Animals & Showings...They Don't EVER Mix...
....well, unless you're that buyer who wanted the house AND the dog that was in the house for sale. The agents involved in this story actually successfully negotiated the sale of the home AND THE FAMILY DOG. Yes, it's a true story. But that's beside the point...
Here's the point of the story...
The main goal of the home showing is to showcase THE HOME. The floorplan. The amenities. The location.
NOT...the furniture, the decorations and certainly not the ANIMALS! Unless you're like the 0.00001% of animals that actually get negotiated into the sale of the home, most people don't want to be bothered by a yipping dog crated in the other room, the two Great Danes intimidatingly staring at you from the back porch, the four cats moving in and out of your legs as you trip up the stairs or the inevitable smells that come from said animals.
I don't care if you ARE a dog person, a cat person, an iguana person or anyone in between. It WILL distract you from what you're actually there to do...to look at the home and see how it fits or doesn't fit your needs.
Here's why it's a bad idea to have your animals in the home during showings:
-Some buyers are ALLERGIC to animals. If they see a dog or cat, they immediately feel that the home is contaminated...the air ducts, the floors, etc. They begin to add up the things they'll have to change about that home simply because animals have lived there. This goes for immaculate homes and the homes with numerous visible pet stains and all homes in between.
-Some buyers are SCARED of animals. True story...I went to show a home and no where in the showings instructions I received did I hear anything about there being dogs in the home. I go to open the front door - to welcome the buyers into what could be their new home - and what do we find inside? A giant laborador. It was friendly. It made no advances towards us. In fact, I'm pretty sure it was old and on it's last leg, because it made no attempt to come near us. It just lifted it's head to acknowledge us, and went back to his nap. My buyer didn't want to go another step inside. She was terrified of dogs and wanted to leave IMMEDIATELY. Did she want to reschedule and come back another time? Nope. That seller missed out...because of the DOG.
-Sometimes animals ESCAPE! Another true story...During a showing - again one in which I was NOT TOLD there were cats indoors - I opened the door and OUT GOES A CAT!! It ran past me and the buyers and into some nearby bushes. I panicked! I calmly told the buyers to go ahead and look around indoors while I prayed that I could find the cat. I did NOT want to be the one to call and say, "Hi - yeah - I showed your home today and lost your client's cat". Luckily I didn't have to do that. I found the cat. Whew! Bullet dodged!
I suppose the moral of the story could very well be that if you are going to have animals in your home during showings to just TELL THE SHOWING SERVICE, YOUR AGENT, OR WHOEVER is responsible for coordinating the showing that there are animals present! But inevitably, people will forget, accidents will happen and when it does you may or may not experience the consequences like I mentioned above.
The advice I give my sellers is to WHEN AT ALL POSSIBLE take their animals with them. Or board them. Bring them to a friend's house. WHATEVER YOU NEED TO DO! It's just one more way to clear as many hurdles from the potential buyer's mind and to imagine themselves in your home.
Animals definately can be a problem... I think it is best to take the animals out... but if they can't be taken out then they should be crated... I hate it when the animals are roaming around the home.. this is fraught with danger.
I also wouldn't want to be the agent that has buyers that get bitten during a show. These are all valid points.
Good points and truly unfortunate you have to spell this out. You're correct in thinking that responsible pet owners would make it known that Fido or Kitty are present. Nice post.
Kim - Let's not even talk about the AGENT that gets bitten by the resident dog!!! Bill and I went on a listing appointment to list - get this - a commercial property!!! The owner had his very old dog there and while standing in the owners office chatting right before we left, the old dog decided to take a nap and he laid down right behind Bill. When we were ready to leave and Bill took a step backwards in the doorway, he stepped on the dogs foot and the dog latched on to the back of Bill's leg. I've never seen my husband so mortified. He bit through jeans, boots and socks and broke the skin. Needless to say we cleaned it very good and kept a close eye on it!!!
Better Bill than a client, but better no one at all!!!
Cyndi
I once showed a home with a yippy dog that got out when we opened the door. It took us 45 minutes to get the thing back in the house. Thankfully the buyers couldn't see leaving it outside any more than I could. Very frustrating. Needless to say - the buyers didn't even see much of the house and the only impression of it they had was the escapee dog. Suggested. Love your plain and simple reasoning.
Many people do not want to live in a home that's had pets. I know that taking a pet out of the home while it's being shown is much easier for the buyer's agent. Happy St Patricks Day!
I opened the front door to a home to have an open house and the parrot flew out the front door. It took me 15 minutes to get the bird and it bit me down to the bone. But weather it is a bird, a dog, and/or cat it is family to the owner. Tread softly here.
Showed 8 homes yesterday and three had cats or dogs. I love animals and have no problems showing homes with them inside. If my owner has allergies, trying to hide the existance of a pet is not very easy so I would like to know about their prescence up front. If the buyer is fearful, I remove the pet to a different room. This is one of the least of my probems showing homes. It is finding the lockbox, trying to get the door lock to open and negotiating the alarm systems that stress me out.
Yeah, why kids leave their pets around or take their pets with them, doesnt make any sense to me. Come to the showings where you can actually pay attention and sellers should know not to leave pets behind if they have a good agent.
Kim, this is a wonderful post. I have had a dog escape and a dog that scared my clients. In addition, I have had a pit bull chase me and my client around the yard. My client ran for and climbed over the fence. From the other side of the fence, she distracted the dog so that I could get back into the house. Strangely, the listing agent did not see this as a problem!
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