You're Not An Agent, So I Don't Need To Talk To You ! Bye Bye Referral...

Services for Real Estate Pros with A Serendipity World

As a Virtual Assistant, former Tennessee Real Estate Agent, by choice ( that's another blog ), I work with a lot of professionals. From Home Stagers to Home Inspectors, Real Estate Agents and beyond. It is very often that I have a FSBO contact me to assist them in marketing strategies, whereas I always refer them to a Real Estate Agent. I feel working with an Agent will not only offer them better protection when selling their home but also the marketing needed to get their home sold. After speaking with the for sale by owner and offering my honest  " opinion " in the matter, they usually ask if I would be able to refer them to an Agent. In many cases because of a bad experience with another agent, I have to explain that not all agents are the same and while I understand their fears and concerns, I will only refer them to an agent that I know and trust. In many cases, that means speaking with an agent myself, that is usually found here on Active Rain, in the event I don't have a particular agent in my network that works the FSBO's current area.

Recently, I was contacted by a Seller. Referred to me by a very dear friend. After speaking with him there was no doubt that a Real Estate Agent would be able to help him, no matter the horror story I heard from him about his previous agent. In today's market, let's face it, some areas, have been hit much harder then others. I never understood the " part time agent " and/or the " abandoning agent " who takes a listing, enters it all wrong and then you never hear from them again. I certainly do not understand it even more now when so many seem to be struggling in the current market.

I immediately came to Active Rain to find an agent that I could speak with to see if they could help this seller. I made a promise to my friends friend, who has been like family to me, that I would speak with the agent directly before I gave his contact information. Keep in mind, he had a horrible experience with his previous agent and it was all I could do to convince him that he really did need a professionals help. Throughout my search I contacted 4 agents I found here on Active Rain. I was shocked that NONE of them answered their phones on a Friday and again on Saturday. As for me, I never make contact on a Sunday because I believe everyone deserves and needs a day of rest with their family. I left messages with ONLY 1 response and it's now nearly a week later. Unfortunately, the agent I spoke with couldn't help because it was not their particular area. I also emailed the other 3 agents as a friendly reminder and follow up to my voicemail messages. I briefly described the home for sale, the area and the need, who I was and who I was to the seller and kindly requested that they contact me for additional information whereas after speaking with them I would give the homeowners contact information. My way of thinking through this matter as well, is why waste anyone's time , the agents and/or the sellers if the agent didn't work their area, wasn't a listing agent etc. At the very least I thought, well if the agent cannot help, they will know someone who will and then they can receive the referral fee, as I am not.

Out of 3 emails, ONE (1) agent responded. Are you ready for this...I was informed by said agent that because I was not an Agent, they didn't need to speak with me, to forward the property address and contact information for the seller. Yep, a one liner with a closing of Thanks. Well, let me just say this Mr. High and Mighty, if you are not willing to take one simple, extra step, to speak with another professional, about a potential listing , then there is no way, maybe when pigs fly, will I give you the sellers contact information, especially when I personally know them. Really ? How hard is a 5 minute phone conversation with me to not waste anyone's time ? I might understand if this was a $50,000 listing, well, no, I wouldn't understand that level of thinking either, after all, shouldn't every listing be treated with the same respect ? It is a paycheck, right ? Luckily, for this agent, I believe in Karma and don't respond to idiocies. Therefor, I don't have to make a public display of who's more stupid, them for riding in on their high horse or me for thinking I would contact the most active agents on Active Rain instead of sticking to what I always believed in : Points Do NOT Matter !

You will be happy to know, I was able to refer this $200,000 listing to an Agent who didn't care that I wasn't a licensed agent and treated me with the respect that not only I deserve but also with the respect that the seller deserves. This just confirms that there truly are " hidden gems " in the rain.

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“When one door of happiness closes, another opens; but often we look so long at the closed door that we do not see the one which has been opened for us.” ― Helen Keller




Comments (7)

Jeannette Neerpat - Coral Springs, FL
e-Pro Coral Springs/Parkland Real Estate

You know you would think someone would be happy to get that phone call! We build our buisness on referrals. Well her loss was someones elses gain.... Oh wells...If she only knew who she was really talking too!

Mar 21, 2012 10:51 PM
Melissa Grant
A Serendipity World - Greenbackville, VA
The Law of Attraction In Life & Business

Jeannette - Thanks. You know me. You know the people I work with and the business I could send and the business I do. I just don't get it. There could have been so much more to come. Any chance you can be in 20 states at one time ? LOL.

Mar 21, 2012 10:53 PM
Melissa Grant
A Serendipity World - Greenbackville, VA
The Law of Attraction In Life & Business

Oops I meant 50 states...dang Allegra. LOL

Mar 21, 2012 10:53 PM
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Eighteen Years Experience in Brevard County

Melissa - I am always available! My phone is ready. I can't understand the less than overwhelming response to any lead, referral or possible business!

Mar 21, 2012 11:19 PM
Melissa Grant
A Serendipity World - Greenbackville, VA
The Law of Attraction In Life & Business

Gary - If this was your area or even in Florida for that matter, I would have contacted you in a New York minute ! Worst case if you didn't work that region I would have trusted you to have found a professional who did.

Mar 21, 2012 11:23 PM
Ann Cummings
RE/MAX Shoreline - NH and Maine - Portsmouth, NH
Portsmouth NH Real Estate Preferrable Agent

Hi Melissa - that's the most ridiculous thing I've heard in awhile!  I can't imagine conducting my business that way.  Shame on whoever that was.... and good for the 'hidden gem' you found.  I've found some outstanding agents here on AR for referrals. 

Gary, I'm with you - I don't understand that type of 'response' for business either, especially in this market.  Jim and I are always available to be reached for referrals for our area here in the New Hampshire and southern Maine Seacoast - we gladly return phone calls and emails!

Mar 22, 2012 01:19 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Melissa- I agree... we're all in a position to refer someone at some time.  And, isn't it just plain courteous to treat everyone with respect.  Who on earth would want to refer anyone to a person with that attitude.  

Mar 24, 2012 11:18 AM