What Is A Client Worth?

By
Real Estate Agent with The Lachicotte Company An Exclusive Affiliate of Christie's

This is a post from my heart. What is a client worth to me?  What if tomorrow all my clients decided to walk away, because I surprised them with a change in the level of my service to them? A change that didn't meet the agreed standard of service I committed to. It seems to be the way business is being run these days. I'm seeing a decline in service and benefits to those that are paying the bills.  

As an Independent Contractor, I don't have the option of changing the expectations of my clients and stay in business. I don't take listings that I don't feel I can sell, because I'm not a listing collector.  I sell all price ranges and  represent all buyers, regardless of what price range they are buying in.   My goal is to do my best to meet the expectations of the buyers and sellers that I represent.

Who is your client and how are you treating them?  Is it your patient, if you are a doctor? Is it your customer, if you are in retail? Is it your buyer/seller, if you are in real estate? Is it your borrower/depositor, if you are are in banking? Is it your sales agent, if you are the broker of a real estate company?  Regardless of who your client is they deserve your loyalty, your respect and your best efforts.  My goal is to exceed the expectations of my clients and not disappoint in any way.  I value and treasure their business and faith in me.  

Are your expectations being met with those you do business with? 

 

 

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Ambassador
643,604
Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Nancy, sadly not all of my providers are meeting my expectations.  If it irritates me enough, I move on to someone else.  I usually try to give everyone a second chance and then let them know why I'm moving on.  Thank goodness no one has had to give me that same message.

Mar 14, 2012 10:21 AM #1
Rainmaker
1,561,795
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

I agree with Mona . . . nt all of my clients are meeting my expecations.  Oh the things they don't tell me, or tell me when they think it's the right time.  I can't help them if they aren't forthcoming.  My level of service will match theirs.  Sometimes I can't play with half a deck . . . ;-)

Mar 14, 2012 10:44 AM #2
Rainmaker
692,242
Kathy Stoltman
Rockwood Realty - Ventura, CA
Ventura County Real Estate Consultant 805-746-1793

I don't know if it is just me or if there is a general sense of people losing their common sense. In order for my to exceed clients expectations, they do need to be truthful like Carla said and the vendors/providers need to step up to the plate as well.  I have several calls out to vendors for jobs, quotes, etc, so I can give this info to my clients and it is like pulling teeth to get them to call back.

 

Mar 14, 2012 11:21 AM #3
Rainmaker
29,297
Nancy Siau
The Lachicotte Company An Exclusive Affiliate of Christie's - Pawleys Island, SC
Selling Coastal SC

I'm running  into no one taking ownership of a problem and being too willing for it to be passed on and also the lack of truthfulness of clients.  It is a battle to put someone's interest above your own if they don't respect and value you.

Mar 14, 2012 11:26 AM #4
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Rainmaker
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Nancy Siau

Selling Coastal SC
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