This is a post from my heart. What is a client worth to me? What if tomorrow all my clients decided to walk away, because I surprised them with a change in the level of my service to them? A change that didn't meet the agreed standard of service I committed to. It seems to be the way business is being run these days. I'm seeing a decline in service and benefits to those that are paying the bills.
As an Independent Contractor, I don't have the option of changing the expectations of my clients and stay in business. I don't take listings that I don't feel I can sell, because I'm not a listing collector. I sell all price ranges and represent all buyers, regardless of what price range they are buying in. My goal is to do my best to meet the expectations of the buyers and sellers that I represent.
Who is your client and how are you treating them? Is it your patient, if you are a doctor? Is it your customer, if you are in retail? Is it your buyer/seller, if you are in real estate? Is it your borrower/depositor, if you are are in banking? Is it your sales agent, if you are the broker of a real estate company? Regardless of who your client is they deserve your loyalty, your respect and your best efforts. My goal is to exceed the expectations of my clients and not disappoint in any way. I value and treasure their business and faith in me.
Are your expectations being met with those you do business with?