Email Etiquette

By
Services for Real Estate Pros with Smart Media Creative Solutions

This is crucial. I've seen poor email etiquette lead to fights! In and out of the work place. Even if your email is completely written in a neutral tone, it can be interpreted as angry.

Here are some tips to keep your emails professional and polite.

  1. Use punctuation, always.
  2. Never type in all caps (an occasional word in all caps for emphasis may be ok, use discretion).
  3. Never use more than one exclamation point.
  4. In a work related email never use abbreviations, especially "LOL".
  5. Never use Comic Sands, Papyrus, or any other hard to read or artsy fonts.
  6. Always say "Thank you" at the end of each email.
  7. Say "Please".
  8. Do not use cutesy colors or backgrounds, keep it simple, sticking to black text on a white background is probably your safest bet.
  9. Use a signature, but keep it plain. Keep it to just your name, contact info, and a link to your web site. A small logo or photo of yourself may be alright (if it's a nice photo).

Emails are not for your artistic expression, they are a form of communication. If you feel the desire for an artistic outlet, take up scrapbooking or something.

If anyone has anything to add or you would like to share an example of bad email etiquette resulting in disaster, please share.

Thank you.

Comments (8)

Bill Gillhespy
16 Sunview Blvd - Fort Myers Beach, FL
Fort Myers Beach Realtor, Fort Myers Beach Agent - Homes & Condos
Robert,  We were just discussing this in the office.  A local agent always uses all caps   Very hard to read the comments section in his listings.
Dec 14, 2007 05:09 AM
Marc Vitorillo
Florida Team Realty - Tampa, FL

I'd like to add #10.  Minimize Humor. 

I'm quite a funny guy but I try not to place humor in my emails.  You never know if the recipient gets it or not.  Even if it's just a one liner or short sentence. 

Dec 14, 2007 05:23 AM
Robert Krames
Smart Media Creative Solutions - Gainesville, FL

Nice comments. A lot of realtors do the all caps thing, I'm not sure why that is.

Good comment on the humor.

Dec 14, 2007 05:58 AM
Anonymous
marsha whipple

I would say that my pet peeve is people really need to learn to use bcc.  There are many times that I do not wish the world to know my email address.  I understand the need to send mass emails to a group, but I may not want everyone in the group to have my email address.

As a headhunter I appreciate receiving this information, but I don't always enjoy having mine given out. 

just a thought about our growing lack of privacy...if it even exist anymore.

marsha 

 

 

Dec 14, 2007 07:59 AM
#5
Robert Krames
Smart Media Creative Solutions - Gainesville, FL

I've had this talk with a lot of people. I actually blocked my best friend's sister back in high school because she wouldn't quit doing that. Not so much not using the BCC, but she wouldn't quit forwarding all of those stupid chain letters. Why do people make those anyway?

But I digress... 

I get so much junk mail on a daily basis I don't really care if they use BCC or not anymore. What difference does it make if you get another spam email? None in my opinion.

Dec 14, 2007 08:05 AM
Christina Bennani-Persechini
Keller Williams Realty Boston North West - Lexington, MA
Realtor - The House For You
Email gets us in to more trouble, it is so easily misinterpreted. Good tips to keep in mind. i always double check it to make sure it was clear.
Dec 14, 2007 08:19 AM
Christina Bennani-Persechini
Keller Williams Realty Boston North West - Lexington, MA
Realtor - The House For You
Email gets us in to more trouble, it is so easily misinterpreted. Good tips to keep in mind. i always double check it to make sure it was clear.
Dec 14, 2007 08:21 AM
Robert Krames
Smart Media Creative Solutions - Gainesville, FL
Thanks, I try. Happy Holidays.
Dec 14, 2007 08:31 AM