The Lender You Choose Matters More Than You Think

Reblogger Bob Hertzog
Real Estate Broker/Owner with Summit Home Consultants

This blog post does an excellent job of explaining the importance of using a local mortgage bank, rather than one of the "big" lenders...As a Phoenix short sale agent, I advise my client to disregard any pre-qual letter that comes from anyone other than a mortgage bank (not a mortgage broker, but a mortgage bank).  The big banks are so screwed up right now, and are causing headaches for us on every deal.  Find a local mortgage bank that can close the loan in-house, and we'll do business with you.  If not, go find another home...

Original content by Dawn A Fabiszak EA1321548

~ The Lender You Choose Matters More Than You Think! ~


I have been selling real estate for 19 years.  (Sometimes it doesn't seem like it, I mean, I must have started when I was 12!)  I help folks buy and sell real estate all over the Denver metro area.  Most of my business is either referral or past clients.  When you have been in this industry that long, if you do a good job, that is where most of your business should come from, if you know what you are doing and you make people happy with their choices; choices of whom they choose to to represent them,

When I work with a buyer, I have them get prequaled first, making sure we are looking in the right price range.  I work with a lender that is fantastic.  She is knowledgeable, has killer customer service skills and this is important, the loans are processed and underwritten locally.  The listing agent can call and get an update from a real person, without going through some automated phone center.  The agent doesn't have to call some 1-800 number and get routed through a crazy help desk and never talk to the same person twice.

I have a short sale property listed for sale.  It was on the market for just 3 days when I received 3 offers to present to the sellers.  Each agent was notified of the multiple offer situation and to give me their highest and best offer to present to the sellers.  All 3 offers were full price or higher.  The offers were relatively the same on paper.  The same, that is, except for one major difference on one of the offers.  That potential buyer had prequaled through a national company that does more than just mortgages.  These buyers had called in on a toll free 1-800 number and had gotten pre-qualed by a help desk.  The loan package,processing and underwriting would be done in another state.  The pre-qualification letter had one paragraph about the buyers qualifications to purchase a home.  But the rest of the letter (the remainder of 2/3 of the first page and half of a second page) was advertisement about this company and how great they were.  ( I thought a pre-qualification letter from a lender was supposed to be about the buyers qualifications, not an advertisement about their company...I guess nobody told them this!)

The other 2 offers were accompanied by lender letter solely going over the buyers' qualifications.  They were also using local lenders.  Needless to say, that first offer was quickly rejected.  The sellers wanted to know why a lender advertised on a pre-qualification letter, but I didn't have an answer for them.  (Do you have an answer I could pass along to them?)

When I called up that agent to tell him that his buyer's offer had not been accepted and the reason why.  He stated that the buyer decided to use this national company because they had used them before for other things and they felt comfortable with their previous business dealings.  I explained that the sellers wanted to work with a lender that could be contacted for updates on the loan process by dialing one number and getting an answer, not by dialing a toll free number and getting transferred multiple times or pressing 1 for this department and press 2 for that department.

The bottom line is, our market here in Denver is changing quickly.  The inventory is lower.  I am experiencing multiple offers on many listings.  I want my buyers' offer to stand out (for good reasons) and be accepted by the sellers, and for my sellers to feel confident with the offer they accept.  The lender that a buyer chooses can make or break a deal...during a transaction by not getting the loan done, or before the offer even gets accepted by the seller because the company isn't local or the pre-qual letter is an advertisement about the company.

Buyers need to do their research.  Choose a very qualified lender to do your loan.  Choose a lender that is recommended by your agent or by close friends.  Don't choose a lender from a phone book or an Internet site.  You won't be doing yourself a favor if you do.

If you are a buyer or a seller in the Arapahoe county area and need a good REALTOR(R) to help you make sound real estate decisions, Dawn Fabiszak has the experience you need.  Give her a call today at 303-332-8025 or visit her website  You'll be glad you did.






Keller Williams Real Estate, LLC

Broker Associate, CNE, CRS, GRI, SFR

Servicing buyers and sellers in the Denver metro area since 1993

Three easy ways to contact me:

email me directly

visit my website to search for homes or find the value of what your home is currently worth visit:

call or text me directly on my cell: 303-332-8025

The choice is yours.  Let my expertise work for you!  Servicing the Denver Metro area/ Aurora, Centennial, Denver, Englewood, Greenwood Village, Littleton, Lonetree and Parker

*** Voted one of Denver's 2011 "FIVE STAR REAL ESTATE AGENTS" by an independent survey of recent homebuyers to find the best in client satisfaction.***




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Laurie Clark CRB Angel Realty LLC Your Monument Realtor 719-502-6572
CRB-CCSS-ASD-HBS-RSD-Denver Short Sale Agents - Monument, CO
Angel Realty, LLC

Great reblog, Bob. As an expert Phoenix short sale agent your thoughts and direction to sellers and Realtors alike are appreciated. Making sure the lender is able to lend should be foremost on all our minds.

Mar 11, 2012 03:20 PM #1
Bruce Hicks
Best Homes Hawaii - Honolulu, HI
Your Lifetime Friend/Helper!

Hear Hear on this re-blog. I referred a loan officer whom I had great success in the past, but I noticed the last mortgage took longer than I expected and this new buyer, the loan office let the buyer down when the loan was rejected.  We went through another lender and there were no hangups whatsoever.  I don't think I will refer this loan officer again.

Mar 11, 2012 03:25 PM #2
Petra Norris
Lakeland Real Estate Group, Inc. - Lakeland, FL
Realtor, Lakeland FL Homes for Sale

Excellent re-blog, Bob. As phoenix short sale agents , it's a good thing you have reblogged this one. It sure is very informative. Thanks! 

Mar 15, 2012 03:22 PM #3
Kim & Kristine Halverson, Santa Monica Real Estate :) - Santa Monica, CA

Hi bob,

I agree with evryone thanks for re-blogging this. Phoenix short sale agents like you really take the time out to inform everyone when it comes to choosing the right lenders. Good job Bob!

Mar 15, 2012 04:06 PM #4
Bas Panch
SCV Home Buyer - Valencia, CA

Hi Bob. Thanks for re-blogging this important information. I agree with your opinion as an expert Phoenix short sale agent, buyer really should think more carefully about which lender they choose as their choice will affect them significantly.

Mar 27, 2012 12:14 PM #5
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