspector suspects a problem or if the inspector routinely suggests buyers obtain inspections for items the inspector does not generally cover.

An inspector may suggest a pest inspection because many home inspectors are not licensed to perform pest control inspections. Such a suggestion does not necessarily imply the inspector found termites or dry rot. Not all home inspectors walk on the roof and therefore might suggest a roof inspection. In California, many sellers pay for pest and roof inspections.

Ask for Credentials & Qualifications

  • Certification. Choose a certified inspector. There is no shortage of home inspector associations. One of the best known organizations is the InterNational Association of Certified Home Inspectors or InterNACHI.
  • Qualification. Ask friends for referrals. Ask your real estate agent for a recommendation, and then double-check that inspector's qualifications. Some inexperienced agents recommend inferior inspectors because they don't want a full-blown inspection that could blow their deal. Reputable agents demand qualified inspectors because they want their buyer informed. It is best to do your own research and pick an inspector that makes you comfortable in terms of his qualifications. .
  • E&O Insurance. Errors and Omissions insurance protects you in the event the inspector makes a mistake. However, bear in mind, in some instances, that liability for errors is limited to the amount of the home inspection fee
Al Maxwell
Keller Williams - Marietta, GA
Real Estate Agent
That is a very good check list and you make some very good points. Thanks....
Dec 11, 2007 12:16 AM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The RIGHT CHARLOTTE REALTOR!

GREAT checklist Richard!  One of the things that I look for is whether they have a Supra eKey or not!  This allows them to let themselves in if the Seller is not home or I have a prior committment.  And, you're right, I always plan to meet them and the Buyers at the end of their inspection to review.  This puts the Buyers at ease and has prevented any Buyers from walking unnecessarily.

Debe in Charlotte, NC

Dec 11, 2007 12:28 AM
George Koppel,
CASTLES UNLIMITED® - Newton, MA
The Lowenstern Team

In Massachusetts home inspectors must be licensed by the state.  The requirements are pretty strict.  To become an associate home inspector you have to complete 25 inspections under the supervision of a licensed Massachusetts home inspector, successfully pass the National Home Inspector Exam and obtain $250,000 errors and omissions insurance.  Then to get a home inspector license you must complete an additional 100 home inspections under the direction of a licensed home inspector for a period of one year.

Also, Massachusetts law does not allow listing real estate brokers or salespersons to directly recommend a home inspection company or home inspector.  The real estate agent, may upon request provide to their client a complete list of home inspectors which is prepared by the board that licenses home inspectors. Buyer's agents can recommend specific home inspectors to their clients.

Dec 11, 2007 12:36 AM
Richard Ross
Accurate Home Inspections of America, LLC - Cape Coral, FL
George, thank you for the comment. Florida will be enacting a licensing requirement in 2010. Licensing is a positive step towards helping in the selection of a qualified home inspector. However, like any licensed profession, licensing alone is not going to weed out the inspectors that do not have a good work ethic or common sense. The buyer must investigate the competency of the inspector they wish to hire.
Dec 11, 2007 12:56 AM
Richard Ross
Accurate Home Inspections of America, LLC - Cape Coral, FL
Debe, that's a good comment and one that I do hear frequently. A good investment for any Home Inspector!
Dec 11, 2007 01:01 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Richard,

An interesting list, but on many points I would disagree.

Primarily because few states regulate or license home inspectors

Last count 32 states license or regulate home inspectors.

Don't Hire Inspectors Who Recommend Contractors or Perform Repairs

Performing certain repairs is not allowed by most CoEs, recommending contractors is not an issue so covered. I personally will recommend contractors whom I know and trust if asked by my client. This I consider to be good customer service.

Ask if the Inspector Charges for a Reinspection

If you don't, why wouldn't you. Your time and a second inspection are worth something. My take on this would be avoid an inspector who doesn't charge for reinspection.

I would also add:

  • Experience-Not just in years but home inspections completed. Many new inspectors will refer to years of experience from other trades. It's inspection experience that counts. All though trade experience is often, but not always, good.
Dec 12, 2007 01:07 AM
Richard Ross
Accurate Home Inspections of America, LLC - Cape Coral, FL

James,

Just as a client would research to find a qualified Home Inspectior a cleint should be just as concerned about finding a qualified contractor to make repairs. If a client asks me about a contractor, I will tell them about my personal experience with only contractors I have hired to do work on my home. Florida has had it's share of problems with contractors.

Re-inspections are value added to the Home Inspection. Re-inspecting and revising the Inspection report just makes good marketing sense. Being a consumer, I personally don't like being nickeled and dimed to death.

Experience is just one element in choosing a Home Inspector. Quantity and length of time doing home inspections like any other profession leads one to believe that the individual will do a good job. But, a good work ethic, willingness to continue learning, thoroughness, common sense and customer satisfaction skills are just as or MORE important than raw experience. Some people feel more comfortable flying with a 26000 hour commercial pilot than a 500 hour private pilot until they learn the 26000 hour pilot crashed and killed 3 people because he didn't calculate his plane's take off performance. I know, that's an extreme example.

 

Dec 12, 2007 01:42 AM
James Quarello
JRV Home Inspection Services, LLC - Wallingford, CT
Connecticut Home Inspector

Richard,

Florida is certainly not unique with regard to bad contractors, but you have had the vultures come down during times of disaster. It's amazing that people will take advantage of those who are already down due to a catastrophic loss.

Concerning re-inspections if you feel that providing your services for a second time for free makes good business sense, all I can say is you know  what is best for your bottom line. I would never do re-inspection work for free, unless it may be due to something I missed. But that is another issue all together.

Your expansion on experience brings up some good points.

But, a good work ethic, willingness to continue learning, thoroughness, common sense and customer satisfaction skills are just as or MORE important than raw experience.

Experience together with all of the above help make a good home inspector. Education without experience is no better than experience without education.

Dec 12, 2007 02:39 AM